This study source was downloaded by 100000841237259 from CourseHero com on 05 09 2022 13 09 24 GMT 05 00 https www coursehero com file 14307878 CMN 230 Exam 3 Review CMN 230 Final ExamLecture Material Definition of Compliance Seeking BehaviorsoActions that try to induce a person to perform a behavior that he or she otherwise may not perform 5 Mental Shortcuts that Trigger Compliance heuristics oReciprocity Heuristic Do something with the hope that other person will reciprocate You did this for me I ll do this for you oSocial Proof Heuristic Behaviors are correct if others perform them If everyone is doing something it must be good okayoLiking Heuristic If people are friendly we should do stuff for themoAuthority Heuristic We should obey those in power Less likely to honk at luxury car than normal oneoScarcity Heuristic If something s limited in resources it must be great This is the last one have to have it Urgency HypothesisoWhen time is short people will shift from using more socially appropriate messages to more efficient messages 3 Guidelines for Seeking Compliance EffectivelyoTailor your strategy to the unique characteristics of your partneroDisplay your credibility competence trustworthiness and likeabilityoWhen faced with resistance try a new strategy Definition of Social SupportoAid from significant others that is intended to meet the emotional or material needs of the individual 3 Types of Social SupportoInformational Advice help person understand and define what s going onoInstrumental Something tangibleoEmotional I m here for you Main Effects HypothesisoEven when stress is not present social support leads to positive outcomes Buffering HypothesisoStress Social Support Positive Outcomes Matching HypothesisoThe most effective support directly matches the needs of the distressed person Definition of Jealousy This study source was downloaded by 100000841237259 from CourseHero com on 05 09 2022 13 09 24 GMT 05 00 https www coursehero com file 14307878 CMN 230 Exam 3 Review oOccurs in response to a real or imagined threat to a valued relationshipoAnger fear sadness Sex Differences in JealousyoMen Physical infidelityoWomen Emotional infidelity 4 Reasons Why People CheatoRelationship dissatisfactionoBoredom need for excitementoSexual incompatibility Needs aren t being fulfilledoSeeking revenge 3 Types of Relational ViolenceoPhysicaloEmotional Name calling belittlingoSexual Anything sexual in nature 3 Strategies for Dealing with Relational ViolenceoLet go of the belief that you can change your partner Can t change your partner s need for power and controloIdentify your resources What do you have that can allow you to safely get outoPlan for your safety 4 Horsemen of the Apocalypse oCriticism Attacking the other person s character or personalityoContempt Psychological attack of who the individual thinks they areoDefensiveness Seeing yourself as the victim and using that to ward off attacksoStonewalling Withdrawing from the relationship avoiding conflict silent treatment ghosting 4 Types of Partner Violence DynamicsoIntimate Terrorism One person hurting the other personoViolent Resistance Defensive strategy against abusive partneroSituational Couple Violence Neither partner is using control but both are violentoMutual Violent Control Both partners are violent and controlling This study source was downloaded by 100000841237259 from CourseHero com on 05 09 2022 13 09 24 GMT 05 00 https www coursehero com file 14307878 CMN 230 Exam 3 Review Sternberg s Triangle Theory of Love and Friendships Romantic Relationships and Friends with Benefits RelationshipsoSex but no relationship not one night stands Occurs between friendswho engage in sexual activity but do not define their relationships as romantic oLiking Intimacy aloneoCompanionate Love intimacy commitment oEmpty Love commitment aloneoFatuous Love passion commitmentoInfatuation passion aloneoRomantic Love intimacy passionoConsummate Love intimacy passion commitment 5 Negotiations for a Successful Friends with Benefits RelationshipoDefining the relationshipoThe futureoChanges in feelingsoThird party concerns How will this impact the greater social network oExclusivity 6 Communication Behaviors That are Signs of Relationship ProblemsoFewer references to the futureoMore conflictoLess self disclosureoLess relationship maintenanceoMore physical distanceoLess eye contact 4 Phases of Deciding to End a RelationshipoIntrapsychic Decision Phase Stuff that happens inside your head talking to self weighing costs and benefitsoDyadic Decision Phase Talking to partneroSocial Decision Phase Talking to social network or othersoGrave Dressing Decision Phase The relationship is over 4 Quadrants of Strategies for Relationship TerminationoUnilateral Indirect Avoidance cost escalationoUnilateral Direct Positivity threatsoBilateral Indirect Fade awayoBilateral Direct Blame negotiation 3 Strategies for Post Dissolution RecoveryoExpress your emotionsoFigure out what happenedoRealize don t idealize 3 Dimensions of Workplace RelationshipsoStatus Being able to communication up and down This study source was downloaded by 100000841237259 from CourseHero com on 05 09 2022 13 09 24 GMT 05 00 https www coursehero com file 14307878 CMN 230 Exam 3 Review oChoice Making the best of who you work withoIntimacy Terms of appropriateness for the workplace 5 Functions of Workplace FriendshipsoInformational exchangeoImproved performanceoSocial supportoNewcomer AssimilationoRetention 3 Dimensions of Organizational ClimateoDetachment vs Involvement How much are people in each other s business working together involvedoAuthority vs Equality Military is very top down as opposed to a more open no idea is a bad idea environmentoStrategy vs Spontaneity 3 Strategies for Communication Effectively in the WorkplaceoSelf disclose selectivelyoBe positiveoBe a mentor and a prot g 3 Challenges of Interpersonal Communication with TechnologyoLittle accountabilityoFlamingoLack of privacy 3 Opportunities of Interpersonal Communication with TechnologyoExpanding social networksoInstant accessibilityoGateway to information 3 Skills for Effective Interpersonal Communication with TechnologyoWrite literallyoTake a deep breathoListen beyond words 4 Ingredients for Becoming an Effective CommunicatoroKnowledgeoExperiencesoMotivation oAttitudes 4 Standards for Assessing Interpersonal Communication CompetenceoAdaptabilityoEffectivenessoAppropriateness Not standing right next to someone in an empty