BCOR 370 Houghton FinalMotivation-Process by which behavior is:- Energized-How hard a person works- Directed-What a person does- Maintained-How long a person worksTheory X- Little ambition, Dislikes work, avoids responsibilityTheory Y-Self-directed, enjoys work, accepts responsibilityMaslow’s Hierarchy of Needs:- Self-Actualization- Esteem- Social- Safety- PhysiologicalEquity Theory-Based on perceptions of fairness, perceived inequities can cause certain behaviorsratio of: outcomes-received as a result of doing the job. Inputs-Contributions made to the job.Expectancy Theory-Individual effort(A)Individual performance(B)Organizational Rewards(C)Individual Goals- A-effort-performance linkage- B-performance-reward linkage- C-AttractivenessCommunication-Nonverbal communication-Actual wordsplay relatively small role in communication. Facial expressions, tone of voice, gestures, body movements- Verbal 7%- Vocal 38%- Facial 55%Conflict-Read or perceived differences in interest between two people. Conflict not always badHow to handle conflict1. Avoiding2. Accomodating3. Competing4. Collaborating/IntegratingNegotiating-Produce a wise agreement, if agreement is possible-be efficient, not damage the relationshipPositional bargaining:1. produces unwise argument, ego becomes identified with position, compromise solution often fails to meet needs of those involved.2. Inefficient-The more of extreme the positions and smaller the concession the more time wasted3. Damages relationships-Becomes a contest of wills that can damage or destroy a relationship.Principled Negotiating:- “win, win” negotiating- Integrative bargaining- Goal is a settlement that involves no loss to either party1. Separate the people from the problem. Attack the problem not the people.2. Focus on interests, not positions objective is to satisfy underlying interests, positions onlyhinder.3. Generate possibilities, better chance of finding best one adversarial situations limit vision4. Insist on some fair standardTeamwork-A group of individuals engaged in collective work that required joint effort and generates positive strategyStages of team development:1. Forming-uncertainty2. Storming-conflict3. Norming-cohesiveness4. Performing-functionalityTeam Self-Leadership-Balancing the “me with the we” Not too individualistic or too cohesive practice TeamthinkControl-The process of maintaining activities and correcting deviations from standards. Any tool that helps managers use info to influence behavior and affect performanceTypes of control-Input(preliminary control anticipates problems)-Processes(Screening control corrects problems as they happen)-Output(Post-action control corrects problems after they happen)Examples of control- MIS- Financial Statements- Ratio Analysis- Audits- BudgetsEntrepreneurship-The process of initiating a business venture, organizing the necessary resources, and assuming the associated risks and rewards.Entrepreneur-Someone who recognizes a viable idea for a business product or service and carriesit outCharacteristics of entrepreneurs:- Internal locus of control(location of control)- High energy level- Need to achieve- Self-confidence- Time sensitive-Impatient- High tolerance for ambiguity - (Walt Disney