A Feasibility Study Requirements Analysis Prepared for Prof John Mylopoulos TA Attila Barta By Team 7 Moutovkin Serguei Alex Farberov Igor Trofimov March 2002 2 Table of Content INTRODUCTION 4 COMPANY BACKGROUND 4 DIRECT SALES OFFICE DSO 4 CURRENT ORDERING AND DELIVERY SYSTEM 5 PROBLEMS OF THE CURRENT ORDERING AND DELIVERY SYSTEM 5 OBJECTIVES 7 THE SCOPE OF THE PROBLEM 7 ECONOMIC FEASIBILITY STUDY 7 PLAN OF ATTACK 7 BUSINESS SOLUTIONS 8 RESTRICTIONS IMPOSED BY THE MANAGEMENT ON POSSIBLE SOLUTIONS 8 TECHNICAL FEASIBILITY STUDY FOR BUSINESS ALTERNATIVES 9 CRITERIA FOR ALTERNATIVE TECHNICAL SOLUTIONS 9 TECHNICAL SOLUTIONS 10 Alternative 1 10 Alternative 2 10 Alternative 3 10 BENEFIT ANALYSIS 11 Alternative 1 11 Alternative 2 11 Alternative 3 11 Feasibility matrix 12 SUMMARY OF ALTERNATIVES 12 Alternative 1 12 Alternative 2 12 Alternative 3 13 BEST ALTERNATIVE 13 ANALYSIS OF BUSINESS SOLUTIONS RELYING ON THEIR TECHNICAL IMPLEMENTATION 13 FEASIBILITY ANALYSIS MATRIX 13 BEST SOLUTION 14 CONCLUSIONS 14 REQUIREMENTS ANALYSIS 16 FUNCTIONAL REQUIREMENTS 16 NON FUNCTIONAL REQUIREMENTS 17 Interface requirements 17 Performance requirements 18 Operating requirements 18 Lifecycle requirements 19 Economic requirements 19 Testability 19 APPENDIX A PRESENT DATA PRODUCTS FLOW SCHEME 20 CSC340 Arts Science University Of Toronto 3 APPENDIX B MARKET RESEARCH FOR SOLUTION 2 21 APPENDIX C DETAILED COST ANALYSIS FOR TECHNICAL ALTERNATIVES 22 APPENDIX D DATA PRODUCT FLOW SCHEMES FOR TECHNICAL SOLUTIONS 23 APPENDIX E INTERVIEW WITH DSO S GENERAL MANGER 26 APPENDIX F INTERVIEW WITH DSO S SALES MANAGER 29 APPENDIX G USE CASES DIAGRAM 31 APPENDIX H SEQUENCE DIAGRAM 32 SEQUENCE OF OPERATIONS 32 APPENDIX I ACTIVITIES GLOSSARY 34 APPENDIX J CLASS DIAGRAM 35 APPENDIX K DSO STATE DIAGRAM 37 APPENDIX L PRODUCTION PLANT STATE DIAGRAM 39 APPENDIX M SYSTEM STATE DIAGRAM 40 APPENDIX N SYSTEM FEATURES QUESTIONNAIRE 42 CSC340 Arts Science University Of Toronto 4 Introduction Digital Security Controls Ltd DSC is a Canadian company that is dedicated to the full spectrum of commercial and residential security needs This dedication is expressed through the establishment of worldwide leadership in technology manufacturing and distribution A distribution network is managed by the subsidiary company DSC International Ltd It has three main branches DSC North America DSC Europe and DSC Asia DSC North America is marketing products dedicated to Canada U S A and Mexico DSC Europe is working with all European companies countries of Commonwealth of Independent States and China DSC Asia specialises in whole Asian region and Africa These offices are not interconnected and operate as separate entities each with its own financial managerial and support departments controlled from the Canadian headquarter In this paper we will try to analyze the current course of operations of DSC Europe whose managers have a strong belief that a large number of customers are lost to the competitors due to irrational ordering and shipment schemes that now in place Company Background In less than ten years DSC Security Products established market leadership in the U S and Europe by supporting small distributors with cost effective competitive products Approaching each market according to its unique opportunities DSC Security Products now has more than twenty five direct sales offices that span the US Canada and Mexico and more than seventy in Europe Each office serves its own local market and rarely is competitor to another office DSC maintains an ongoing commitment to bringing new technologies to the marketplace Every year a large percentage of the gross revenue is reinvested into the company for research and development Over 200 engineers and technologists contribute to ongoing R D projects with one goal in mind providing high quality cost effective and innovative products DSC is proud to maintain a 100 commitment to the product manufacturing With complete control over the production process from initial concept to engineering from design to manufacturing the DSC Group provides the most innovative products in its field and is able to ensure product reliability and cost effectiveness With automated manufacturing right here in North America DSC achieves the level of quality the quantity and the cost effectiveness that customers have come to expect from products offered by the company Direct Sales Office DSO DSOs are spread evenly among European countries In some cases when a country is large i e the Russian Federation a several DSOs are distributed among various provinces In most cases DSOs serve large commercial and government organizations themselves and sell equipment to other companies that install it in residential areas and small businesses Sales to other companies are wholesale and range from a few dozens to hundreds of pieces of security devices Large scale organizations on the other hand may require thousands of items with complicated computerized management systems For example a bank s headquarters often contain a few hundred rooms Each room must be equipped with a smoke detector glass CSC340 Arts Science University Of Toronto 5 break detector motion detector etc Thus the total number of devices required to secure a single building is measured in thousands To get a contract to outfit such a building DSOs have to compete with dealers of other equipment manufacturers because when clients have the option to choose between several companies that deliver the same product they would naturally choose the company that offers the best sale conditions Since all the equipment is manufactured in Canada and has to be delivered to the country where DSOs operate there is a competitive advantage on the side of the companies that deal with local or regional equipment manufacturers Because of this fact DSC International seeks ways to help DSOs in the Europe function in a more competitive fashion Current ordering and delivery system Each DSO has its own warehouse where it keeps a stock of equipment that it believes will be required soon either for some project or usual sales When a DSO competes in a tender to equip facilities of some company it usually has to plan ahead and order the required equipment in advance so that if it wins the tender the task can be accomplished in the fastest pace Ordering of equipment happens either by e mail or an order form that is faxed to DSC Europe DSC Europe has its main warehouse in Budapest Hungary and it serves DSOs in that
View Full Document
Unlocking...