MANA 2302 1st Edition Exam 1 Study Guide Lectures 1 13 Week 1 August 25th August 29th Understanding Business Communication Communication Media Choices The Five Components of Communication 1 Stimulus 2 Filter 3 Medium 4 Destination 5 Message How do managers stop Rumors By counteracting the free flow of information through the grapevine o Grapevine Informal Communication Network ex Cafeteria social networks Communication Media Choices Employees prefer to no receive bad news through the personal medium of Email The Components of Communication Lateral Communication Typically involves persuading other who reports to us Affect how you filter a stimulus Individual Experiences Culture Personality You have achieved successful communication when Your audience receives your written message Cascading Communication Flows downward from an important organizational leader Communication Barriers Connotation The association with a word Multiple Choice Chapter 1 1 Which of the following are verbal barriers to communication a Inadequate Knowledge of Vocabulary b Differences in Interpretation c Language differences d Inappropriate use of expressions e Ambiguity f Polarization 2 Which of the following is considered a rich medium for communication a Face to face in person communication 3 You will not be able to communicate effectively if a If you have verbal and non verbal barriers see question 1 4 Texting may be useful for all of the following reasons a Confirming deliveries b Sending product alerts c Providing fast client contact d Advertising your new product or service e Sending important information in a meeting f Providing instant reminders 5 If you put on a puzzles look as a coworker tries to explain the company s new sick leave policy you are a Displaying a non verbal barrier by showing inappropriate emotions 6 Which of the following statements are true of technology based communication a Technology has changed workplace communication providing many options for sending a message Depending on the type of message you may choose from a variety of communication technologies 7 When a message you transmit reaches its destination it becomes a The source or stimulus for the next communication episode and the process begins again 8 What are examples of a filter a Our individual experiences b Culture c Emotions at the moment d Personality e Knowledge f Socioeconomic status 9 Which of the following is another term for the grapevine a Informal Communication Network 10 What are the components for communication to take place a Stimulus b Filter c Medium d Destination e Message 11 Which is an examples of internal stimulus a An internal stimulus is simply an idea that forms within your mind i Create a new app ii What to eat for lunch iii Costume 12 As a sender you are encoding when you a When you construct the message or the information to be communicated and how well you know your target audience Summary Identify the components of communication The components of communication explain how communication happens The communication process begins with a stimulus which is filtered by the receiver who creates a message transmitted through a medium If your message is successful the receiver destination provides feedback to the sender These components of communication are used in both formal and informal communication networks The formal communication network consists of downward upward and lateral horizontal communication The informal communication network the grapevine consists of information transmitted through unofficial channels Identify the major verbal and nonverbal barriers to communication Barriers may interfere with effective communication Examples of verbal barriers are inadequate knowledge or vocabulary differences in interpretation language differences inappropriate use of expressions over abstraction and ambiguity and polarization Examples of nonverbal barriers are inappropriate or conflicting signals differences in perception inappropriate emotions and distractions Describe criteria for choosing communication media Verbal communication includes oral and written communication Traditional communication channels such as face to face meetings and letters still exist but technology based communication such as social media are increasingly popular for business communication When deciding which channel medium to use for your message first identify your audience and communication objectives Consider lean channels for routine and neutral messages and rich channels for complex messages and bad news Avoid potential legal consequences of communication Although communication is essential to all organizations oral and written communication may have negative consequences as well Email and other messages may be part of a legal discovery process and inappropriate communication may be the impetus for litigation To avoid these damaging situations follow your company s guidelines and policies regarding email and other communication Communicate ethically Beyond the legal requirements we all have our own system of moral practices that guide our behavior At the company level corporate social responsibility CSR has become part of progressive organizations communication strategy At the personal level you re responsible for behaving ethically which includes how you communicate at work The Framework for Ethical Decision Making will help guide your behavior and ensure that you communicate ethically Week 2 September 3rd September 5th Team and Intercultural Communication Diversity within the United States The Americans with Disabilities Act requires businesses try to train their employees in the nuances of communication wit people who have disabilities Collaboration on Team Writing Projects Using Wikis for group projects usually Results in more contributions from group members fewer in person meetings and better overall collaboration A frequent problem of team written documents is the lack of one voice throughout the document Work Team Communication Groups should encourage debate about work issues because this prevents cohesive decisions from being implemented on time Research indicates that the ideal small team consists of five members Conflicts in groups cannot be avoided Intercultural Communications When you slang or jargon in conversation with business people from other cultures you should speak extremely slowly and avoid confusing specifics Uncertainty avoidance is more important in the Japan or Italy that it is in United