Management Chapter 1 Book Notes Accountability The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility Board of Directors The CEO or president of an organization reports to a higher level boss Members are elected by stockholders to represent their ownership interests Effective Manager Someone who successfully help others achieve both high performance and satisfaction in their work First Line Manager Someone who is formally in charge of a small work group composed of nonmanagerial workers Governance The oversight of top management by an organization s board of directors or board of trustees The board of directors supposed to make sure that the organization is always being run right Manager A person who directly supervises supports and helps activate work efforts to achieve the performance goals of individuals teams or even an organization as a whole Middle Manager A person in charge of relatively large departments or divisions consisting of several smaller work units or teams Quality of Work Life QQL The overall quality of human experiences in the workplace Top Managers Part of a senior management team that is responsible for the performance of an organization as a whole or for one of its larger parts Must be able identify trends and developments in the external environment recognize potential problems and opportunities set strategy and lead the organization to success Upside Down Pyramids Puts customers at the top of the organization being served by workers who are supported by managers below them Agenda Setting Managers identify important action priorities Conceptual Skill The ability to think critically and analytically to solve complex problems Controlling The process of measuring work performance comparing results to objectives and taking corrective action as needed to ensure desired results Emotional Intelligence The ability to manage ourselves and our relationship effectively Managers have good human skills Human Skill The ability to work well with others and is a foundation for managerial success Leading The process of arousing people s enthusiasm to work hard and inspire their efforts to fulfill plans and accomplish objectives Lifelong Learning The process of continuously learning from our daily experiences and opportunities Management Process Planning organizing leading and controlling The use of resources to accomplish performance goals Networking Managers build and maintain positive relationships with other people ideally those whose help might be useful someday Organizing The process of assigning tasks allocating resources and coordinating the activities of individuals and groups Planning The process of setting performance objectives and determining what actions should be taken to accomplish them Social Capital The capacity to attract support and help from others in order to get things done Technical Skill The ability to use a special proficiency or expertise to perform particular tasks Corporate Governance Oversight of a company s management by a board of directors Active oversight of management decision corporate decisions and financial reporting Discrimination When people in organizations treat minority members unfairly and deny them full membership benefits Actively denies women and minorities the full benefits of organizational membership Ethics A code of moral principles that sets standards of conduct for what is good and right as opposed to bad or wrong Free Agent Economy People change jobs more often many work on independent contracts with a shifting mix of employers Glass Ceiling Effect Invisible barrier or ceiling prevents member of diverse populations from advancing to high levels of responsibility in organizations Global Sourcing Hiring workers and contracting for supplies and services in other countries Globalization Worldwide interdependence of resource flows product markets and business competition Intellectual Capital What you can offer an employer in terms of brainpower skills and capabilities Collective brainpower or shared knowledge of a workforce Intellectual Capital Competency x Commitment Job Migration The sifting of jobs from one country to another Knowledge Workers People who use their minds and intellects not just physical capabilities are critical assets Prejudice The holding of any negative irrational attitudes regarding people who are different from us Women and minorities Self Management The ability to understand oneself exercise initiative accepts responsibility and learns from experience Access yourself and actively managing your personal development Shamrock Organization Operates with a core group of full time long term workers supported by others who work on contracts and part time Full time core workers Independent contractors Part time temporaries Workforce Diversity Describes differences among workers in gender race age ethnicity
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