BA341 12th Edition Lecture 12 Outline of Last Lecture I Lean Principles II Service Blueprint III The Case for Lean in Healthcare IV Various success stories Outline of Current Lecture V Success Story VI Exam 2 Review VII Chapter 7 VIII Chapter 9 IX Chapter 16 Current Lecture Lean in Service Another Success Stories University of Pittsburgh Medical Center o Problem inefficient medication delivery process o Approach process redesign through experimentation and simulation simulation with 1 pharmacist and 1 technician who are suppose to fill an order every 3 minutes Issues identified Medicine X was in uncertain location Label printer jammed frequently Doctors write and received orders in batches Redesign led to 85 fewer stockouts 88 fewer missing medication issues 60 less time searching for drugs In Closing These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Principles of Lean Manufacturing have been applied and continue to be applied to various service environments o Significant potential exists in healthcare and administration o A shift to defining value from the customer s perspective is uncovering many opportunities o Small process improvement steps can reduce ambiguity and save lives Exam 2 Review Chapter 7 Process Strategies Common strategies o Characteristics usage Production volume and product variety which strategy Equipment type and utilization Chapter 9 Layout Strategies Layout classifications o Characteristics usage o Linkages between process and layout strategies Chapter 16 Lean Principles Sources of waste high level of inventory over production Classification of lean principles o Characteristics o How does each contribute to eliminating waste o What particular sources of waste is each principle addressing Determining the number of Kanban cards containers o Determining max allowable WIP
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