Management Final Exam Study Guide Chapter 9 Culture Innovation Change Managers Must big three things o Develop Culture Encourage Innovation Manage Change All videos important o Zapos Video on Culture o Disney Tradition o Dreamworks on Culture o Wegmens o Instagram Culture Definitions 3 definitions plus sub culture o Culture system of shared beliefs values guiding behavior internal o Culture set of signals of what is consider appropriate or inappropriate external o Culture is Personal Organization Corporate o Culture Thinking and Acting Personal to Global and Corporate o 4 elements of Corporations Culture Shape Attitudes Reinforce Beliefs Direct Behavior Set Expectations o Sub cultures different cultures within a culture Example Marketing Could be political affiliation like Republican and Democrat o When thinking about culture 4 elements above are the important things Observed and core culture above under waterline o Titantic Video o Iceburg Levels of Culture with Edgar Schein s Visible dress office symbols signals Invisible expected or written values Ex HP Way code of conduct Mission Statement Assumptions underlying unstated deep beliefs o Know definition differences of Observational and Core Culture Observational culture what you see in people s behaviors and hear in their conversations Core Culture values or beliefs about right ways to behave Stories rites symbols hero s o Basics of Observational Culture o Stories tales about events conveying core values Easily remembered and passed on Instills deeper cultural understanding Ex Wegman s Video built on good employer treatment great customer service o Heroes people past and present who display core values Shared knowledge of hero stories Establish or represent core values Ex Mallard and Founding Family of Thon Sam Walton Richard Parson Walt Disney Meg Whitman etc Comes from every level of an organization o Symbols language and other symbols conveying core values Common understanding of culture Easy to recognize you and others Ex Tony the Tiger and Nittany Lion Harland Sandlers founder of Kentucky Fried Chicken Dave Thomas founder of Wendys o Rites and Rituals celebration of heroes and events displaying core values Creates connection people and organization Builds morale and engagement Shared hands on experiences Ex Dreamworks Culture Innovation 3 1 definitions applications know well and all illustrations o Innovation taking a new idea and putting into practice o Process Innovation result in a better way of doing things Six Sigma Process Improvement Lean principles reduction of waste o Product Innovation result in new or improved goods or services o Business Model Innovation result in ways for firms to make money Ex Ipad and Kindle Ex Instagram o Sustainability Innovation reduces global footprint of an organization or its products Example Toyota Commercialization know examples o Definition the process of turning new ideas into salable applications o Examples 3M and Post It Notes o Ton Szakey and TerraCycle recycles energy with garbage Structure supporting innovation o Strategy includes innovation o Structure supports innovation o Culture value innovation ex Terracycle o Staffing for creativity innovation o Management supports innovation Change defined and 2 types o Change to make the form nature content future course etc of something different from what it is or from what it would be if left alone o Two types Transformational results in a major and comprehensive redirection of the organization IBM strategy cost culture Hostess with Twinkies Incremental bends and adjusts existing ways to improve performance o Moneyball Trailer o Basis of change Alysa Cuber Roth s Model on Dealing with grief Way to think about how people are impacted by change anger bargaining denial depression acceptance and moving on corporately Dealing with Death Disease Divorce Approaches drivers vs status quo Leadership and Change o Change Drivers Confident of Ability Willing to Take Risks Seize Opportunities Expect Surprise Make Things Happen o Status Quo Holders Threatened by Change Bothered by Uncertainty Prefer Predictability Support Status Quo Wait for Things to Happen Change process Kurt Lewin s Model o Unfreeze create a need for change o Change implement and manage the process of change o Refreezing stabilize the change and scan for future o IBM and Hostess burning platform a driver for change because massive difficulties going on business going down o Change great threat or opportunity Transformational Incremental Pages 222 223 force rational shared o Force coercion Strategy pursues change through formal authority and or the use of rewards or punishments and formal authority o Rational Persuasion Strategy pursues change through empirical data argument and rational argument persuasion o Shared Power Strategy pursues change by participation in assessing change needs personal values goals and commitments o Other ways people approach change Why People Resist Change o Fear of the unknown disrupted habits loss of confidence loss of control poor timing number one reason work overload loss of face Chapter 14 Teams and Teamwork Definitions of team and synergy o Team collections of people who regularly routinely interact to pursue common goals Olympic Moms Nascar Pit Crew Video o Synergy when the whole is greater than the sum of the individual parts hope what happens with team Benefits and Common Problems Teams social loaf o One question from each slide o Social Loafing someone who is a problem creator or free rider on the team Managers and 4 ways to interact with a team o Supervisor Directs o Facilitator Coordinates o Participant Works o Coach Assists Committee v Task Team o Committee designated to work on a special task on a continuing basis for a o Task convened for a specific purpose and disbands after completing its specific purpose task temproary Cross Functional and Virtual Teams o Cross Functional operates with members who come from different functional units of an organization GE video o Virtual Team members work together and solve problems through computer based interactions rather than face to face GE CISCO Telepresence video Advantage designing saves travel cost Inputs Throughputs Outputs Bld Blocks o Three Components of Building Blocks Inputs everything that goes into selecting team Members ability value personalities diversity Nature of Task clarity complexity Organization setting resources technology structure rewards information Team Size number
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