Study Guide Outline MGB 301 Dominick Muto Quiz 1 Ch 1 2 3 4 5 Organizational behavior Challenges in the workforce Attitudes emotions ethics Personality perception attribution Motivation Organizational Behavior the study of people at work the study of individual behavior and group dynamics in organizations Successful companies understanding people whether it be customers and or employees Two factors that influence behavior o Personal Factors personality feelings abilities etc o Situational Factors events environment etc interact to predict behavior External Perspectives understand behavior in terms of external events environmental forces and behavioral consequences explain behavior by examining surrounding external events and environmental forces Internal Perspectives ex resume understand behavior in terms of thoughts feelings past experiences and needs explain behavior by examining individuals history or personal value system Identify Four steps for responding positively in times of change 1 Maintain positive attitude 2 Ask Questions 3 Listen actively 4 Be committed to success Open System Theory Important System Components of an Organization Internal Organizational Boundary o Task o People o Structure Mission purpose or goal for existing Human resources of the organization Work design at the micro level Departmental division and the overall organization design at macro level how you divide into division macro micro levels used to transform inputs to outputs Tools in improve productivity tools knowledge and techniques o Technology External o Task Environment competitors unions regulatory agencies etc Inputs Material capital human Outputs Products Services Open Organizations are open to and influenced by their environments external influences are accepted System Movement in one part leads to predictable movement in another change one part of company change boss or worker other things will change Study Guide Outline MGB 301 Dominick Muto Organizational Behavior the study of people at work the study of individual behavior and group dynamics in organizations CONTINUED Formal Organization overt open the official legitimate and most visible part of the system ex CEO Captain o Goals Objectives Policies Procedures o Job description Financial resources o Authority structure Communication channels o Products Services Informal Organization covert hidden the unofficial and less visible part of the system ex relationships between people and how they interact if a boss resigns who is knowledgeable and who coworkers like that then causes other workers to resign o Beliefs Assumptions Perceptions o Attitudes Values o Feelings fear joy anger trust and hope o Group Norms o Informal Leaders o Networking connections Quality enhancing quality can give organizations in viable industries a competitive edge in international competition Quality is a customer oriented philosophy of management with important implications for virtually all aspects of organizational behavior a rubric for products and services of high status a customer oriented philosophy of management with implications for all aspects of organizational behavior mission or purpose of company a cultural value embedded in successful organizations that change creates for organizational behavior Opportunities o Global Competition can increase responsiveness to clients and stakeholders ex exchange rate o Economic Competition can increase the need for productivity and added value by employees ex being in a recession and the impact on loans o Cost Cutting and restructuring can create uncertainty and instability for employees Ex firing workers to save money o Increasing globalization or organizations operating territory o Increasing diversity or organizational workforce o Continuing technological innovation in order to perform skill enhancement o Continuing demand for higher levels or moral and ethical behavior at work Study Guide Outline MGB 301 Dominick Muto Quality continued Six Sigma is a philosophy for company wide quality improvement is a program that is characterized by its customer driven approach its emphasis on using quantitative data to make decisions and priority on saving money Total Quality Management TQM the total dedication to continuous improvement and to customers so that customer needs are met and to exceed their expectations vs Six Sigma Executive ownership Business strategy execution system Truly cross functional Focus training with verifiable ROI Business results oriented Total Quality Management TQM Self directed work teams Quality initiative Largely within a single function No mass training in statistics and quality ROI Quality oriented Opportunities o Increase globalization of organization operating territory o Increasing diversity of organizational workforce o Continuing technological innovation o Higher level of moral and ethical behavior at work o Need to understand human and cultural differences industrial restructuring increase amount and information availability need to attract and retain the best employees Study Guide Outline MGB 301 Dominick Muto Challenge for Managers Globalization practices are borderless and adapted what companies strive for International business original company defines practices business in only a couple other countries Multinational national pressures are priority Transnational global pressures are priority the world matters Globalization Its critically important to take into account cultural norms when conducting business overseas Four things a company s can do to 1 Globalize operations 2 Take advantage of human capital skills knowledge in a diverse workplace 3 4 Ensure ethical behavior Increase Technology competitive remain What describes the following culture dimensions Diversity Individualism Loose social framework Self family priority Equal value standards Leadership is ideal Instrumental involvement High Power Distance Emphasis on inequality in power distribution Values independence for some but dependent for most people hold onto an value power Collectivism Tight knit social framework Large social groups are priority Moral involvement Membership is ideal Apply different value standards to different groups Low Power Distance Minimize inequality in power distribution Increase harmony and interdependence between levels people view each other as equals Study Guide Outline MGB 301 Dominick Muto High Uncertainty Avoidance Low Uncertainty Avoidance Threatened by uncertain situations accepting