OPMT 303 1st Edition Lecture 9 Previous Chapter Outline 1 Inventory management 2 Two groups of inventories 3 Assumptions 4 Comparison of Q and P systems 5 ABC Classification Chapter Outline 1 Management of quality 2 Key Contributors to Quality Management 3 TQM I II Management of quality a Quality i The ability of a product or service to consistently meet or exceed customer expectations b Four categories of quality costs i Appraisal cost incurred to measure quality assess customer satisfaction and insect and test products ii Prevention costs associated with preventing defects before they happen 1 Costs of process design product design employee training and vendor programs iii Internal failure costs results from yield losses and the need to rework products or services because of defective workmanship 1 Defective units are caught before being shipped to customers iv External include those of warranty repairs loss of market share and lawsuits arising from injury or property damage from use of the product or service Key contributors to Quality management These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute III a Shewhart i Control charts b Deming i Special and common causes of variation c Juran i Quality in fitness for use quality trilogy planning control and improvement d Feignbaum i Quality in a total field the customer defines quality e Crosby i Quality is free zero defects f Ishikawa i Cause and effect diagrams quality circles g Taguchi i Loss function TQM a Customer needs and design of product and design of process benchmarking b Kaizen continuous improvement c Employee empowerment quality at the source and team approach quality circles d Fact based management and knowledge of statistical tools i Flow charts histograms pareto charts x bar p charts Suppliers involvement
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