77 Cards in this Set
| Front | Back |
|---|---|
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Reservation Horizon
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Amount of time you can make a reservation per actual day.
Example 1 year
|
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E-Commerce
|
Having a presence of the the web.
Make your business different than competition
|
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Revenue Management
|
Revenue Management
|
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Front Office Module
|
dealing with guest directly.
ex: reservations, rooms management, guest accounting, general manager
|
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Back Office Modules
|
General Ledger
Inventory Control - PAR stock
Human Resource
Financial Reporting
|
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POS (NON GUEST INTERFACE)
|
POINT OF SALE
|
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CAS (NON GUEST INTERFACE)
|
Call Accounting System
|
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ELS (NON GUEST INTERFACE)
|
Interfacing Electronic Lock System
|
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EMS (NON GUEST INTERFACE)
|
Electronic Energy Management System
|
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Electronic Energy Management System
|
Self Service Apps
In Room Entertainment
In Room Vending
In Room Guest Services
|
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Micros Opera Property Management System
|
Reservations
Front Desk
Back Office Interface
Back office Interface
Rooms Management
reporting
Hospitality system interface
#1 IN THE NATION
|
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Prechecking (sales)
|
Nothing exists until it is entered into the system
|
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Check Tracking (sales)
|
someone gets paid for what you serve them
|
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Menu Mix Analysis (sales)
|
Shows you what products are selling
|
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Management Oriented
|
General Ledger
Inventory Control
Human Resources
Financial Reporting
|
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Recipe Management
|
System changes cost across the board so you don't have to change each recipe individually
|
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Pre/Post Costs
|
Knows how to make money
|
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Forecast Modeling
|
Uses the most recent and best data to predict what will be the best sales
|
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Menu Management
|
Tells us how profitable our sales are being
|
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Bill Sharing
|
Any guest bill can be accessed in any of the systems devices
|
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Auto Coursing
|
System times how long portions take to be prepared
|
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Algorithmic Design
|
Algorithmic= FORMULA
DLMB
1. Data Entry
2. Logical Rules
3. Mathematical Manipulations
4. Benchmarks/ Metrics
|
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Metrics for Lodging
|
1. Occupancy
2. Average
3. ADR (Daily Rate)
|
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Metrics for Food Service
|
1. Turnover
2. Average Check
|
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2012 Hospitality Trends
|
1. Expand Digital Branding
2. Increase Technology- IT Investment
3. Focus on core business rather than extras
4. Self Service Technologies
|
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Data Processing Cycle
|
Input-> Process-> Output
|
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EDP Objectives
|
throughput- minimize time of data processing cycle
efficiency- minimize data handling procedure
streamling- minimize non-critical output
|
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Three M's in Business
|
What is MEASURED is not not monitored
What is NOT MONITORED is NOT MENTIONED
what is NOT MANAGED is NOT CONTROLLED
|
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Types of Data
|
Alpha
Numeric
Alpha/ Numeric
KB-Kilobytes
MB- Megabytes
GD-Gigabytes
|
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Business Data Format
|
1Baseline Data (Stable)
2. Transactional (Dynamic)
3. Metric (Variable)
4. Operational (Continuos)
BTMO
|
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HDMB
|
Hierarchical Database Management System
data is stored in a tree like structure by level of association where in higher levels are higher up
looks like pyramid with ONE head and then branches down.
|
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RDBMS
|
Data this is store in tables with the same structure repeated in entry
looks like a wagon wheel. One center focus with lots of different spokes
|
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SQL
|
how we ask questions through data base.
ex: display the name of all the hotels in east lansing
Computer does it by itself
|
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OLAP
|
Online Application Processing
Method of interacting, analyzing multidimensional data from several perspective automatically
Finding Patterns and Trends
|
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parsing
|
take data base and only take the important parts
|
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encryption
|
take data from one format and to turn it into another format file.
|
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Relational Data Base
|
Stores data in flat-file tables linked by shared files called primary keys.
*most popular in HB
|
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Data Warehouse
|
a collection of large amounts of data
|
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Data Mart
|
subset of data warehouse, used for a specific group of users.
ex: accounting, sales, pricing...
|
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Data Cube
|
Data segmentation for intense applications analysis
|
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Markov Analysis
|
Future market share a function of past and current shares. 2 types:
Hardcore Customer: Brand Loyal
Switching Customer: not brand loyal
|
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Zero Sum
|
loss of my company= loss of another company
|
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Target Marketing
|
only target people to a specific thing that guest like.
ex: only visit during the winter
|
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Permission Marketing
|
asking guest to be in mail, email, ect.
|
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Product Bundling
|
look at items that sell together
ex: king suite, roses, and champagne
|
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Drill down
|
going to lower level/ detailed account.
example: billing
|
|
Is hardware volatile or non volatile?
|
NON VOLATILE
you turn off your computer and the data is still there
|
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Peripheral Device
|
A limit to how many things can be plugged into something
|
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Sequential
|
you have to specifically place something (record it)
|
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Random
|
you are able to direct it
|
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Data Bus
|
Controls the transportation of data
|
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Address Bus
|
Remembers where the data is stored
|
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Control Bus
|
Governs the processing of data
|
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CPU
|
defines the number of lanes
|
|
GHz
|
Defines the "speed limit"
|
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Bus
|
Defines the transportation, how it gets there
|
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Computer System Vendor
|
Computer System Vendor
|
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Computer Dealer
|
Piece together own system
|
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Value Added Reseller
|
takes an old system & redoes it better
|
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OEM
|
Build its own custom system
|
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System Software
|
Things that are already on computer before you buy.
|
|
System Boot
|
How computers start up
|
|
Diagnostic
|
Files that are already on the computer
|
|
Maintenance
|
run disk drive/ update
|
|
Operating System
|
Windows, lion, snow leopard
|
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Application Software
|
Things you add onto the computer.
|
|
Generic Software
|
Not industry specific
|
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Industry Software
|
Stand alone program, only one use. We want industry specific
|
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Integrated
|
Industry specific, connects all programs
|
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Compiler Programming
|
takes entire programs as input.
High level language(cant understand)
|
|
Interpreter
|
Single Instructors (low level) object code
|
|
Should business procure(buy) hardware or software first?
|
SOFTWARE
|
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Should Source Code be held in escrow (third party)
|
Insist that source code can be accessed for free
aka in escrow incase the business goes 86(out of business)
|
|
What is a reasonable cost for its expenditures
|
ROT: Maintenance & Support expense not exceed 1% market value.
$500 per month= $50,000 total
usually .75% or .50%
|
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Should enhancement be included in price/planning
|
Should enhancement be included in price/planning
|
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Par Stock
|
Established a max level(par)
Mini- Max min quantity (4) max (12) order when level gets to 4.
|
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Firmware
|
mutli users- msu angel
Multi tasking- surfweb & microsoft at same time
Multi Processing
Real time- Instant processing (preferred method)
Batch Processing- Bundling whole pay together
|
HB 337: EXAM 2