The Pharmagen Corporation SettingAs an employee of the Pharmagen Corporation, you have worked your way up to the position of Information Technology Director, and have finally taken some well-earned vacation time. back from your two weeks in Hawaii. The Pharmagen Corporation is a large, multinational pharmaceutical company that specializes in targeted drug delivery through genetics research as well as drug development. As the Director of the Information Technology department, you and your staff are responsible for satisfactorily answering questions for all researchers, technicians, negotiating with vendorsfor all useful databases, and maintaining relations with the different research, business, and administrative branches of the company in your physical location. You report to the Director of Information Services, Mr. Robert Flay (tech support and the library are also under this director). Three permanent staff members report to you: Jennifer, Ben and Ann. They share the tasks of the department. you have sole responsibility for all of thedecisions presented.Delegation is allowed to any of your three other staff members, although a brief reply to the customer is required for each item, regardless of a delegated or delayed action. The organization chart of the company is below:Here are the objects found in various communication mediums. It is now October 15, and you left before receiving any of these.Pharmagen CorporationResearchBusinessInformation ServicesDirector Director DirectorClinicalLaboratoryGeneticSpecialtySales MarketingInformationTechnologyLibrary#1 – Memo The Pharmagen CorporationOffice of the Vice President, AdministrationFrom: S.C. ChaseTo: All Department headsSubject: Projection of space requirements, 200x-20xxDate: October 1, 20xxDuring the past few years, we have had a number of relocations of departments in the building, but our space needs continue to change as our organization grows. In a attempt to plan for space needs in the upcoming years, we are asking all departments to submit their anticipated need for space for the need five years. Would you review your department’s needand let me know by October 20.th Thank you.#2 – e-mailFrom: Bob FlayTo: Sandy DeFillippoSubject: It’s that time againDate: 10/10/03 10:25 amHi Sandy,I hope your vacation was enjoyable. You’ve worked hard enough to deserve it! When you get back, however, it’s time for quarterly performance reviews again. Please obtain the forms through the administration office when you’re back in town, and have them prepared by November 1 to hand in to me.Thanks, Bob#3 – voicemail, Oct. 05, 2003Um, hi Sandy. This is Jennifer. I know that we haven’t had much of a chance to talk lately, and I’m off the day you get back, but I’vehad some…changes that I think we need to discuss when you get back from vacation. Oh, all right, I’ll tell you. I’m pregnant! I’m only about 3 months along now, but I’d like to discuss maternity leave and other considerations that may come along with you. Give me a call back, or come to my office when you get a chance and we can talk. See you soon. Bye!#4 - emailFrom: John BrownTo: Sandy DeFillippoSubject: Request for trainingDate: 10/1/03Dear Sandy: As the recently appointed Director of Laboratory Research Services, I have noticed a lack of expertise in the researchers’ and technicians’ abilities with regard to their ability to deal with computer problems. While some do turn to the IT Department to handle the problems for them, some problems have arisen from waiting for IT staff delayed on other projects in the past. If you could schedule a few sessions within the next month to train the bulk of the laboratory staff, I would greatly appreciate it. Just contact me when you have the details.Sincerely, John BrownDirector of Laboratory Research Services188 West WingPharmgen Corporation100 Pharmacy DriveChapel Hill, NC 27514#5 – letter in mailboxDear Sir or Madam;I am a recent college graduate with a degree in Computer Science, and am searching for a position in the pharmaceutical industry. I have a several assorted Microsoft certifications, including network security. Although there are no job openings currently posted, I was hoping to place my resume on file with you in the eventuality that one does become available. Thank you for your time and consideration.Sincerely,Brad Koenig#6 – voicemail, Oct. 5, 2003Hi, Sandy, this is Rebecca McGrath in Marketing. One of my staff visited the IT department about a week ago to obtain some assistance with the computers in our department. To make a long story short, the problem ended up taking much longer than it should have and our department was without several computers for three days! This is a total waste of time and money that shouldnot have been necessary. Please get back to me as soon as possible to discuss what we can do about not having a repeat of this poor performance.#7 – e-mailFrom: Neil RosenbaumTo: Sandy DeFillippoSubject: Wonderful!Date: 10/2/03Hi Sandy,I’m one of the oncology researchers here and I just wanted to relaymy compliments on the IT department’s work. I had a particularly thorny problem with a genetic sequence I was working on and needed quite a bit of assistance in obtaining the necessary computer memory, and in using the new software your department purchased for me. I was quite impressed by the wonderful personalhelp I received in doing my research. You’re doing a great job; keep it up!Sincerely,Neil Rosenbaum#8 – voicemail 10/03/03Hi Sandy, it’s Ben. I’m doing my best with the system-wide upgrades here, but I’m getting a respectable backlog despite using all of the hours I’m not directly helping the researchers. Would it be possible to get some help here, temporary sure, but permanent hopefully, so I can at least get caught up? Talk to you soon.#9, #10 – memo and e-mailFrom: Sheila ConnorTo: All DirectorsSubject: Monthly MeetingDate: 10/05/03I am writing to remind you all of our monthly directors meeting that is occurring, as always, on the 15th of the month. Please respond with action items for the agenda before Oct. 10th. Thank you, and I will see you on the 15th.Sincerely,Sheila ConnorCEO – Pharmagen Corporation100 Pharmacy DriveChapel Hill, NC 27514#10 – memo and e-mailFrom: Sheila ConnorTo: All DirectorsSubject: Monthly MeetingDate: 10/05/03I am writing to remind you all of our monthly directors meeting that is