HSP_MGMT 1133: ch. 3 and 4 test 1
20 Cards in this Set
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Access rules hotels:
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hotels are a place people go for safety; fewer reasons to turn ppl away
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Common law duty to receive:
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-Inns have a duty to perceive prospective guests up to the limits of their physical capacity 24 hrs a day
-restaurants and bars more selective
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Excuses for turning down guests at common law:
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-guest can't pay, guest would endanger others, hotel is full, hotel has a reason to believe room will be used for illegal purposes (drugs, prostitution), guest is extremely drunk and disorderly
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Age excuse?
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common law is silent on age issue
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MO prom night law:
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-authority to charge for room on credit card, damage deposit on credit card or cash, applies for under age of 18
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Do hotels have to disclose overbooking to customers?:
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yes, breach in contract, walk guest over to another facility
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Pricing policies:
-Anti trust laws:
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-ensure the benefit of competitive prices and high quality goods and services, goal is to benefit the consumers
-cannot agree with other hotels on prices
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Rack rate laws:
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-highest amount the hotel would charge for a given room. rarely charge it, have to post in room, crime to exceed rack rate
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Price gouging:
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-illegal in most states, can't raise price in dire need: natural disaster
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Hotel entry:
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-legitimate business reason (cleaning, maintenance, cry for help, emergency)
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Police entry to hotel room:
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-with a warrant from a judge or if guest agrees to let them in
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Evictions: hotel/guest
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-specified by state law, no right to initiate physical force, can self defend; evicted guest is a trespasser; assault/battery
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Evictions: landlord or tenants
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-rented apartment; court action necessary; specified in lease: not making rent, violating law; no force is allowed
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Title 2 of the civil rights act of 1964; protected and targeted groups:
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-protected: race, color, religion, and national origin
-targeted groups: lodging facilities, dining facilities, places of entertainment, gas station
-missing: age, gender, sexual orint.
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remedies
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-only equitable relief under this section, other claims may be joined w/ title 2 claim
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private clubs can discriminate:
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-exempt from civil rights laws, selectivity, discrete, criteria, member control, nonmember use, social purpose
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Why are private clubs exempt
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-right to freedom of association; -Mrs. Murphys: boarding house; exception to civil rights law bc facility has 5 rooms or less and manager lives on site
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Service redlining:
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-KC pizza hut manager refused to send a driver to high crime area
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Heart of Atlanta hotel:
Karzenbach vs. McClung:
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both lost cases
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Class action:
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procedural device that permits on or more plaintiffs to file and prosecute a lawsuit on behalf of a larger group of class; allows court to manage lawsuits that would be unmanageable
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HSP_MGMT 1133: Exam 3