UT Arlington MANA 2302 - Final Exam Study Guide (24 pages)

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Final Exam Study Guide



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Final Exam Study Guide

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Study Guide from the Review Handed out In class for the Final Exam


Pages:
24
Type:
Study Guide
School:
University of Texas at Arlington
Course:
Mana 2302 - Communications in Organizations
Communications in Organizations Documents

Unformatted text preview:

MANA 2302 1st Edition Final Exam Study Guide Chapter 8 1 To achieve the goals o bad news message you should Make your decision clear Help your audience accept the message Maintain a goodwill relationship Prevent further unnecessary discussion Preserve the company s image Protect the company against lawsuits 2 Plan to put your bad news message in writing when you need to do any of the following Allows the sender to determine precise wording Gives the reader time to absorb and understand the message before reacting Ensures a consistent message when sent to many people Controls the message time when sent to many people Provides a permanent record of what was communicated Ensures a more accurate and complete message 3 You should use the direct approach for bad news message if The bad news is about a small insignificant issue that will unlikely elicit an emotional reaction from the reader When the Internet browser Firefox fails users get an amusing direct message with clear solutions The reader prefers directness Managers typically prefer that all messages from employees be written using the direct plan The reader expects a no response Applicants for a popular reality TV show know that a letter instead of a phone call means bad news An indirect plan in these cases only delays the inevitable rejection and may anger the receiver The writer wants to emphasize the negative news A forceful no maybe in order if you re rejecting a proposal a second time or responding toan unreasonable request Although Mr Jackson the CEO admires your ambition it isn t appropriate for you as an intern to join his dinner with the Board of Directors on Wednesday Sometimes the news is too important for the reader to miss 4 Use the indirect plan when writing when you need to do any of the following Employees who report to you particularly when an employee is expecting a yes answer Customers particularly when delivering news that may be disappointing such as denying a request to return a high priced



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