MANA 3320 Lecture 2 Outline of Last Lecture I HRM consists of an organization s people practices II Employees provide critical human capital for company success III All managers must be familiar with the knowledge of HRM and their own role with regard to managing human resources IV There are specific standards for ethical HRM practice Outline of Current Lecture V The Labor Force composition VI Diversity in the Labor Force VII Skill Deficiencies of the workforce VIII High performance work systems Current Lecture Internal Labor Force An organization s workers Its employees have contracts to work at the company External Labor Force Individuals who are actively seeking employment Number and kinds of people in external labor market determine kinds of human resources available to an organization We are currently seeing a change in the labor force with an aging workforce diversity and skill deficiencies Class discussion with self assessment of mentalities of generations Diversity in the work force due to age gender and cultural backgrounds can cause some miscommunication in the work place These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Class discussion on when there was a time when you either misunderstood someone or you were misunderstood by someone because of the differences in age gender or culture Skill Deficiencies of the Workforce There is a growing gap in what companies need from employees and what they offer This gap between needed and available skills has decreased companies ability to compete High Performance Work Systems Organizations have best fit between their social system people and how they interact and technical system equipment and processes Key trends in high performance work systems reliance on knowledge workers empowerment of employees to make decisions teamwork Knowledge Workers Employees whose contribution to the organization is specialized knowledge of Customers Processes Profession They are especially needed for jobs in health services business services social services engineering management Employee Empowerment giving employees the authority to make decisions on aspects of product development or customer service Employee Engagement Full involvement in one s work and commitment to one s job and company This is associated with higher productivity better customer service lower employee turnover Teamwork Work teams often assume many of the activities traditionally reserved for managers selecting new team members scheduling work coordinating work with customers and other units of the organization Employee Empowerment Zappos Employees don t read from scripts and have freedom to offer many amenities to their customers Sharon is a very smart and conscientious worker Lately she has felt that her ideas were disregarded and she was denied autonomy in completing her work This situation is probably caused by a lack of Employee Empowerment Due to a change in the employee work force attitude HR needs to be more flexible in work schedules offering benefits moving employees to different position to fit demands using temp workers