EXAM 3 Kerry s research area is in work equity so when studying for the final it would be a safe bet that he is going to like those areas more and put more questions on the test about this beginning material than the groups or leadership sections MOTIVATION 1 What are the 5 needs in Maslow s hierarchy of needs Know what each need is be able to recognize what need is being satisfied in a given situation a Physiological need for food water air shelter procreational sex and clothing bottom of pyramid b Safety need for security stability and freedom from fear or threat health insurance c Social need for friendship affection acceptance and interaction with others office parties d Esteem need for personal feelings of achievement self esteem recognition and respect from peers rewards e Self Actualization a feeling of self fulfillment or the realization of one s potential maximum personal motivation the need for growth and development be all that you can be Can you move beyond self actualization no Money could satisfy all needs you move up and move on they no longer motivational 2 According to Maslow Hierarchy of Needs what motivates your behavior The lowest unsatisfied need in the hierarchy physiological if it is met then it is safety 3 What does Maslow believe about satisfied needs Lower needs would have to be satisfied before the next higher need could motivate behavior Once they are satisfied How many needs at a time can motivate you one at a time 4 If a need is frustrated what will the employee experience according to Maslow Can the employee still be motivated if his her needs are frustrated The state of stuckedness being stuck You can t go up or down The employee can no longer be motivated productivity etc will all suffer 5 What needs are typically unsatisfied in most organizations Why is this the case What would help satisfy these needs Esteem and self actualization because most jobs are specialized Enriched or craft would help satisfy these needs Good health insurance Safety Apple wine and cheese party Social Banquet recognize performance with award Esteem Money Can satisfy all of your needs self actualization at that one moment in time you are the best you can be 6 What need is the highest level of personal motivation How many people reach this level Is it ever fully satisfied or fulfilled Self actualization being all that you can be maximizing potential Very few do Never fully satisfied Reach it only temporarily 7 What is a peak experience Peak experience the best you can be at that moment in time in the zone Momentary 8 What does the research say about Maslow s hierarchy of needs We ve only been able to identify 2 or 3 needs instead of the five Not everybody climbs a hierarchy in the same progression assumes everyone has the same value system A satisfied need can still motivate Satisfaction does not reduce the drive for self actualization in fact once people have self actualization they want more Maslow has been wrong on a number of accounts 9 What is a cafeteria style benefits plan SKIP Pick and choose the benefits that you need health life insurance Pick out the ones that fits you opposite across the board benefits 10 How would you apply Maslow s theory of motivation if you were a manager Flexibility People are motivated by different needs so they will find different things rewarding Managers should motivate differently because everyone is at a different point on the hierarchy tailor the motivation to fit the individual People can move up or down in the hierarchy and different things can motivate them over time 11 What are the 3 needs in Alderfer s ERG theory that can motivate behavior E Existence R Relatedness G Growth Needs 12 How do the 3 needs in ERG theory match up to the 5 needs in Maslow s hierarchy of needs on exam a Existence similar to Maslow s physiological and safety needs b Relatedness similar to Maslow s social and self esteem needs c Growth Maslow s theory repackaged fancy to be more consistent with current research 13 What does Alderfer s ERG theory say about a satisfied need It can still motivate Motivate interesting Job enrichment job satisfaction Specialized job no job satisfaction similar to Maslow s self actualization need drive job enrichment 14 What is the frustration regression principle in ERG theory What does it say about need frustration main contribution of this theory on exam If a higher level need is frustrated you can regress down to a lower level need and still maintain motivation you are no longer stuck Employee has options and management has options Existence and relatedness are satisfied but growth is not give you more of the other two but not of growth 15 What does Herzberg say is the opposite of job satisfaction The opposite of job dissatisfaction Job Satisfaction No Job Satisfaction Job Dissatisfaction No Job Dissatisfaction What causes you to be satisfied and dissatisfied are completely different Job satisfaction motivation Job dissatisfaction de motivation reverse specialized jobs No job satisfaction and no job dissatisfaction these are neutral states hygienes 16 What is a motivator factor what is it related to in 2 factor theory be able to recognize what are motivators on the job Motivators are like what need in Maslow s hierarchy Motivators the work itself and how it makes you feel Esteem and self actualization in Maslow s hierarchy internal Related to job enrichment because motivators are present so you have an enriched job 17 What is a hygiene factor what is it related to in 2 factor theory be able to recognize what are hygienes on the job Hygienes are like what needs in Maslow s hierarchy Hygienes lead to job dissatisfaction everything is good no job dissatisfaction pay can t motivate you etc Equivalent to the 3 lower level needs in Maslow s hierarchy of needs physiological safety social It s outside of you external conditions company policy these cannot motivate Co workers supervisors great leader great company hygiene factor external Internal factors motivate you external factors de motivate you It ALL depends on how you feel motive E JS M NJS job satisfaction motivation internal B JDS H NJDS job dissatisfaction hygiene external factor pay benefits supervision coworkers leadership working G S Ex no job dissatisfaction Rich job that pays well no job dissatisfaction with job satisfaction Rich job that pays poorly could be job dis with satisfaction 18 What does Herzberg advocate as the only way to motivate employees i e make them