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MGT 300: Exam 1
intellectual capital |
shared knowledge
|
glass ceiling affect |
invisible barrier of a feeling of empowerment (race/religion/gender)
|
3 u's |
what happens to you is up to you
|
external locust |
external locust |
internal locust |
you control your own destiny
|
manager does... |
supports and accomplishes things through others
|
middle manager |
oversees large departments
|
line manager |
directly over people who do work
|
staff manager |
specialized (CFO) technical people
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functional manager |
organization broke up into divisions (departments)
|
team leader |
manager with responsibilities but no authority
|
administrative manager |
manager in non-profit
|
Minceberg's 3 main roles |
Interpersonal
1. figurehead, leader---> needs to be this 2. informational 3. monitor |
4 traditional functions of manager |
1. Plan
2. Organize 3. Lead 4. Control |
skill |
ability to translate knowledge into ability
|
EQ |
emotional intelligence, relationships- how well do you manage others
|
Managerial Compency (skillbase) |
1. Communication
2. Teamwork 3. Self-management 4. Leadership 5. Critical thinking & creativity 6. Professionalism ****7. Honesty (do what you say you'll do) |
Deming |
father of quality management
|
Learning styles |
1. Hands on
2. Observing 3. Problem Solving 4. Informational |
system |
a collection of interrelated parts working together
|
knowledge management |
process of using intellectual capital for competitive advantage
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micro-credit (lending) |
small loans @ very low interest rates to people operating small enterprises
|
stakeholders |
persons directly affected by organization
|
sustainability |
capacity to endure, creates least impact on environment
|
8 environmental factors |
1. Economic
2. Legal 3. Technological 4. Sociocultural 5. Natural Environment ***6. Competitive ***7. Globalization ***8. Customers |
competitive advantage |
something you do alot better that competition cant copy easily
|
strategic positioning |
position in business (finding your niche-what your good at)
|
environmental uncertainty |
lack of complete info about environment
|
customer relationship w/ management |
building lasting relationships
|
workplace spirituality |
shared communities of diverse value and are respected
|
prejudice |
negative, irrational attitude of a group/race
|
discrimination |
acting upon prejudice to take negative action
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productivity |
quality/quantity
|
efficiency |
max out w/ min in
|
upside down pyramid |
customers on top, workers (managers) on bottom
|
art/science management |
art=lead
science=controlling, organizing, planning |
culture |
system of shared beliefs and values that guide behavior
invisible/solid- one sees and hears when walking around |
future shock |
a book written by Alvin Toffler, "too much change in too short of a period"
|
IQ |
intelligence quotient, a score derived to assess intelligence based on several different standardized tests
|
resource management |
efficient and effective deployment for an organizations resources when they are needed
|
stockholder |
one who owns shares of stock in corporation or mutual fund
|
using scientific methods to solve work related problems = |
evidence based management
|
Frederick Taylor |
scientific management emphasizes careful selection and training of workers and supervisory
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Henry Fayol |
adminstrative principles is foresight, organization, command, coordination, and control
|
Max Weber |
bureaucracy is founded on logic, order, and legitimate authority
|