PowerPoint PresentationWhat is MIS?A System View of an Information SystemCharacteristics of Good InformationInformation Quality (IA) and CategoriesPresentation of InformationAnother VersionA Picture Is Worth a Thousand WordsManaging Information as a ResourceInformation Life CycleCharacteristic of InformationEven the Caveman Needs Knowledge to SurviveSlide 13The Knowledge Value Chain: DataThe Knowledge Value Chain: InformationThe Knowledge Value Chain: KnowledgeKnowledge Is Not EnoughDIKW (Information) HierarchyDIKW Hierarchy: version 2Moving Up the DIKW HierarchyInformation as Products/ServicesCD-ROM based EncyclopediaBritannica SalesThe Rise of WikipediaBritannica vs. WikipediaInformation Systems ComponentshuMan, Market, Money, Method, Machine, Material, MessageOrganizational Hierarchy and InformationInformation Systems TriangleClassification of Information SystemsThe Extended EnterpriseMISSummaryIT, IS and IMKey FrameworksInformation Systems Applications in a FirmInformation as: Product vs. By-ProductCOBIT’s Information Criteria (I)COBIT’s Information Criteria (II)Exercise – 20-minute break and 5-minute presentationInformation System ApplicationsSlide 42Introduction to Management Information Systems (MIS)Minder Chen, Ph.D.Professor of Management Information SystemsMartin V. Smith School of Business and EconomicsCSU Channel IslandsEmail: [email protected] - 2 © Minder Chen, 1996-2013What is MIS? •M: Management–Business Functions/Processes, Organizations, and Human Behaviors•I: Information–Contents: Data, Information, Knowledge–Processes: Create, Gather/capture/elicit, Store, Organize, Consolidate & Condense, Filter, Deliver, and Share •S: System (Information Systems/Information Technology)–Input-Process-Output and Storage –General Systems Theory (GST)•http://en.wikipedia.org/wiki/Management_information_system•http://en.wikipedia.org/wiki/Systems_thinking•http://en.wikipedia.org/wiki/Systems_theoryMIS - 3 © Minder Chen, 1996-2013A System View of an Information SystemInputInputProcessProcessOutputOutputData storageData storageProcedureProcedureControlControlEnvironmentsData Sources/BusinesseventsInformationDestinationsInformation System BoundaryWhat are the hardware options or Inputs, Outputs, Processing, and Storages?Data Providers•Consumers•Users •organization unitsInformation System (Producer)Secondary storageMain memoryMIS - 4 © Minder Chen, 1996-2013Characteristics of Good Information•Accurate•Timely•Relevant (provide context) to decisions •Just sufficient•Worth its cost (to justify its benefits)•Deliver just enough accurate, relevant, and timely information to the right persons to make better decisions. •How much energy does a Google search consume?0.0003 kWh of energy per search; a Google search uses just about the same amount of energy that your body burns in ten seconds.Information overloadingMIS - 5 © Minder Chen, 1996-2013Information Quality (IA) and CategoriesSource: http://sloanreview.mit.edu/files/2008/12/3947-ex3-lo7.pnghttp://sloanreview.mit.edu/article/manage-your-information-as-a-product/MIS - 6 © Minder Chen, 1996-2013Presentation of InformationMIS - 7 © Minder Chen, 1996-2013Another VersionMIS - 8 © Minder Chen, 1996-2013A Picture Is Worth a Thousand Words•24 June – 14 December 1812https://en.wikipedia.org/wiki/File:Napoleons_retreat_from_moscow.jpgMIS - 9 © Minder Chen, 1996-2013Managing Information as a Resource•The resources of the industrial age were tangible things (e.g., raw materials and human resources) and easily understood.•In the emerging post-industrial society, there is little understanding of the characteristics of information – the basic yet abstract/intangible resource. •Both physical resources and information could be mined, processed, bought, sold, and managed.Harland Cleveland, "Information as Resource," The Futurist, December 1982, 34-39.MIS - 10 © Minder Chen, 1996-2013Information Life CycleDecisionDecisionActionActionDataDataInformationInformation•Intelligence•Design •Choice http://faculty.csuci.edu/minder.chen/MIS310/Reading/20000905cleveland.pdfMIS - 11 © Minder Chen, 1996-2013Characteristic of Information•Expandable: Information explosion*  Reduce information overload to reduce uncertainty in decision making.•Compressible: Sorting, categorizing, filtering, aggregating, summarizing**, and consolidating. •Substitutable: Substitute with other resources via productivity improvement.•Transportable: Data communications and networking.•Diffusive: Spreading (sharing) and leaking (Security & privacy)•Sharable: Sharing information is a shared transaction instead of an exchange transaction. Digital Universe: The world’s information is doubling every two years. In 2011 the world will create a staggering 1.8 zettabytes. ** Summly, a news-summarizing app acquired by Yahoo for $30 millions.MIS - 12 © Minder Chen, 1996-2013Even the Caveman Needs Knowledge to SurviveThe information-knowledge-wisdom hierarchy. The caveman has lots of information; he selects and organizes useful information into knowledge, but he does not achieve wisdom until he has integrated his knowledge into a whole that is more than useful than the sum of its parts. Source: Harlan Cleveland, "Information as a Resource," The Futurist, December 1982, 34-39.MIS - 13 © Minder Chen, 1996-2013©Source: IBM Academic Program course materialsMIS - 14 © Minder Chen, 1996-2013The Knowledge Value Chain: DataSource: IBM Academic Program course materialsMIS - 15 © Minder Chen, 1996-2013The Knowledge Value Chain: InformationSource: IBM Academic Program course materialsMIS - 16 © Minder Chen, 1996-2013The Knowledge Value Chain: KnowledgeSource: IBM Academic Program course materialsMIS - 17 © Minder Chen, 1996-2013Knowledge Is Not EnoughSource: IBM Academic Program course materialsMIS - 18 © Minder Chen, 1996-2013DIKW (Information) HierarchyKnowledgeInformationEventDataLearning: Derive rules/policies through experiences & patternsAnalyzing: To support decision makingObserving: Description of eventsWisdomKnow whyKnow howKnow whatKnow nothingHappening/DoingIntegrating: Connect the dotsMIS - 19 © Minder Chen, 1996-2013DIKW Hierarchy: version 2•T: Tacit knowledge•E: Explicit knowledgehttp://en.wikipedia.org/wiki/DIKW_Pyramidhttp://en.wikipedia.org/wiki/File:DIKW.pngMIS - 20 © Minder Chen, 1996-2013Moving Up the DIKW Hierarchy•Where is the Life we have lost in