1. Hospitality organization typically have four levels of activity, and information needs vary from level to level. MIddle level management requires summarized information for policy making and strategic planning. A) TrueB) False2. Electronic key card based EMS employs a wall mounted unit that controls the electronic devices in a hotel room.A) TrueB) False3. Automated minibar systems are equipped with a door alert system that reported directly to thecentral computer system each time the door is open. Such a system is capable of monitoring and posting transactions, determining refill quantities, and reminding the expiration dates of products.A) TrueB) False 4. System evaluation includes ____.A) Software evaluationB) Hardware evaluationC) Evaluation of human/computer interfaceD) A and BE) A, B, and CE5. VOIP refers to _____A) Virtual reality over Internet ProtocolB) Voice over Internet ProtocolC) Virtual reality and Internal ProtocolD) Voice over INternal ProtocolB6. It is estimated that a hotel would save $12,000 oer year by implementing a web-based reservation application that costs $6,000. The payback period is ____. Should the hotel proceedwith the investment?A) 2, yesB) 2, noC) ½, yesD) ½ , noC7. Typically, training begins after the installation of a computer system. Sometimes vendors extend training sessions over a greater time period to ease the learning processA) TrueB) False8. _ refers to a type of interface that allows users to interact with electronic devices through graphical icons and visual indicators, as opposed to text-based interfaces.A) PARCB) SaaSC) GUID) WIMP C9. As discussed in the System Selection chapter, a REP typically contains:a) Property profileb) Solicitation instructions and conditionsc) Training schedulesd) A and Be) A, B and C10. A financial lease provides the lessee with the option to purchase the equipment/software at fair market value at the end of the term or not.A) TrueB) FalseB11. Which of the following uses the RFID technology?A) Magnetic strip cardsB) Memory cardsC) Magic BandD) Smart card12. VRIO is a business analysis framework that we use to evaluate a firm's resources and capabilities. It includes four aspects: _,_,_, and _A) Variety, rarity, imitability, organizedB) Variety, rarity, imitability, originalityC) Value, rarity, imitability, originalityD) Value, rarity, imitability, organizedD13. Which of the following is NOT a basic function of PMS?A) MAke reservationsB) Perform payroll calculationsC) Account for guests’ financial transactionsD) Interface with other systems 14. __ has allowed limited service hotels to caitalize on latest business technology/.A) VPNB) SaaSC) Open systemD) Priprietary systemB15. Strategies that help companies overcome their weaknesses by taking advantage of opportunities are called:A) SO strategiesB) WO strategiesC) ST strategiesD) WT strategies16. Single Image Inventory is when all sales channels are told what’s available from a single source. ???A) TrueB) FalseB17. The first step in the Broad Environmental Analysis is projecting, which is about looking for early signals of potential changes and trends in the general environment.A) TrueB) False18. Hard-wired ELS uses a database to communicate with locks wirelessly. This way, guests can use his/her key for multiple looks such as pool, fitness room, and parking facilities.A) TrueB) FlaseB19. What is the key feature of the post-sale phase in the hotel guest cycle?A) CreditB) TransactionC) SettlementD) None of the aboveC20. Which of the following is an example of IDS?A) AmandeusB) ExpediaC) SabreD) WorldSpan21. Internet search engines are not involved in online sales.A) TrueB) FalseB22. Which of the following module is NOT part of the Back Office applications?A) General ledgerB) Payroll accountingC) Point of saleD) Inventory controlC23. “Paid out” refers to a situation when a hotel extends its assets on behalf of the guests.A) TrueB) FalseA24. Among the four distribution channels we introduced in class, which one was traditionally owned by airlines and used by travel agents?A) IDSB) CRSC) GDSD) Website directC25. We use the _ matrix to match an organization's internal resources and the opportunities & threats created by its external factors to develop strategiesA) IFEB) EFEC) VRIOD) SWOTD26. In technology Acceptance Model, Perceived Usefulness is defined as the degree to which an employee believes that using this information system would enhance his or her job performanceA) TrueB) FalseA27. “Parallel cutover” involves the simultaneous discontinuation of the old system and start-up of the new one at a predetermined date.A) TrueB) FalseA28) MyFidelio.net was integrated to Kellogg Center’s website in 2010 to provide the _ functionA) MarketingB) Tracking guest’s online activityC) SecurityD) ReservationD29. You are in the process of choosing a new PMS for your hotel. A search for a suitable systemidentified 2 prospective suppliers:A. Hotel Control Systems recommends Pentium Gold computers to operate its PMS. Thesecan be supplied at a cost of $1350 per machine. The fee for its software is $1500 and it requires the use of a bus network topology. The company provides software maintenance itself for an annual fee of 3% of the software purchase price. An interface isneeded and the company will supply the necessary software module for $500.B. Software Supplies Ltd offers a SaaS solution. They originally supplied your existing POSsystem and will supply a compatible PMS at a cost of $200 per month. A bus topology is required. This company will not supply its own hardware, but recommends a local supplier who will supply the required PCs at $1200 each.Assuming that the network of your hotel is not very stable, which vender should you choose?A) AB) BA30. For hotels that use SaaS, who is responsible for maintaining the organization’s currency on upgrades and functionality enhancements?A) General managerB) ControllerC) VendorsD) Management companyC31. A _ is the extension of a private network that encompasses links across shared or public networks.A) Virtual Private NetworkB) Visual Private NetworkC) Virtual Proprietary NetworkD) Visual Proprietary NetworkA32. Hotel room keys are encoded with guests' personal information that can easily be harvestedby thieves.A) TrueB) FalseB33. Among those three types of general ledger entries that we introduced in class, standard entries are the ones that can be reviewed, added, deleted, or changed before updating the