OPMT 303 – Final Exam Study GuideCumulative MaterialIntroductory MaterialsChapter 1 – Production and Operations ManagementChapter 4 – Product and Service DesignChapter 5 – Capacity PlanningChapter 6 – Process Selection and Facilities LayoutChapter 15 – Supply Chain ManagementChapter 9 Introduction to QualityTotal Quality Management and Quality ToolsChapter 13 – Inventory ManagementChapter 11 – Aggregate Planning & Master SchedulingChapter 12 – MRP and ERPChapter 16 – SchedulingCharacteristics of Waiting LinesQueuing models as related to capacity decisions.Queuing model notation (M/M/1, M/M/S, etc.)M/M/1 model ComputationsOPMT 303 – Final Exam Study GuideHow to prepare for your final examination:Formulas and tabled values will be provided in the last question(s) of the exam.The outline below highlights the primary materials that will be covered on your final examination. It represents a balanced view of the topics we covered over the course of the semester. The examination consists of both conceptual and computational materials. To be well-prepared for the final will require that you have read each of the chapters listed below. You can focus your reading, however, by focusing on the topical areas listed below. You will also benefit by spending time reviewing the PowerPoint slides used in class. Lectures focused on the materials considered to be most critical from the text’s chapters. Note, also, that I included additional materials in the PowerPoint slides that were not provided in the text. Do not ignore these. You will also find that practicingwith the discussion and review questions suggested in the syllabus will aid in making sure you understand the conceptual materials from the chapters. Further, do not neglect the Taking Stock questions from the chapters covered on the exam.The problems we worked in class (also indicated in the PowerPoint presentations) are very similar to those you will need to be able to work on the exam. Make sure you can complete these problems. Do not simplylook at these problems and conclude you can solve them simply because you can follow the steps we employed in class. Instead, solve the problems using a blank sheet approach. Do not look at your notes or any other aids when practicing. Further, you should work any additional problems in the text related to the problem materials. While these problems will not map perfectly with those on the exam, practicing with them will improve your understanding of the material.OPMT 303Exam III Study Guide1Cumulative MaterialIntroductory MaterialsChapter 1 – Production and Operations Management- Definition of Operations Management- Model of production systems: inputs, transformation, outputso Feedback and Control- Differences between manufactured goods and service goods.- The Scope of Operations Managemento Responsibilities of the Operations Manager- Decision making in Operations Managemento Models, Analysis of Trade-offs, and Systems Approach, e.g.- Ethics- Historical Evolution of Operations Managemento Remember names, dates, and contributions- TrendsChapter 2 – Productivity, Competitiveness, and Strategy- Competitiveness- Competitive priorities: cost, quality, time, flexibility.- Strategy Overviewo Distinctive competencies- Operations Strategyo Strategy Formulation Order Winners Order Qualifiers- Productivityo What is it?o Why do we care about productivity?o Factors affecting productivityo Improving productivity-Productivity (computational problems)o Total productivity, Multi-factor productivity, Partial measure productivityChapter 4 – Product and Service Design- Introduction- Objectives of Product and Service Designo Design for operationso Manufacturability- Research and Development- Legal, Ethical, and Environmental Issues- Standardization- Mass Customization- Concurrent Engineering- Remanufacturing- Service Design Issues- Application of Technologies to Product and Service Designo e.g., CADChapter 5 – Capacity Planning- Introduction to Capacity Planning- Definitions and role of capacity planning- Measuring CapacityOPMT 303Exam III Study Guide2o Efficiency Calculationso Utilization Calculations-Determining Capacity Requirements (computational example)- Developing Capacity Alternatives- Evaluating Capacity AlternativesChapter 6 – Process Selection and Facilities Layout- Introduction to basic concepts and definitions- Characteristics of the five process flow structureso continuouso masso batcho jobo project- Introduction to Technology Management Issueso Hardware Technologieso Software Technologieso Computer Integrated Manufacturingo Service Technologies- Evaluating Technology Investments- Layout Types and Characteristicso Producto Processo Group technologyo Projecto Fixed Position-Product Layout Problem using an appropriate heuristico Cycle timeo Theoretical minimum number of workstationso Efficiencyo Balance Delay- Service LayoutsChapter 15 – Supply Chain Management What is supply chain management? What are the important trends in supply chain management? What are management’s responsibilities in supply chain management?o Strategic, tactical, and operational Why is purchasing important?o With what functions must purchasing interface?o What is the purchasing cycle?o What is value analysis?o What are the relative merits of centralized versus decentralized purchasing?o What ethical issues arise in purchasing? What are the principles involved? What are the standards of purchasing ethics? What is e-Business? Supplier management The need to manage inventorieso What is the bullwhip effect?o What is vendor managed inventory? What is order fulfillment?OPMT 303Exam III Study Guide3 What is logistics?o Tracking Goods: RFIDo What is 3-PL (Third Party Logistics)?o Managing returns—be familiar with the various aspects of this area of logistics How can an effective supply chain be developed?o What are the requirements for a successful supply chain?o What is collaborative planning, forecasting, and replenishment (CPFR)?o What is the benefit of effective supply chain management? Are the benefits tangible?o What are the major elements of supply chain management?o What challenges are present in attempting to establish an effective supply chain?o Risk managementChapter 9 Introduction to Quality- Quality definition- Evolution of quality management- Quality management gurus and their contributionso E.g., Deming (14 Points and special