1 21 15 Lecture 3 Emotions v Affect Emotion and Creativity Emotional Intelligence Components of EI Attitudes and Emotions Affect generalized emotional state positive or negative Emotion specific emotion anger happiness frustration etc o Some emotions are more positive than others and require more energy Positive affect increases creativity increases cognitive flexibility Some evidence that negative emotions specifically depression can increase creativity Ability to identify assess and control the emotions of oneself of others and of groups Self Awareness recognize your values emotions drive and impact on others Self Regulation controlling redirecting emotions Social Skill Empathy considering other people s feelings when making decisions Motivation achieve for sake of achieving Managing Stress Reduce stressors Improve resilience supportive relationships Create life balance Social support Self care Emotions and Decision Making Anger leads to higher risk decisions Fear leads to lower risk decisions Happiness lower risk decisions in general Appropriate Expression of Emotion Getting angry can be effective if used right sparingly and fairly Timing don t bring up old actions problems Context appropriate context needed Extent can express emotion without going all in on that emotion Emotional Labor Many kinds of situations where you have to suppress emotions or express emotions you do not feel Suppressing emotions has negative side effects Anywhere you have face to face contact you have emotional labor 2 ways to deal with emotional labor o Deep acting trying to change your own emotions and empathize with the client customer o Surface acting pretending to have emotions Negative side effects o Physical and psychological taxing Emotional Contagion Emotions are contagious Charismatic leadership Negative emotions can create a toxic environment Can use contagion in your favor