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MGMT Exam 3 Study Guide11. What are the 3 R’s on how to be a leader?Right experience, right training, right attitude2. What are the four ways to assess leaders?trait, behavior, contingency, transformational3. Are leaders made or born?made through training and experience4. Admiral Grace Hopper“You manage things, you lead people”5. Difference between leaders and managersLeaders do the right things, managers do things right. Managers execute, leaders inspire trust6. Ants and Leadership-> leader showing concern for individual and influencing group7. Leadingcommunicate vision, build enthusiasm, motivate commitment and hard work8. LeadershipWhen one individual influences a group of individuals to want to reach important (big) goals9. Video: Mighty Macs and Leadership10. Managerial PowerPosition Power + Personal Power11. Types of PowerPosition Power- Reward, Coercion, LegitimatePersonal Power- Expert, Referent12. What type of power gives your boss power?legitimate13. Studying power and developing relationships as a leader is what type ofpower?referent14. Video Clip: Pat Woertz CEO of ADMleading change/rebuild-trust, vision. Future, change, team building15. Alvin Tofflers 3 Sources of PowerViolence, wealth, knowledge16. Gardner’s Leader Traitsphysical vitality, accept responsibility, understand others, achievement need, courage, decisive, assertive, intelligence, task competence, people skill, motivate others, trustworthy, self-confidence, flexible17. Behavioral Style Leadership Approach18. Film Industry Example- Actors/DirectorsHuman relations- all about relationships/satisfaction19. Consumer Product Industry with Research and Development Directordemocratic20. In a customer service call center which type of leadership would you expect?autocratic- task driven/service levels21. If you ask your boss what to do and hes bored and doesn’t care, this is what type of leadership?Laissez-faire (hands off approach)22. Video Clip- Dilbert Cartoon23. JK Rowling signs with your publishing house and says see you in a yearlaissez-faire24. Contigencysuggests that what is successful as a leadership style varies according to the situation and the people involved25. Video Clip- Remember the Titans26. Fiedler’s Contingency ModelStep 1: Determine leadership style: Least Preferred Co-worker (LPC)Task Motivated(low lpc score) ---+---Relationship motivated (high lpc score)Step 2: Match Style with Situation: “three contextual variables”Leader to Member Relationship: Good/PoorTask Structure- structure/unstructuredPosition Power- strong/wear27. Hersey-Blanchard Situational ApproachRelationship Behavior Low to High ^Task Behavior Low to High--28.29. Emotional Intelligence Approach30. Assembly line is what type of leadership style?Autocratic31. Main Goal of SimulationGroup and Individual Decision Making32. Most Important/ Least Important for SurvivalShaving Mirror , Sextant33. Individual Behavior- PerceptionThe process where people receive and interpret information from their environment34. David Berlo’s SMCR Communication Approach35. Perceptual DistortionsStereotypes-Halo- take attribute of someone and think they are amazing b/c of itNegative/Reverse Halo (ex. Amazing performance, dressed like a “slug)Selective- filtering all incoming information (coming into you)Projection- coming out of you (“Are you like me?”)36. Video Clip- 21 Changesonly notice what you are paying attention toselective learningMGMT Exam 3 Study Guide337. Video Clip- Dove CommercialManaged Perception- Ethical?38. Perception and Fault- Attribution Issuea. They are performing poorly  Fundamental Attribution Error “It’s not their fault” (Them)b. I am performing poorly  Self Serving Bias “it’s not my fault” (You)39. PersonalityIndividual differences in characteristic patterns of thinking feeling and behaving40. Two approaches to personalitytrait and type 41. The Big Five Personality TraitsExtraversion, agreeableness, conscientiousness, emotional stability, openness to experience42. Which personality approach reflects personal preferences?Myers-Briggs43. For MBTI designing games takes what conceptual approach?Intuitive44. Personality Type Preference Approachmeasures 4 dimensions with you falling clearly for one or the other45. Measure amount of a certain characteristic someone exhibits what personality theory category?Trait46. In learning about MBTI which is not true?Type differences are culturally based47. MBTI -all types are equally valuable-a persons type is a four letter combo-measures personality across four dimensions-blind spots exist for each type48. MBTI Components:1. Extravert- talk about things in person Introvert-prefers emails/time to think2. Sensing- facts, applied, present, practical iNtuition-concepts, theory, relation, hunches3. Thinking-logic Feeling-emotion4. Judging- formal structure planning approach Perceiving- informal, unstructured planning approach49. Locus of Controlextent to which one believes what happens is within ones control Internal- have control (take own responsibility) External- no control (not my fault)50. Authoritarianismthe degree to which a person defers to authority and accepts status differences (obey orders)51. Machiavellianismdegree to which someone is able to adjust behavior in response to external factors“High-Mach”- exploitive and unconcerned about others“Low-Mach”-allow others to exert power over them52. Self Monitoringthe degree to which someone is able to adjust behavior in response to external factors high in self monitoring-learners, comfortable with feedback, willing to changelow in self monitoring-predictable and act consistently53. StressTension (physical and mental) from heavy demands, constraints, and opportunities54. Stress works in 2 waysConstructive-positive influence on effort, creativity, and diligence in workDestructive-negative influence on ones performance55. Attitudepredisposition to act in a certain way (positive/negative) based on a DECIDED mental state56. Cognition ThinkingAffect FeelingBehavior Action57. IQ + TQ  EQ58. Video Clip: Dan Goleman and emotionsto be in the top profession-need personal abilities/interpersonal abilities (emotional intelligence-learned set of skills)59. READ JOB SATISFACTION60. Motivationaccounts for the level, direction, and persistence of effort expended at work61. P= f (A x M)performance = f(Ability x Motivation)62. A = f(A x (T + E)Ability = f(Aptitude x(Training +


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PSU MGMT 301 - Exam 3 Study Guide

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