310A Exam One Study GuideBe sure you know all of the in class activities!What do managers do?Turnover- hiring new workers when employees are laidoff. the rate at which employees leave a workforce and are replaced. disruption of work process, expenses of recruiting and training new employees, the loss of employees with valuable skills, knowledge and experience, and low productivity of new employees during trainingAbsenteeism- failure to attend work, reschedule work and reassign employees. Productivity goes downProductivity- the state or quality of producing something, esp. crops. the effectiveness of productive effort, esp. in industry, as measured in terms of the rate of output per unit of input.Organizational citizenship behavior- people who do more than what is in the job description. (helping co workers, accepting orders without a fuss, makings timely and constructive comments about work unit or its head to outsiders, protecting and conserving organizational resources. Behaviors not required but engaged in to help others in the organization.)310A Exam One Study GuideBe sure you know all of the in class activities!As you study, think about how to apply the ideas to specific management situations. You don’t need to know specific business examples unless they were discussed for more than a minute or so in class.You don’t need to know the Exhibits in the book unless they were also in the powerpoint slides. What do managers do?- Management Functions, o Planningo Organizing o Leadingo Controlling- Roleso Interpersonalo Informationalo Decisional- Skillso Technical Skillso Human Skillso Conceptual skills- Primary levels of analysiso Organizations systems levelo Group Levelo Individual level-- Differences between independent vs. dependent variableso Dependent- test scoreo Independent- how much you studied+ Effective vs. Efficient productivity-Effective- more time communicating-Efficient/successful- more time networking- Random assignment- assigning at randomKnow & understand concepts/definitions of:- Turnover- hiring new workers when employees are laidoff. the rate at which employees leave a workforce and are replaced. disruption of work process, expenses of recruiting and training new employees, the loss of employees with valuable skills, knowledge and experience, and low productivity of new employees during training- Absenteeism- failure to attend work, reschedule work and reassign employees. Productivity goes down- Productivity- the state or quality of producing something, esp. crops. the effectiveness of productive effort, esp. in industry, as measured in terms of the rate of output per unitof input.- Differences between conceptual skills, technical skills, human skillso Got it- Organizationo Organizational citizenship behavior- people who do more than what is in thejob description. (helping co workers, accepting orders without a fuss, makings timely and constructive comments about work unit or its head to outsiders, protecting and conserving organizational resources. Behaviors notrequired but engaged in to help others in the organization.)o Forces for change in organizations today-  Technological innovation Globalization Changing demographics Diversity Employee empowermento Organizational Commitment- the commitment level of employees (degree to which an employee shows 1. A strong desire to remain amember of the organization; 2. A willingness to exert high levels of effort on behalf of the organization. 3.a belief in and acceptance of values and goals of the organization)- What is empowerment?o A management practice of sharing information, rewards, and power with employees so that they can take initiative and make decisions to solve problems and improve service and performance.Empowerment is based on the idea that giving employees skills, resources, authority, opportunity, motivation, as well holding them responsible and accountable for outcomes of their actions, will contribute to their competence and satisfaction.- Ability- an individual capacity to perform the various tasks in a jobo Kinds of ability- Intellectual Abilities- the capacity to do mental activities- thinking, reasoning, and problem solving- Number aptitude- Verbal comprehension- Perceptual speed- Inductive reasoning- Deductive reasoning- Spatial visualization- memory Physical abilities- the capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics.- Dynamic strength- Trunk strength- Static strength- Explosive strength- Extent flexibility- Dynamic flexibility- Body coordination- Balance- Staminao Job-ability fit How your abilities align with the abilities necessary for job.- Levels of diversityo Surface level diversity- gender, race, ethnicity, age or disability. o Deep-level diversity- differences in values personality and work preferences- Advantages and disadvantages of diversityAdvantages DisadvantagesMultiple perspectives ambiguityGreater openness to new ideas complexityNew markets confusionIncreased creativity miscommunicationIncreased flexibility Difficulty in reaching agreementIncreased problem solving skills- Effective diversity managemento Teach mangers about the legal framework for equal employment opportunities and encourage fair treatment of all people regardless of their demographic characteristicso Teach managers how a diverse work force will be able to better serve a diverse market of customers and clientso Foster personal development practices that bring out the skills and abilities of all workers, acknowledging how differences in perspective can be a valuable way to improve performance for everyone.o Examples Initiate Conversations About Differences Ask people about needs and preferences Offer options Personalize your style Build on strengths Pursue different perspectives Manage conflict and timetables- predicting human behavior - Attitudes- evaluative statements or judgements concerning, objects, people, or eventso Components of Attitudes Cognitive component- the opinion or belief segment of an attitude Affective component- the emotional or feeling segment of an attitude Behavioral component- an intention to behave in a certain way toward someone or something- Job satisfaction- a positive feeling about ones job resulting from an evaluation ofits characteristicso Higher performanceo Organizational citizenship behavior increaseo Higher customer satisfactiono Lower absenteeismo Lower turnovero Lower deviance-