Written Communication HRT 383 1 Thank You to Noel Cullen author of Life Beyond the Line Gary Yukl author of Leadership in Organizations Carol Roberts presenter of Keys to Powerful Writing and Interviewing Appreciatively Robert Woods and Judy King authors of Quality Leadership and Management in the Hospitality Industry Quotegarden com 2 HRT 383 Learning Objective Demonstrate effective leadership qualities related to communication team performance decision making and hospitality ethics HRT 382 covered Verbal Communication Communication Theory Sender and Receiver Feedback Barriers and Challenges 3 Why is communication important Developing KSAs General Educations Major Course Work Where else In what ways With whom Dyad 1 on 1 Groups and Teams Organization Internal External Verbal Non Verbal Presentations Conversation Discussion Debate Dialogue Written Communication Professional Personal 4 Written Communication I never saw a person who could cram so small an idea into so many words Abraham Lincoln From Quotegarden com 5 What Aoccdrnig to rscheearch at Cmabrigde Uinervtisy it deosn t mttaer in waht oredr the ltteers in a wrod are the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae The rset can be a toatl mses and you can sitll raed it wouthit porbelm Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef but the wrod as a wlohe Amzanig huh 6 Written Communication The Goal in Business Be Clear Be Concise 7 Written Communication Hints Cut unnecessary words Few in number Serve to make reductions in Few Reduce Use short and powerful words Of the 701 words in Lincoln s Second Inaugural Address 505 are one syllable and 122 are twosyllable Think about the word 3x5 time 8 Draw what comes to mind HOUSE 9 Written Communication Hints Do not overuse That would was Very quite Avoid redundant adverbs and adjectives The radio blared loudly He clenched his teeth tightly Eliminate contractions don t do not Spell numbers when appropriate 10 Written Communication Hints Prune out qualifiers Pretty much kind of sort of A bit a little rather Use the active voice avoid passive voice This paper was written by me vs I wrote the paper passive 7 words active 4 words The manager was hesitant to approve vs The manager hesitated to approve 11 Written Communication Hints Paragraphs Topic Sentence Clear concise paragraphs are expected One topic per paragraph in the lead sentence Other sentences offer supporting points illustrate explain clarify Final sentence is the spring board to the next paragraph When writing consider the audience Who are they What are their needs What are their expectations and preferences 12 Remember Be Clear Be Concise 13
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