REA(L) Sample TemplateREA(L) Sample TemplateREA(L) Sample TemplateREA(L) Sample TemplateBusiness Process: ConversionProcess Objectives: bake the good on time, don’t mess up the order, and don’t waste resources.Event Trigger Resources Agents Location BusinessRisksMake Finished Goods Valid Open Sales Order w/prepayment receivedGoods Baker Bakery/Kitchen Power failure, bag egg, bugs in the flowerGather ingredients Valid Open Sales Order w/prepayment receivedGoods Baker Bakery/Kitchen Ingredients aren’t available, ingredients have expired, and gather wrong ingredients Bake Valid Open Sales Order w/prepayment receivedGoods Baker Bakery/Kitchen Oven is broken, cake is over baked, mixed wrong ingredients Frost Good Valid Open Sales Order w/prepayment receivedGoods Baker Bakery/Kitchen Used wrong frosting, the frosting has expired, frosted the wrong word on the cakeBox Good Valid Open Sales Order w/prepayment receivedGoods Baker Bakery/Kitchen Don’t have box available, use wrong size box, messed up the cake while boxingREA(L) Sample TemplateBusiness Process: OTCProcess Objectives: provide great value to customer, have good customer service, and keep operating cost down. Event Trigger Resources Agents Location BusinessRisksNegotiate SO (Sales Order)Customer initiates Goods Sales Clerk, CustomerChannels used to negotiate SOMiss a phone call, the website is down, can’t handle all the traffic in the store Receive Customer PaymentPrepay Required to finalize SO negotiation Cash Sales Clerk, Customer, Credit Card Co., & Bank Channels used to pay ordercredit card purchase doesn’t go through, payment gets delayed by bank error, check bouncesPack Goods Valid Open SO w/prepayment received Goods Baker Store Don’t have box available, use wrong size box, messed up the cake while boxingDeliver Goods Valid Open SO w/prepayment received & Goods are packed Goods Sales Clerk, Customer Store Drop goods prior to delivering to customer, deliver the wrong goods, goods is not available to deliver3REA(L) Sample TemplateBusiness Process: OTCProcess Objectives: increase cash flow and reduce operating cost, provide great customer service, and providee service on a timely manner, Event Trigger Resources Agents Location BusinessRisksNegotiate SO (Sales Order)Customer Initiates Services CSR, Customer CSR Office, Channels used to neg. SOPhone not working, miss a customer while dealing with one on the phone, disconnected call Provide Quote Customer Initiates Services CSR, Customer CSR Office, Channels used to provide quoteQuoted price is too high, misquote price, not provide quoteReceive Contract FeeFee Required to complete terms of SOServices CSR, Customer electronic payment services, Bank CSR Office, Channels used to receive feeReceive the wrong amount of fee, the fee come late, contract gets lost in the mailDeliver Services Valid Open SO w/SO Fee ReceivedServices Landscape employee, customerCustomer Site Have the wrong address, equipment's are malfunctioning, service not provided at scheduled time Receive payment for servicesSale, Services were renderedServices Cashier, Customer, elect. Payment services, Bank CSR Payment is delayed, insufficient fund to pay the rest of the balance, checks get deposited in wrong P.O.
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