REA L Sample Template Business Process Conversion Process Objectives bake the good on time don t mess up the order and don t waste resources Event Trigger Resources Agents Location Business Risks Make Finished Goods Valid Open Sales Order w prepayment received Goods Baker Bakery Kitchen Power failure bag egg bugs in the flower Gather ingredients Valid Open Sales Order w prepayment received Goods Baker Bakery Kitchen Ingredients aren t available ingredients have expired and gather wrong ingredients Bake Valid Open Sales Order w prepayment received Goods Baker Bakery Kitchen Oven is broken cake is over baked mixed wrong ingredients Frost Good Valid Open Sales Order w prepayment received Goods Baker Bakery Kitchen Used wrong frosting the frosting has expired frosted the wrong word on the cake Box Good Valid Open Sales Order w prepayment received Goods Baker Bakery Kitchen Don t have box available use wrong size box messed up the cake while boxing REA L Sample Template Business Process OTC Process Objectives provide great value to customer have good customer service and keep operating cost down Event Trigger Resources Agents Location Business Risks Negotiate SO Sales Order Customer initiates Goods Sales Clerk Customer Channels used to negotiate SO Miss a phone call the website is down can t handle all the traffic in the store Receive Customer Payment Prepay Required to finalize SO negotiation Cash Sales Clerk Customer Credit Card Co Bank Channels used to pay order credit card purchase doesn t go through payment gets delayed by bank error check bounces Pack Goods Valid Open SO w prepayment received Goods Baker Store Don t have box available use wrong size box messed up the cake while boxing Deliver Goods Valid Open SO w prepayment received Goods are packed Goods Sales Clerk Customer Store Drop goods prior to delivering to customer deliver the wrong goods goods is not available to deliver REA L Sample Template Business Process OTC Process Objectives increase cash flow and reduce operating cost provide great customer service and providee service on a timely manner Event Trigger Resources Agents Location Business Risks Negotiate SO Sales Order Customer Initiates Services CSR Customer CSR Office Channels used to neg SO Phone not working miss a customer while dealing with one on the phone disconnected call Provide Quote Customer Initiates Services CSR Customer CSR Office Channels used to provide quote Quoted price is too high misquote price not provide quote Receive Contract Fee Fee Required to complete terms of SO Services CSR Customer electronic payment services Bank CSR Office Channels used to receive fee Receive the wrong amount of fee the fee come late contract gets lost in the mail Deliver Services Valid Open SO w SO Fee Received Services Landscape employee customer Customer Site Have the wrong address equipment s are malfunctioning service not provided at scheduled time Receive payment for services Sale Services were rendered Services Cashier Customer elect Payment services Bank CSR Payment is delayed insufficient fund to pay the rest of the balance checks get 3 deposited in wrong P O Box
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