Midterm Practice Exam IS01 Intro 1 Networking and telecommunications technologies along with computer hardware and software constitute an organization s A Data management environment B Networked environment C IT infrastructure D Information systems E Management Information Systems Department MIS 2 Which of the following are key corporate intangible assets in the Information Age A intellectual property core competencies and human assets B production technologies and business processes for sales marketing and finance C knowledge and the firm s fixed assets such as goods or services D time and knowledge E human capital knowledge capital and financial capital 3 An example of raw data from a national chain of automobile stores would be A an average of 13 Toyotas are sold daily in Kentucky B 30 percent increase in Toyota RAV 4 sales during September in Kentucky C 1 Toyota RAV4 sold March 3 2008 in Louisville Kentucky D the average number of cars sold per month in Kentucky last year E all of the above 4 In the case that we read about UPS which of the following could be considered informational inputs to UPS Package Tracking System a Scannable bar coded labels attached to the packages b The Delivery Information Acquisition Device DIAD that the drivers use to scan packages c The Web based Post Sales Order Management System OMS d The Sender s name and address e Both A B 5 Which system described in the UPS case was originally developed to primarily to gain operational efficiency a Post Sales Order Management System b Delivery Information Acquisition Device c Automated Package Tracking System d Supply Chain Logistics Solutions System e Traffic Management System IS02 Collaboration 4 The use of integrated collaboration software such as Microsoft s SharePoint A Assures that team members will be more responsive to their assigned tasks B Provides a clear path to team success C Simplifies communication between team members D Provides an integrated toolkit for facilitating team work E Is unique from other tools in that it allows tracking of changes to documents shows when the changes were made and who made them 5 Using Google calendar to schedule status meetings is BEST described as an example of what collaboration technique A Sharing Resources B Project Management C Workflow Control D Communications E None of the above 6 Knowledge management systems share resources throughout a company by A Storing tacit knowledge rather than explicit knowledge B Providing a repository to store and access explicit knowledge C Providing incentives for making explicit knowledge tacit D Assuring that teams only work through their chain of command when they require access to information to avoid the problem of the inmates running the asylum E Eliminating the need to store explicit knowledge IS03 Competitive Strategy 7 Blockbuster introduced kiosks vending machines in 2010 What this was an example of which of the following strategy types A Survival B Customer Intimacy C Operational Excellence D Competitive Advantage E Improved Decision Making 8 The best advice that you could give to the players that we discussed in the Blockbuster Netflix and Redbox case would be to focus on A Advertise their value to their target market more effectively B Find a way to expand their method of distribution C Lower their operational costs D Create a strategy to gain exclusive access to more popular content earlier in the release cycle E Partner with companies that provide complementary products or services to increase their market share 9 The fact that online advertising revenues are growing at 25 percent a year while offline traditional advertising revenues are growing at about 5 percent a year suggests that A Internet advertising is very inexpensive B offline traditional advertising is not very effective C the Internet is transforming the traditional advertising business model D new technologies are more efficient at selling to customers E there is really nothing that you can determine from these trends that is very important IS04 05 Activity Diagramming The following four questions relate to the following activity diagram which describes the process by which a customer at a Fitness Center enrolls in a new class A Fitness Center may also be known as a health club or gym Members pay a monthly or annual fee to have the opportunity to use the gym s facilities which include weights cardio machines such as treadmills or elliptical trainers and other exercise equipment In addition members have the option of enrolling in fitness classes These classes typically meet twice each week Classes involve group workouts using a wide variety of techniques including bicycling aka spinning free weight training step aerobics kick boxing Yoga and Tai Chi Enrollment in each class is limited Once all the spaces in a class are filled that class is closed There is no additional charge for taking classes but they are only open to current members Enrollment in class is done in person at the front desk of the Fitness Center The desk clerk handles the enrollment process and uses the Fitness Center s information system to do so The customer enrolling in a class does not directly use the information system but instead communicates verbally with the desk clerk Customer Desk Clerk Request class Check membership status No Yes Renew membership Yes Check class availability Membership valid No Offer renewal Yes Space available No Yes Offer another class Confirm enrollment Choose to renew Choose other class No Receive confirmation 10 Which of the following descriptions MOST closely matches the activity diagram a A customer asks to enroll in a class The desk clerk checks the customer s membership status If the customer s membership has expired the desk clerk offers the customer a chance to renew If the customer decides to renew the clerk processes the membership renewal If the customer has just renewed his or her membership or already had a valid membership then the desk clerk checks the availability of the requested class If the class is available then the clerk enrolls the customer in the class and provides a confirmation to the customer Otherwise the clerk offers the customer the chance to enroll in another class If the customer selects another class the clerk checks availability for that class and proceeds as above b A customer asks to enroll in a class The desk clerk checks the customer s membership status and also the availability of the requested class If the class