64 Cards in this Set
| Front | Back |
|---|---|
|
Technology
|
Automation of a traditional process (Hotel Reservation processing)
|
|
Restaurant POS processing
|
-manual entry
-POS workstation
-self service (kiosk, mobile)
|
|
Revenue management
|
airline dynamic pricing (more expensive with Mac)
|
|
Auto posting of charges
|
posts charges to account, automatically integrated app
|
|
Hotel technology
|
POS, inroom entertainment,inventory control, reservations
|
|
Restaurant technology
|
menu management, wireless terminals, financial reports, check tracking
|
|
Hardware
|
input/output units (printer and touch screen), CPU, External Storage
|
|
Central Processing Unit
|
may be separate or integrated, "brain" of system
|
|
Read Only Memory (ROM)
|
can't change, contains startup info
|
|
Random Access Memory (RAM)
|
Can read and write from, temporary
|
|
Computer Operation
|
Register, arithmetic logic, control unit, data storage
|
|
Ports
|
physical device connection (USB, wireless, serial, parallel, ECP or extended capabilities port, IrDA or infrared device accessibility
|
|
PnP
|
plug and play auto config.
|
|
Software
|
detailed instructions that control operation of comuper
|
|
OS or operating systems
|
software that manages and controls activities of computer
|
|
Application software
|
generic or industry (POS or Property Management)
|
|
Integrated software
|
communicates and updates automatically
|
|
Non-integrated software
|
can cause problems
|
|
MultiprocessorInterfacing (5 C's)
|
Confidence (test separately), Contracts, Communications, Comparisons (identify installed users), Contingencies (downtime strategies)
|
|
Maintenance and support expenses not to exceed ___ market value
|
1%
|
|
System
|
how computers do things
|
|
EDP
|
Electronic Data Processing (Input ->process -> output, input and process linked by memory)
|
|
EDP Advantages
|
speed, reliability, accuracy, retention, control
|
|
Digital vs analog signals
|
analog is up and down, gets interference/ digital modeled by digits, saves money
|
|
Flat files
|
waste of time and energy to retrieve data
|
|
relational database
|
no redundant data, multiple related tables
|
|
hierarchical database
|
parent/child relationship with data, starts on top and moves downward
|
|
network database
|
circular less ordered relationships, more complex
|
|
relational database
|
organize data in tables, flexible
|
|
object oriented database
|
new form, multimedia and graphic based, sorted better
|
|
Database Management Systems
|
software providing users with ability to access and manipulate data
|
|
Primary key
|
unique identifier
|
|
foreign key
|
connector
|
|
Structured Query Language (SQL)
|
query format giving instructions for building and modifying database structure or data stored in tables
|
|
data warehouse
|
massive collection of enterprise data (menu)
|
|
data mart
|
limited to single division or functional area (beverages on menu)
|
|
data cube
|
data segmentation for intense application analysis (toppings on menu)
|
|
Data mining
|
finding relationship in data (profiling, clustering, targeting)
|
|
Social media
|
web based services allowing a public or semi public profile
|
|
Dominos Pizza and social media
|
posted an offending video, turned blind eye and went viral, negative, employees got fired
|
|
Why things catch on? (STEPPS)
|
Social Currency
Trigger
Emotion
Public
Practical Value
Stories
|
|
Trigger
|
environmentalremider, top of your mind
|
|
User generated content
|
different needs, selective info processing, peripheral cues
|
|
Network
|
collection of computers and hardware interconnected by communication channels allowing sharing of resources
|
|
Local Area Network (LAN)
|
in one building within 600 ft typically
|
|
Metropolitan Area Network
|
within 30 miles (don't use in HB typically)
|
|
Wide Area Network (WAN)
|
(internet is wide area but wide area not necessarily internet)
|
|
Wireless Network or wifi
|
simple, cheap, convenient but security issues
|
|
Server
|
a lot of memory, faster CPU, gives data, more expensive than laptop (rent in HB now)
|
|
Client/server architecture
|
larger than peer, clients connected to server
|
|
Peer to peer architecture
|
limited workstations with slow speeds
|
|
Workstation
|
personal computer (node like PC, server, printer...)
|
|
Node
|
everything in a network
|
|
client
|
everything that gets info in a network
|
|
Cable types
|
twisted-pair, coaxial, fiber optic (fastest most expensive)
|
|
Bandwidth (measured in BPS)
|
bigger bandwidth is faster, bits per second
|
|
Network topology
|
bus, ring, star
|
|
Bus topology
|
less cable, quick setup, cheap BUT troubleshooting hard, less performance and limited stations
|
|
Ring topology
|
more expensive than bus, troubleshooting hard, no endpoint the signal keeps going
|
|
Star topology
|
most expensive, easy troubleshooting, switch/hub in middle
|
|
Network Interface Card
|
NIC needed for nodes to join network
|
|
Encryption
|
only messenger and receiver know code for message
|
|
Biometrics
|
very expensive, HB doesn't use a lot, iris or fingerprint
|
|
Firewalls
|
common in HB
|
HB 337: EXAM 2