Organizational Behavior, 14e (Robbins/Judge)Chapter 18 Organizational Change and Stress Management1) Which of the following is not a primary force for change in organizations? A) technology B) economic shocks C) decreasing skill sets D) social trends E) the nature of the workforce Answer: CExplanation: The six primary forces of change are the nature of the workforce, technology, economic shocks, competition, social trends, and world politics. Decreasing skill sets are not considered a primary force for change in organizations. Diff: 2 Page Ref: 591Topic: Forces For ChangeSkill: AACSB: Analytic SkillsObjective: Forces for ChangeQuest. Category: Concept/DefinitionalLO: 12) An example of change in the nature of the work force is an increase in ________. A) college attendance B) mergers and consolidations C) capital equipment D) divorce rates E) more cultural diversity Answer: EExplanation: The changing nature of the workforce is seen as almost every organization must adjust to a multicultural environment, demographic changes, immigration, and outsourcing.Diff: 2 Page Ref: 590Topic: Forces For ChangeSkill: AACSB: Analytic SkillsObjective: Nature of the WorkforceQuest. Category: Concept/DefinitionalLO: 11Copyright © 2011 Pearson Education, Inc.3) A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through their Web site, versus contacting their sales representative. This is an example of ________. A) accidental changeB) the nature of the workforceC) planned changeD) a change agent E) competition demandsAnswer: CExplanation: This is an example of planned change, or activities that are intentional and goal oriented, compared to accidental change which refers to activities that just happen. The change agent is not mentioned in the example, nor the competition demands, although both were probably present as parts of the planned change. Diff: 2 Page Ref: 592Topic: Forces For ChangeSkill: AACSB: Analytic SkillsObjective: Planned ChangeQuest. Category: ApplicationLO: 14) An example of change in competition is ________. A) U.S. manufactured Toyota vehiclesB) collapse of Enron Corporation C) Iraq-U.S. war D) increased interest in urban living E) a decrease in interest rates Answer: AExplanation: Competitors are as likely to come from across the ocean as from across town. Successful organizations will be fast on their feet, capable of developing new products rapidly and getting them to market quickly. They'll be flexible and will require an equally flexible and responsive workforce. Diff: 2 Page Ref: 590-591Topic: Forces For ChangeSkill: AACSB: Analytic SkillsObjective: CompetitionQuest. Category: ApplicationLO: 12Copyright © 2011 Pearson Education, Inc.5) Change activities that are ________ and goal oriented are termed planned change. A) intentional B) discretionary C) random D) reflexive E) restorative Answer: AExplanation: Change is the act of making things different in an organization. Planned change refers to activities that are intentional and goal oriented, compared to accidental change which refers to activities that just happen.Diff: 2 Page Ref: 592Topic: Planned ChangeSkill: AACSB: Analytic SkillsObjective: Planned ChangeQuest. Category: Concept/DefinitionalLO: 16) ________ are persons who act as catalysts and assume the responsibility for managing changeactivities.A) Planned changesB) Accidental changes C) Economic shocksD) Change agentsE) Social trendsAnswer: DExplanation: Change agents are responsible for managing change activities in an organization. They see a future for the organization that others have not identified, and they are able to motivate, invent, and implement this vision. Change agents can be managers or nonmanagers, current or new employees, or outside consultants.Diff: 2 Page Ref: 592Topic: Planned ChangeSkill: AACSB: Analytic SkillsObjective: Change AgentsQuest. Category: Concept/DefinitionalLO: 13Copyright © 2011 Pearson Education, Inc.7) It is easiest for management to deal with resistance when it is ________. A) covert B) deferred C) passive D) implicit E) overt Answer: EExplanation: Resistance doesn't necessarily surface in standardized ways. It can be overt, implicit, immediate, or deferred. It's easiest for management to deal with overt and immediate resistance, such as complaints, a work slowdown, or a strike threat. The greater challenge is managing resistance that is implicit or deferred.Diff: 2 Page Ref: 593Topic: Resistance to ChangeSkill: AACSB: Analytic SkillsObjective: Resistance to ChangeQuest. Category: Concept/DefinitionalLO: 28) Managing resistance to change that is ________ is extremely challenging. A) passive B) resolute C) deferred D) explicit E) overt Answer: CExplanation: The great challenge is managing resistance that is implicit or deferred. These responses, loss of loyalty or motivation, increased errors or absenteeism, are more subtle and more difficult to recognize for what they are. Deferred actions also cloud the link between the change and the reaction to it and may surface weeks, months, or even years later.Diff: 2 Page Ref: 593Topic: Resistance to ChangeSkill: AACSB: Analytic SkillsObjective: Resistance to ChangeQuest. Category: Concept/DefinitionalLO: 24Copyright © 2011 Pearson Education, Inc.9) Which of the following is not a source of individual resistance to change? A) habit B) security C) fear of the unknown D) inertia E) economic factors Answer: DExplanation: Inertia is an organizational source. Organizational sources of resistance to change are structural inertia, processes and formalized regulations, limited focus of change, group inertia, threat to expertise, and threat to established power relationships.Diff: 2 Page Ref: 593Topic: Resistance to ChangeSkill: AACSB: Analytic SkillsObjective: Sources of Individual Resistance to ChangeQuest. Category: Concept/DefinitionalLO: 210) An example of a source of individual resistance to change is ________. A) inertia B) structural inertia C) a habit D) threat to expertise E) a policy conflict Answer: CExplanation: Individual sources of resistance to change are habit, security, economic factors, fearof the unknown, and selective information processing.Diff: 2 Page Ref: 593Topic: Resistance to ChangeSkill: AACSB: Analytic SkillsObjective: Sources of Resistance to ChangeQuest. Category: Concept/DefinitionalLO: 25Copyright © 2011 Pearson Education, Inc.11) All