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HSP_MGMT 1133: ch. 3 and 4 test 1
Access rules hotels: |
hotels are a place people go for safety; fewer reasons to turn ppl away |
Common law duty to receive: |
-Inns have a duty to perceive prospective guests up to the limits of their physical capacity 24 hrs a day
-restaurants and bars more selective |
Excuses for turning down guests at common law: |
-guest can't pay, guest would endanger others, hotel is full, hotel has a reason to believe room will be used for illegal purposes (drugs, prostitution), guest is extremely drunk and disorderly |
Age excuse? |
common law is silent on age issue |
MO prom night law: |
-authority to charge for room on credit card, damage deposit on credit card or cash, applies for under age of 18 |
Do hotels have to disclose overbooking to customers?: |
yes, breach in contract, walk guest over to another facility |
Pricing policies:
-Anti trust laws: |
-ensure the benefit of competitive prices and high quality goods and services, goal is to benefit the consumers
-cannot agree with other hotels on prices |
Rack rate laws: |
-highest amount the hotel would charge for a given room. rarely charge it, have to post in room, crime to exceed rack rate |
Price gouging: |
-illegal in most states, can't raise price in dire need: natural disaster |
Hotel entry: |
-legitimate business reason (cleaning, maintenance, cry for help, emergency) |
Police entry to hotel room: |
-with a warrant from a judge or if guest agrees to let them in |
Evictions: hotel/guest |
-specified by state law, no right to initiate physical force, can self defend; evicted guest is a trespasser; assault/battery |
Evictions: landlord or tenants |
-rented apartment; court action necessary; specified in lease: not making rent, violating law; no force is allowed |
Title 2 of the civil rights act of 1964; protected and targeted groups: |
-protected: race, color, religion, and national origin
-targeted groups: lodging facilities, dining facilities, places of entertainment, gas station
-missing: age, gender, sexual orint. |
remedies |
-only equitable relief under this section, other claims may be joined w/ title 2 claim |
private clubs can discriminate: |
-exempt from civil rights laws, selectivity, discrete, criteria, member control, nonmember use, social purpose |
Why are private clubs exempt |
-right to freedom of association; -Mrs. Murphys: boarding house; exception to civil rights law bc facility has 5 rooms or less and manager lives on site |
Service redlining: |
-KC pizza hut manager refused to send a driver to high crime area |
Heart of Atlanta hotel:
Karzenbach vs. McClung: |
both lost cases |
Class action: |
procedural device that permits on or more plaintiffs to file and prosecute a lawsuit on behalf of a larger group of class; allows court to manage lawsuits that would be unmanageable |