BA341 12th Edition Lecture 12 Outline of Last Lecture I. Lean PrinciplesII. Service BlueprintIII. The Case for Lean in HealthcareIV. Various success stories Outline of Current Lecture V. Success StoryVI. Exam 2 Review VII. Chapter 7VIII. Chapter 9IX. Chapter 16Current LectureLean in ServiceAnother Success Stories- University of Pittsburgh Medical Centero Problem: inefficient medication delivery processo Approach: process redesign through experimentation and simulation simulation with 1 pharmacist and 1 technician who are suppose to fill an order every 3 minutes. Issues identified: Medicine X was in uncertain location Label printer jammed frequently Doctors write and received orders in batches Redesign led to 85% fewer stockouts, 88% fewer missing medication issues, 60% less time searching for drugsIn Closing:These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.- Principles of Lean Manufacturing have been applied and continue to be applied to various service environments o Significant potential exists in healthcare and administrationo A shift to defining value from the customer’s perspective is uncovering many opportunities o Small process improvement steps can reduce ambiguity and save livesExam 2 ReviewChapter 7- Process Strategies- Common strategieso Characteristics, usage Production volume and product variety (which strategy) Equipment type and utilizationChapter 9 – Layout Strategies- Layout classificationso Characteristics, usage o Linkages between process and layout strategiesChapter 16 – Lean Principles- Sources of waste: high level of inventory, over production- Classification of lean principleso Characteristicso How does each contribute to eliminating waste?o What particular sources of waste is each principle addressing?- Determining the number of Kanban cards/containerso Determining max allowable
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