Chapter 13 Key Terms
Key terms highlighted in yellow from the book.
25 Cards in this Set
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formal group
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is a group established to do something productive for the organization and is headed by a leader
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informal group
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a group formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership
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cross-functional team
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which is staffed with specialists pursuing a common objective
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continuous improvement teams
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which consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace- and quality-related problems
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self-managed teams
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are defined as groups of workers who are given administrative oversight for their task domains
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forming
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is the process of getting oriented and getting acquainted
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storming
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is characterized by the emergence of individual personalities and roles and conflicts within the group
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norming
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conflicts are resolved close relationships develop, and unity and harmony emerge
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group cohesiveness
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a "we" feeling binding the group members together
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performing
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members concentrate on solving problems and completing the assigned task
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adjourning
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members prepare for disbandment
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cooperating
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when their efforts are systematically integrated to achieve a collective objective
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cohesiveness,
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the tendency of a group or team to stick together
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division of labor
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in which the work is divided into particular tasks that are assigned to particular workers
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social loafing
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the tendency of people to exert less effort when working in groups then when working alone
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task role
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or task-oriented role, consists of behavior that concentrates on getting the team's tasks done
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maintenance role,
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relationship oriented role, consists of behavior that fosters constructive relationships among team members
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norms
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are general guidelines or rules of behavior that most group or team members follow
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groupthink
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a cohesive groups' blind unwillingness to consider alternatives
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conflict
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is a process in which one party perceives that its interests are being opposed or negatively affected by another party
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dysfunctional conflict
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is a conflict that hinders the organization's performance or threatens its interests
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personality conflict
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is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles
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programmed conflict
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is designed to elicit different opinions without inciting people's personal feelings
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devil's advocacy
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is the process of assigning someone to play the role of critic
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dialectic method
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is the process of having two people or groups play opposing roles in a debate in order to better understand a proposal
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MGT 300: EXAM 1