Study Guide for EXAM 1 Know what Taylorism is and what it refers to o Refers to Frederick Winslow Taylor who formulized the principles of scientific o He describes how productivity could be greatly improved by applying scientific management principles o Most famous for the time studies he did where he would use a stopwatch to time how long it took a worker to perform a task o He then developed the science of shoveling where he did time studies to determine how much weight a worker could shovel without tiring he then provided the workers with one optimal shovel for each material and the workers became 3 or 4 times more productive Know what a virtual organization is o A company in which employees work remotely most often across a country or across national borders o Companies that have this rely on computers and telecommunication Be able to identify the nine 9 dimensions of culture GLOBE Study o GLOBE STUDY Global Leadership and Organizational Behavior Studies There is a lack of global leadership and to address this gap a team of scholars proposed to create a and validate a theory of culture and leadership o Performance orientation how much should people be rewarded for improvement excellence High PO value competitiveness and materialism value what one does more than what one is Low PO value relationships value who one is more than what one does o Power distance How much unequal power should there be High PD expect obedience o Humane orientation How much should society encourage one for being altruistic High HO value and reward altruism o Future orientation future o Assertiveness How much should people delay gratification by planning saving for the High FO consider the long term like investing and planning Low FO are more opportunistic and less systematic How confrontational and dominant should individuals be in relationships High A competition is encouraged Low A harmony and less competition is emphasized o Institutional collectivism Study Guide for EXAM 1 How much should leaders encourage and reward loyalty to the social unit as opposed to individual pursuits and goals High IC emphasize group based rewards Low IC emphasize individual achievement and rewards o Uncertainty avoidance About removing ambiguity How much should people rely on social norms and rules to avoid any uncertainty and limit unpredictability High UA expect strict rules laws and policies to eliminate the unexpected How much effort should be put into minimizing gender discrimination and o Gender egalitarianism role inequalities High GE emphasize tolerance for ideas regardless of gender Low GE emphasize male dominance Be able to identify the key figures of traditional and contemporary management and management Henri Fayol 12 principles of management Frederick o Global ventures gone awry what they were known for o Traditional Taylor Taylorism Lower level managers implement the top managements strategies with obedience and loyalty Top management handle competitiveness management Lazlo Bock of Google Peter Drucker Tom Peters Lower level management is responsible for their own development and o Contemporary and Robert Waterman competitiveness Top management develop and ensure employability Know the steps in the ethical decision making process o Assess the Situation Consider the Stakeholders POV Consider all Possible Alternatives Pay attention to how it makes you feel Make a Decision Monitor Outcomes Know the difference between management and leadership o Leadership involves actions taken to mobilize others to want to struggle toward a common goal while the core of management is strategy defining and communicating the company s unique position and making tradeoffs o Leadership also includes an understanding of when where and how to use more formal sources of authority and power such as position or ownership o Leaders enact the mission and the vision and influence others toward the obtainment of organizational objectives o Involves social and informal sources of influence used to inspire others to take action utilizing knowledge of personalities values attitudes and emotions Study Guide for EXAM 1 Know the dimensions of the triple bottom line o Social Environmental Economic people planet profits o Consumers want companies that consider these factors What is personality o The relative stable feelings thoughts and behavioral patterns a person has o Also know the relationship between personality values and attitudes on organizational outcomes e g performance Know about organizational citizenship behaviors OCBs o The additional extras that add value but which are not part of your formal job description o OCB I behaviors that are aimed directly at specific o OCB O helping behaviors aimed at the system on an organizational level Know what traits consist of the Big 5 and what how each trait influences org performance OCEAN o Openness to experience o Conscientiousness o Extraversion o Agreeableness o Neuroticism o Self monitoring o Proactive Other than the Big 5 know other traits that we ve covered Study Guide for EXAM 1 o Self esteem o Self efficacy performance What are job attitudes and which ones are most important to organizational o Job Satisfaction the feelings people have toward their job o Organizational Commitment the emotional attachment people have towards the company they work for Why is perception visual self and social perception important for managers o Managers rely on their visual perception to form their opinions about people and objects around them Know the P O L C framework and the steps under each o Planning o Organizing Defining goals objectives Determining the resources needed in order to reach those goals Specifying job responsibilities Grouping jobs into work units Allocation of resources Attracting people to the organization Creating good work conditions Conflict resolution Directing motivating and communicating with employees individually o Leading and in groups o Controlling Monitoring performance of people and units Provision of feedback about progress Identification of performance problems and the actions to correct the problems What are the creativity tools we discussed o SCAMPER Substitute What other ingredients materials times or places can be used to create value create new arrangements Combine How can products services or other elements be combined to Adapt How can goods or services be altered to meet new needs Modify How can products be magnified minimized or otherwise given Put to other