lOMoARcPSD 22683924 MGMT 301 EXAM 2 Study Guide 2 MGMT 301 EXAM 2 Study Guide 2 Basic Management Concepts The Pennsylvania State University Basic Management Concepts The Pennsylvania State University Studocu is not sponsored or endorsed by any college or university Studocu is not sponsored or endorsed by any college or university Downloaded by chloe reich chloereich04 gmail com lOMoARcPSD 22683924 Richard Melli Management Exam II Study Guide Chapter 4 Computer Literacy Information Competency Interpersonal Skills Chilean Mine 3 Roles Chilean Miners o August 5th 2010 33 miners were trapped 2 000 feet below the surface and were stuck there for 69 days with only rations for 2 days o The president of Chile Sebastian Pinera asks What can we do and becomes the decision maker on the surface o Luis Urzua was the foreman stuck below the surface He became the decision maker below the surface and split everyone into teams to find possible ways out He held the miners together physically and emotionally o Centre Rock from PA helped with the drill to get them out Decision Making o Problem solving and taking advantage of opportunities o Problem solving is defined as the process of identifying a discrepancy between an actual and a desired state of affairs and then taking action to resolve it Computer Literacy Also known as technology competency o The ability to understand new technologies and use them to their best advantage o Includes social media Internet and smart devices Information Competency o The ability to locate retrieve organize and display information of potential value to decision making and problem solving o This means locating credible and valuable information Analytical Competency o The ability to evaluate and analyze information to make actual decisions and solve real problems o This involves being able to digest and sort through information even very large amounts of data and then use it well to make good decisions that solve real problems 3 Roles Of Information o Decisional Roles o Information Roles o Interpersonal Roles Information used for entrepreneurship resource allocation disturbance handling and negotiation Information sought received transferred among insiders and outsiders Information used for ceremonies motivation and networking Downloaded by chloe reich chloereich04 gmail com lOMoARcPSD 22683924 Problem Avoider Problem Solver and Problem Seeker Problem Avoider o These are managers that ignore information that would otherwise signal the presence of a performance threat or opportunity o They are not active in gathering information and prefer not to make decisions or deal with problems Problem Solvers o These managers make decisions and try to solve problems but only when required o They are reactive gathering information and responding to problems when they occur but not before They deal reasonably well with performance threats but they are likely to miss many performance opportunities Problem Seekers Costa Concordia o This is the highest skill level held by the highest managers This is when a manager is working at their absolute best o These managers are always looking for problems to solve or opportunities to explore o They are proactive as information gatherers and they are very forward thinking They anticipate threats and opportunities and they are eager to take action to gain the advantage in dealing with them o 400 people on this cruise ship were stranded off the coast of Italy and their captain captain Shitino abandoned the ship Shitino would be considered a problem avoider as he refused to make decisions or be accountable o On January 13th 2012 the boat starts to sink and 33 people end up dying o Problem solvers needed to worry about the environmental nightmare that this sinking ship created Carnival the makers of the ship managers were proactive and are working on getting the ship moved There will be a question about this on the exam PSU Ice Hockey Arena o The Pegula Ice Area broke ground on February 12th 2012 only a few months after the Sandusky scandal Joe Bautista was a problem seeker and called Pegula to make sure that this scandal would not be a problem and that Penn State could still expect a donation to build the new hockey arena There will be a question about this on the exam Performance Threat vs Performance Opportunity Coke Honest Tea For Coke a 47 billion company the threat was that water and tea were becoming dominant while soda intake was declining The opportunity was their ability to get into tea Downloaded by chloe reich chloereich04 gmail com lOMoARcPSD 22683924 For Honest Tea a 30 million organic tea company started in 2004 the threat was the fact that if Coke got into the tea business they could put Honest Tea out of business The opportunity however was for Honest Tea to partner with Coke That is what ended up happening and Honest Tea has been able to keep its own image The major issue of a deal like this however is the blending of the two cultures of these companies Honest Tea had to wonder if they were going to be absorbed or if they could influence Coke s culture Beatriz Perez is the Coke s CSO and Seth Goldman is the founder of Honest Tea Question about this on the exam Cognitive Decision Making Styles Systematic vs Intuitive This comes from Meyers Briggs Cognitive styles refer to the way individuals deal with information while making decisions Systematic or sensation thinking is when a person approaches problems in a rational step by step and analytical fashion Systematic managers would be expected to make a plan before taking action and to search for information and proceed with problem solving in a fact based and step by step fashion These managers are interested in facts and the now Intuitive thinking is when a person is more flexible and spontaneous than the systematic thinkers and they may be quite creative Intuitive managers tend to deal with many aspects of a problem at once jump quickly from one issue to another and act on either hunches based on experience or on spontaneous ideas These managers go beyond the facts to see relationships and focus on the future Now both of these types of thinking can be broken down further into either thinkers or feelers Thinkers are very objective and focus on the problem first then the people Feelers are very subjective and always think about people first Know the x and y axis of this table It is a graph about information gathering sensing and intuition and information evaluating thinking and
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