Slide 1Slide 2Slide 3Slide 4Slide 5Slide 6Slide 7Slide 8Slide 9Slide 10Slide 11Slide 12Slide 13Slide 14Slide 15Slide 16VARYING LEVELS OF UNCERTAINTY AND CONTROLIN OPERATIONS: Figure 1.8 on textbook page 17More control Less controlLess uncertainty More uncertaintyProduction And Service ManagementProject ManagementEvent ManagementIncident ManagementProductivity in Agriculture: High Tunnel Operation in Use to Grow StrawberriesDesign Specifications for a Tennis Ball (as reported by Wikipedia):Weight: 56.0 g- 59.4 gDiameter: 65.41-68.58 mm Color: White or optic yellowBounciness: a drop from 100 inches onto concrete produces a bounce of 53-58 inches. (Test must be at sea-level, 68 degrees F and 60% humidity).Your product must meet these specifications to be judged as acceptable quality by the USTA.Design Specifications for Canned Pumpkin (as reported by the publisher of “365 of the Stupidest Things Ever Said”):Empty a container (can) onto a dry, flat surface.The contents of the can must create a ‘high mound formation’.At the end of two minutes, the highest point on the mound must be no less than 60% the height of the container.Your product must meet these specifications to be judged as acceptable quality by the US Department of Defense, as per DoD Procurement Specifications for Canned Pumpkin, paragraph 52.2747.Statistical Process ControlTotal Quality Management (TQM)LeanLean Six SigmaToyota Production System (TPS)Six Sigma Just in Time (JIT)1920sPresent DayQuality of ConformanceQuality of DesignContinuous Improvementinvolve everyone, including the customerdrive out waste in all formsrigorously train and deploy in-house quality expertstrain in-house experts to increase efficiencytotal quality management (TQM)Simultaneous andcontinuous pursuit ofimprovement in boththe quality of design and conformance through the involvement of the entire organization.Investigating Quality:Quality CirclesVein-related problemDelayed return of bloodworkDelayed patient consent to treatmentDelayed family consent to treatmentDelayed assessment, ER volumeCT scanner busyCT scan inconclusiveConsultant neurologist unavailableAdditional bloodwork requiredInvestigating Quality:Causes of Delay in Drug Treatment in an Emergency Room (ER)Vein-related problemDelayed return of bloodworkDelayed patient consent to treatmentDelayed family consent to treatmentDelayed assessment, ER volumeCT scanner busyCT scan inconclusiveConsultant neurologist unavailableAdditional bloodwork requiredInvestigating Quality:Causes of Delay in Drug Treatment in ER010 15 20253035405Frequency of Causes of Delay in Drug Treatment in ERVein-related problemDelayed return of bloodworkDelayed patient consent to treatmentDelayed family consent to treatmentDelayed assessment, ER volumeCT scanner busyCT scan inconclusiveConsultant neurologist unavailableAdditional bloodwork required0 5 101520 25303540Note: 77% of all delays are concentrated here 36%29%12%8%6%4%2%2%1%Product Developmentcradle-to-gatePlanning sustainabilityfrom the procurement of raw materials through the production of the product.Product Developmentcradle-to-gravePlanning sustainability from the procurement of raw materials through the finaldisposal of the product.Product Developmentcradle-to-cradlePlanning sustainabilityas a perpetual cycle oftransformation, in which the disposal of one product provides the materials for