45 Cards in this Set
| Front | Back |
|---|---|
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intellectual capital
|
shared knowledge
|
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glass ceiling affect
|
invisible barrier of a feeling of empowerment (race/religion/gender)
|
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3 u's
|
what happens to you is up to you
|
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external locust
|
external locust
|
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internal locust
|
you control your own destiny
|
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manager does...
|
supports and accomplishes things through others
|
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middle manager
|
oversees large departments
|
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line manager
|
directly over people who do work
|
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staff manager
|
specialized (CFO) technical people
|
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functional manager
|
organization broke up into divisions (departments)
|
|
team leader
|
manager with responsibilities but no authority
|
|
administrative manager
|
manager in non-profit
|
|
Minceberg's 3 main roles
|
Interpersonal
1. figurehead, leader---> needs to be this 2. informational 3. monitor
|
|
4 traditional functions of manager
|
1. Plan
2. Organize 3. Lead 4. Control
|
|
skill
|
ability to translate knowledge into ability
|
|
EQ
|
emotional intelligence, relationships- how well do you manage others
|
|
Managerial Compency (skillbase)
|
1. Communication
2. Teamwork 3. Self-management 4. Leadership 5. Critical thinking & creativity 6. Professionalism ****7. Honesty (do what you say you'll do)
|
|
Deming
|
father of quality management
|
|
Learning styles
|
1. Hands on
2. Observing 3. Problem Solving 4. Informational
|
|
system
|
a collection of interrelated parts working together
|
|
knowledge management
|
process of using intellectual capital for competitive advantage
|
|
micro-credit (lending)
|
small loans @ very low interest rates to people operating small enterprises
|
|
stakeholders
|
persons directly affected by organization
|
|
sustainability
|
capacity to endure, creates least impact on environment
|
|
8 environmental factors
|
1. Economic
2. Legal 3. Technological 4. Sociocultural 5. Natural Environment ***6. Competitive ***7. Globalization ***8. Customers
|
|
competitive advantage
|
something you do alot better that competition cant copy easily
|
|
strategic positioning
|
position in business (finding your niche-what your good at)
|
|
environmental uncertainty
|
lack of complete info about environment
|
|
customer relationship w/ management
|
building lasting relationships
|
|
workplace spirituality
|
shared communities of diverse value and are respected
|
|
prejudice
|
negative, irrational attitude of a group/race
|
|
discrimination
|
acting upon prejudice to take negative action
|
|
productivity
|
quality/quantity
|
|
efficiency
|
max out w/ min in
|
|
upside down pyramid
|
customers on top, workers (managers) on bottom
|
|
art/science management
|
art=lead
science=controlling, organizing, planning
|
|
culture
|
system of shared beliefs and values that guide behavior
invisible/solid- one sees and hears when walking around
|
|
future shock
|
a book written by Alvin Toffler, "too much change in too short of a period"
|
|
IQ
|
intelligence quotient, a score derived to assess intelligence based on several different standardized tests
|
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resource management
|
efficient and effective deployment for an organizations resources when they are needed
|
|
stockholder
|
one who owns shares of stock in corporation or mutual fund
|
|
using scientific methods to solve work related problems =
|
evidence based management
|
|
Frederick Taylor
|
scientific management emphasizes careful selection and training of workers and supervisory
|
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Henry Fayol
|
adminstrative principles is foresight, organization, command, coordination, and control
|
|
Max Weber
|
bureaucracy is founded on logic, order, and legitimate authority
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MGT 300: EXAM 1