CMN 230 Introduction to Interpersonal Communication Exam Three Review Sheet The final exam will be held on Wednesday December 14 from 7 00pm 8 15pm in our lecture classroom Be sure to bring several No 2 pencils and erasers and bring your CAMPUS ID for identification purposes required This review sheet lists some of the specific topics from which exam questions may be drawn As a reminder this exam is not comprehensive The exam will include 50 multiple choice questions from material covered in lecture and in the assigned readings between Wednesday November 2 and Wednesday December 7 Lecture Material Giving Support o Define supportive communication person centeredness o What are the two ways of describing how social support influences health Main Effects Hypothesis In everyday life we receive social support from people and it has a direct effect on our health Buffering Hypothesis Social Support can buffer the effects of stress on your health o What are the 3 aspects of emotional support What is person centeredness Be able to recognize an example of low moderate and high person centeredness o What are the 3 guidelines for supportive communication Advice o Define advice efficacy feasibility absence of limitations o What are the order of the 3 steps for giving good support o What are the 4 aspects of advice What are 2 ways in which advice needs to be contextually appropriate What are the 4 ways in which advisor characteristics matter What are the 3 aspects of advice content What are the 2 types of facework Be able to recognize good and bad examples of each type Be able to identify an example of each advice aspect Seeking compliance o Define Compliance seeking heuristic norm of reciprocity pre giving Heuristic enabling a person to discover learn something for themselves o What are the 5 mental shortcuts that trigger compliance RSLAS 1 Reciprocation heuristic a People reciprocate the consequences of others behavior Be able to recognize examples of each o What are the two aspects we must balance when seeking compliance o What is the urgency hypothesis Difficult Conversations o Define difficult conversations o What are the 4 steps to giving unsolicited feedback What should you not do during the third step keep it simple and straightforward When should you do the fourth step What are the three components of the fourth step EAF Be able to recognize an example of each of the steps o What are the 4 steps of refusing a request Be able to recognize an example Destructive Communication o Define jealousy o What are the 3 types of jealousy TPO What are the 4 explanations of sex differences in jealousy from the reading o What are the two types of infidelity What way of revealing infidelity is most likely to lead to forgiveness o Violence What are the 3 types of relational violence 3 ways to deal with relational violence What are the 2 things to remember when dealing with a friend s disclosure of relationship violence Unwanted Repetitive Patterns URPs o Define Unwanted Repetitive Patterns URPs o Dysfunctional Relationships What are the 3 aspects of dysfunctional relationships What are the two ways punctuation shifts blame o Unwanted Repetitive Patterns URPs 4 reasons why URPs happen 4 horsemen of the apocalypse 5 ways to break URPs Ending Relationships o Define Proxemics Haptics Unilateral Bilateral o What are the 3 ways we communicate de escalation What are examples of each o What are the 4 stages of deciding to end a relationship How you do know when you are in each stage o What are the 7 strategies for relationship termination For each strategy know if it is direct or indirect and unilateral or bilateral Which two strategies are best to accomplish instrumental identity and relational goals o What are the 3 strategies for Post Dissolution Recovery Examples of Interpersonal Research Dr Guntzviller s Research o Define Language brokering o What kinds of interaction goals might children pursue related to face during language brokering What kind of interaction goals might mothers pursue related to face during language brokering o How do these interaction goals impact mother child relational satisfaction o Does a child trying to protect the mother s face always have a positive impact on their relationship o Are mothers and children good at determining each other s goals o Why should researchers consider both party s goal perceptions to understand relational outcomes o According to Advice Response Theory and Dr G s research how does advice facework and content connect to the advice recipient s emotional coping and decision whether to take the advice o Which aspect of advice facework and content more strong influences each outcome emotional coping and intention to implement the advice Successful Interpersonal Communication o 3 aspects that influence what makes effective communication Is there one definition of effective communication Why not o 4 ingredients for becoming an effective communicator o 4 standards for assessing interpersonal communication competence o How can the material covered in this course be useful to you on job interviews and your r sum Discussion Section Material Two step process for break up conversations Variables to be aware of for break up conversations from the handout in discussion on humane vs less humane break up strategies Textbook Material Chapters 9 10 11 12 What are the 15 persuasive strategies used to get cooperation Apart from jealousy of a new intimate person what are the other two reasons a relationship may pass away What are the 5 reasons a relationship may experience sudden death