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Recommendation for Incorporating INNOV8 and associated collateral into a curriculumGoals:Objectives:Target Audiences:Collateral includes:How to get started:Updates from Version 1.0Accessing and Installing Innov8 on Windows® PlatformsInnov8 2.0 Learning Objectives, Game Scenario Synopsis, Activities and Discussion PointsLearning Objective 1: Understanding the Business Process Management (BPM) LifecycleSuggested Activities:Learning Objective 2: Glossary of BPM-Related TerminologyLearning Objective 2: Additional Learning Points Illustrated within Innov8 2.0Suggested Activities:Tips for Playing Innov8BlueWorksWant More?About this DocumentThis document outlines learning objectives and key learning points supported by the IBM Innov8 2.0 BPM “Serious Game”and provides instructions for installing and playing the game.ContentsRecommendation for Incorporating INNOV8 and associated collateral into a curriculum....................................................................................2Goals:..................................................................................................2Objectives:..........................................................................................2Target Audiences:................................................................................2Collateral includes:..............................................................................3How to get started:.............................................................................3Updates from Version 1.0.......................................................................4Accessing and Installing Innov8 on Windows® Platforms.......................4Innov8 2.0 Learning Objectives, Game Scenario Synopsis, Activities andDiscussion Points....................................................................................8Learning Objective 1: Understanding the Business Process Manage-ment (BPM) Lifecycle..............................................................................9Suggested Activities:.........................................................................13Learning Objective 2: Glossary of BPM-Related Terminology................13Learning Objective 2: Additional Learning Points Illustrated within In-nov8 2.0...............................................................................................21Suggested Activities:.........................................................................23Tips for Playing Innov8.........................................................................23BlueWorks............................................................................................31Want More?..........................................................................................33Page 1 of 34Recommendation for Incorporating INNOV8 andassociated collateral into a curriculumGoals:The goals of INNOV8 are - To introduce the basic concepts of Services Oriented Architecture (SOA) and Business Process Management (BPM) to future business and IT leaders- To address a skills gap in SOA and BPM- To provide a complimentary education offering that can be incorporated into IBM’s existing BPM curriculumObjectives:Upon successfully completing the game and subsequent classroom activities and discussion points, the student should be able to:1. Understand the basic business process management lifecycle, from process discovery and modeling through process monitoring and management.2. Understand additional key business process manage-ment terminology and conceptsTarget Audiences: 1. Business school professors and students (undergrad-uate, MBA and Executive MBA programs)2. Computer science professors and students3. Customers: Current business / IT analysts4. Customers: Call center agents5. Customers: Operations specialistsPage 2 of 34Collateral includes:1. INNOV8 2.0 Academic Edition downloadable game2. Two mini games: supply chain & traffic (online)3. Smart Work: 3D Interactive case studies (online)4. Pre and post usage surveys (online)5. developerWorks Communities (online)6. Instruction Manual7. BlueWorks ModelsHow to get started:Step 1: We recommend that the course begin with the Innov8 2.0 Academic edition of the game in a facilitatedenvironment, using this manual as a guide. Review thisentire guide for suggested activities and discussion points based on key insights spread throughout the game. Please have your students complete the surveys linked to from the final score page. The data from thesesurveys will help prove our case for the creation of more games of this nature. Step 2: Upon completion, the game will show a final screen with links to the online mini games. These mini games are a great way to extend the BPM learning into new scenarios.Step 3: Ask your participants to experience Smart Work:3D Interactive to see how real customers tackled the problems showcased in the online mini games. http://www-01.ibm.com/software/solutions/soa/innov8/smart-work.htmlStep 4: Finally, our developerWorks communities are a great way to share experiences post-gameplay. These communities will include thought leaders who are prac-Page 3 of 34ticing within the areas of traffic, supply chain and cus-tomer service and who will be mingling with students and professionals alike.Updates from Version 1.0- Puzzle interface redesign for all levels- Glossary Addition- 3D Interface upgrade- Toolset upgrade- Surveys (online)- Community (online)- Additional Mini games (online)- New events in Nerve centerAccessing and Installing Innov8 on Windows® Platforms1. Customers: Innov8 is available at no charge to IBM cus-tomers through our Customer Ambassador Program but is not available for public distribution or resale. IBM ambas-sadors must register their customers in order for their cus-tomers to be able to use Innov8. Customers must agree tothe license terms before playing.2. Academics: Innov8 is available at no charge to aca-demic faculty for teaching or research purposes. It is cur-rently being distributed through the IBM Academic Initia-tive. If you are not already a member of the IBM AcademicInitiative, you will be required to join to gain access to IN-NOV8. Membership is free. Beyond providing access to In-nov8, the AI program provides faculty members with many benefits, including free use of an extensive portfolio of IBM software products and education assets. You can join the IBM Academic Initiative atPage 4 of 34http://www-304.ibm.com/jct09002c/university/scholars/academicinitiative/


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CSUCI MIS 310 - Lecture

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