Team Diablo Joyce Guillen Line Claudio Henrique Production Surena Iao Beverage Haddy Homampour Service Week 1 October 19th thru 22nd Presentation Outline Review of SMART objectives and Strategies to achieve them Quarter to date information Revised Forecast Special guest requests Menu Changes Banquet Menu Sales Building Plan Merchandising Training Plan Motivation Morale Safety Sanitation Questions Answers Objective 1 To manage the RKR as professionally as possible we plan on setting a goal for the restaurant to increase the percentage of alcohol in the menu mix by 1 each day There Objective 1 Actions Strategies We can accomplish this by our wine tasting opportunities and through training our serving staff to encourage basic wine pairings with menu items Objective 2 We will strive to have all guests complete meals served in two hours or less We are expecting to maintain this goal with 90 of our tables There Objective 2 Actions Strategies By training BOH on proper ticket timing by training our FOH on the sequence of service and controlling the time thru our host and server likewise Objective 3 We plan to increase our customer base for the RKR We intend to get some form of contact information from our guests in 80 of our tables How to Get There Objective 3 Actions Strategies We will encourage our guests to fill the e mail section in by implementing our service manager in promoting the opportunities and information they can receive through their e mail How have we Done so Far Quarter to Date Info Total Sales 4 325 Guest Count 55 Friday 62 Saturday 58 Thursday Check Average 30 26 Thursday 33 71 Friday 35 89 Saturday How will we do this week a k a Forecasting Guests Average Check Total Thursday 55 30 1 650 Friday 60 33 1 890 Saturday 65 33 2 145 Total 180 31 58 5 685 Special Guest Requests and Needs None Menu Changes None Banquet Menu Grilled Rosemary Shrimp with Roasted Red Pepper Cream Olive Tapenade Assorted Cheeses Crackers Wine will bring their own Sales Building Plan Sales Blitz Performed on Campus and on the Nearby Neighborhoods E mail Advertisement distributed to Students Faculty and Staff Members of the Collins School Personal Invitations to Friends Families Merchandise Wine 25 Tasting Thursday Special Training Program Production Appoint Safety Sanitation Officer and Demonstrate What and How Procedures Should Be Executed By Team Members Tour to Walk in Freezer Quick Reference Guides Available Special Training for Utility Staff Training Program Line Introduction of Timeliness of Food for Guests Overview Ideas With Staff Members for Quick Set up and Break down Give BOH members optimum tickets times for appetizers and entrees Help Staff improve efficiency in the kitchen with tips for set up and in between time Review Results Training Program Service Train servers on encouraging guests to fill out comment cards e mail info Train servers on reception service Polishing glasses Train servers on communication between FOH BOH Tray carrying practice Set up room for reception Give servers feedback on comment cards Training Program Beverage Let servers know about featured wine of the week tasting plus info on 2 other wines Wine pouring practice with water Bottle opening practice with featured wine Train Reception host and bartender on setup Give servers feedback on wine sales Motivation Morale Sanitation Safety Lecture on Cross Contamination Information on what it is and how to prevent it Test Taking on Cross Contamination Apply Training methods for each area Production Line Service to prevent Cross Contamination Questions Answers