Management Exam 1 Book Multiple Choice Chapter 1 1 If a sales department supervisor is held accountable by a middle manager for the department s performance on whom is the department supervisor dependent in making this performance possible a board of directors b top management c customers or clients d department sales persons 2 The management function of is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets a planning b agenda setting c controlling d delegating 3 The process of building and maintaining good working relationships with others who may someday help a manager implement his or her work agendas is called a governance b networking c emotional intelligence d entrepreneurship 4 According to Robert Katz skills are more likely to be emphasized by top managers than by first line managers a human b conceptual c informational d technical 5 An effective manager is someone who helps others to achieve high levels of both and a pay satisfaction b performance satisfaction c performance pay d pay quality work life 6 is the active oversight by boards of directions of top management decisions in such areas as corporate strategy and financial reporting a value chain analysis b productivity c outsourcing d corporate governance 7 When a manager denies promotion to a qualified worker simply because of personally disliking her because she is Hispanic this is an example of a discrimination b workforce diversity c self management d a free agent economy 8 A company buys cloth in one country has designs made in another country has the garments sewn in another country and sells the finished product in yet other countries This firm is actively engaging in the practice of a job migration b performance effectiveness c value creation d global sourcing 9 The intellectual capital equation states Intellectual Capital X Commitment a diversity b confidence c competency d communication 10 If the direction in managerial work today is away from command and control what is it toward a coaching and facilitating b telling and selling c pushing and pulling d carrot and stick 11 The manager s role in the upside down pyramid view of organizations is best described as providing so that operating workers can directly serve a direction top management b leadership organizational goals c support customers d agendas networking 12 When a team leader clarifies desired work targets and deadlines for a work team he or she is fulfilling the management function of a planning b delegating c controlling d supervising 13 The research of Mintzberg and others concludes that most managers a work at a leisurely pace b have blocks of private time for planning c always live with the pressures of performance responsibility d have the advantages of short workweeks 14 Emotional intelligence helps us to manage ourselves and our relationships effectively Someone that is high in emotional intelligence will have the capacity to an ability to think before acting and to control potentially disruptive emotions and actions a set agendas b show motivation c self regulate d act as a leader 15 Which of the following is a responsibility that is most associated with the work of a CEO or chief executive officer of a large company a linking the company with the external environment b reviewing annual pay raises for all employees c monitoring short term performance by task forces and committees d conducting hiring interviews for new college graduates Chapter 2 1 A management consultant who advises managers to carefully study jobs train workers to do them with efficient motions and tie pay to job performance is using ideas from a scientific management b contingency thinking c Henri Fayol d theory Y 2 The Hawthorne studies were important in management history because they raised awareness about the influence of on productivity a organization structures b human factors c physical work conditions d pay and rewards 3 If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible he would say these assumptions a violated scientific management ideas b focused too much on needs c would create a negative self fulfilling prophecy d showed contingency thinking 4 If your local bank or credit union is a complex system then the loan processing department of the bank would be considered a a subsystem b closed system c learning organization d bureaucracy 5 When a manager puts Kwabena in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs he is displaying a systems thinking b theory X c contingency thinking d administrative principles 6 Which of the following is one of the characteristics of Weber s ideal bureaucracy a few rules and procedures b impersonality c promotion by privilege not by merit d ambiguous hierarchy of authority 7 Which principle states that a person should only receive orders from one boss in an organization a scalar b contingency c Hawthorne d unity of command 8 One of the conclusions from the Hawthorne studies was that a motion studies could improve performance b groups can sometimes restrict the productivity of their members c people respond well to monetary incentives d supervisors should avoid close relations with their subordinates 9 If an organization was performing poorly what would Henri Fayol most likely advise as a way to improve things a teach managers to better plan organize lead and control b give workers better technology c promote only the best workers to management d find ways to improve total quality management 10 When a worker has a family makes car payments and is active in local organizations how might Argyris explain her poor work performance a she isn t treated as an adult at work b managers are using theory y assumptions c organizational subsystems are inefficient d she doesn t have the right work skills 11 management assumes people are complex with widely varying needs a classical b neoclassical c behavioral d modern 12 Conflict between the mature adult personality and a rigid organization was a major concern of a Argyris b Follett c Gantt d Fuller 13 The highest level in Maslow s hierarchy is a safety b esteem c self actualization d physiological 14 If an organization is considered an open system work activities that turn resources into outputs are part of the process a input b transformation c output d feedback 15 When managers
View Full Document
Unlocking...