BCOR 370 1st Edition Exam 2 Study Guide Social Responsibility Taking actions beyond economic and legal responsibilities that are beneficial to society at large Levels of Social Responsibility Economic responsibility Run an efficient and effective business Milton Friedman Legal responsibility Play by the rules Ethical rules Do what is right Discretionary responsibility Go beyond the call of duty Andrew Carnegie Mighty Ford Bronco II Design flaw top heavy Rolled over the most out of any vehicle in history Redesigned into Ford Explorer Children being backed over Cars have huge blind spots in the rear Almost half of car deaths of children 49 Refer to p 125 Organizational Structure Organizing The process of structuring both human and physical resources to accomplish organizational objectives Organizational Structure The framework of jobs and departments that directs the behavior of individuals and groups toward achieving the organizations objectives Basic organization concepts Work specialization subdivision of tasks into individual jobs Departmentalization basis for grouping jobs together Chain of command Authority responsibility and delegation Span of control Centralization versus decentralization Mechanistic versus organic organizations Mechanistic Rigid hierarchical Fixed duties Many rules Formalized communication channels Centralized division authority Taller structures Organic Collaboration both vertical and horizontal Adaptable duties Few rules Informal communication Decentralized decision authority Flatter structures Structures Functional structure Product structure Geographic structure Matrix structure Eastman chemical company s pizza chart Big pepperoni s are teams External support The rings of Saturn Culture GM uses this Also known as Saturn s organizational structure Bull s eye is the operational level Outer ring is top management Live Active Organizational culture System of shared meaning Distinguishes the organization Characteristics that the organization values Learning about culture Dress Stories Rituals Language Symbols The change process Unfreezing changing refreezing Resistance to change Fear of loss Fear of the unknown Belief that change is not good Human resource management Walt Disney World 100 job vacancies per day 20 000 job vacancies annually 50 000 employees the largest single site employer The Walt Disney World approach to HR management Cast members are the company s most valuable resource Every effort must be made to attract train and retain effective cast members People are the key to Disney Magic Planning and recruitment HR planning Disney knows precisely how many employees they will need to hire Recruitment college programs web site audition and casting calls Selection Phone screen casting center application and film Conditions of employment compensation scheduling transportation appearance Interview Orientation and training Every new employee attends day and a half transitions class Training itself is a performance Stories help teach the Disney culture Aggressively friendly empowered to make guests happy Rewards Applause o Grams golden hangers thumbs up partners in excellence Employees can record how they want to be rewarded time off movie tickets Human resource management HRM The management function concerned with getting training motivating and keeping competent employees The practices and policies necessary to get the right people Legal aspects of HRM Why should HRM be important to you You want to have a successful career You want to be a successful manager You want to hire the right people You want your people to be satisfied You might effectively evaluate the performance of your people You don t want to be sued Legal aspects of HRM p 278 Can we discriminate in hiring compensating and promoting people Yes We cannot UNFAIRLY discriminate that is make employment decisions based on factors that are not job related Major laws related to HRM Title VII civil rights Act of 1964 EEO Equal Pay Act of 1963 comparable worth ADA of 1990 Does Abilene Christian University practice unfair discrimination Bona Fide Occupational Qualification BFOQ Business necessity Employment Planning Getting the right number of the right people in the right places HR Inventory Job analysis the process of analyzing the job Job description written description of what the job entails Job specification reflect what skills abilities qualifications are required for the job Talent Acquisition Recruitment the process of locating identifying and attracting capable applicants Sources of recruitment Internal External Selection Selection is the process of identifying the most appropriate individual for the job A mutual decision making process Ex Gone with the Wind 1983 NFL Draf Selection Tools Application form interview testing Training and Development Orientation an effort to help employees fit smoothly into an organization On the job training Off the job training Performance Management and Compensation Performance management the process of observing evaluating and providing feedback on an employee s performance Should involve both formal and informal appraisals Compensation and pay structures internal and external equity Workforce maintenance Discipline demotions separations Promotions and transfers