UA MGMT 310A - robbins_ob14_tif18 (56 pages)

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chapter 1-18 studyguide mgmt 310a


Pages:
56
School:
University of Arizona
Course:
Mgmt 310a - Organization Behavior and Management

Unformatted text preview:

Organizational Behavior 14e Robbins Judge Chapter 18 Organizational Change and Stress Management 1 Which of the following is not a primary force for change in organizations A technology B economic shocks C decreasing skill sets D social trends E the nature of the workforce Answer C Explanation The six primary forces of change are the nature of the workforce technology economic shocks competition social trends and world politics Decreasing skill sets are not considered a primary force for change in organizations Diff 2 Page Ref 591 Topic Forces For Change Skill AACSB Analytic Skills Objective Forces for Change Quest Category Concept Definitional LO 1 2 An example of change in the nature of the work force is an increase in A college attendance B mergers and consolidations C capital equipment D divorce rates E more cultural diversity Answer E Explanation The changing nature of the workforce is seen as almost every organization must adjust to a multicultural environment demographic changes immigration and outsourcing Diff 2 Page Ref 590 Topic Forces For Change Skill AACSB Analytic Skills Objective Nature of the Workforce Quest Category Concept Definitional LO 1 1 Copyright 2011 Pearson Education Inc 3 A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through their Web site versus contacting their sales representative This is an example of A accidental change B the nature of the workforce C planned change D a change agent E competition demands Answer C Explanation This is an example of planned change or activities that are intentional and goal oriented compared to accidental change which refers to activities that just happen The change agent is not mentioned in the example nor the competition demands although both were probably present as parts of the planned change Diff 2 Page Ref 592 Topic Forces For Change Skill AACSB Analytic Skills Objective Planned Change Quest Category Application LO 1 4 An example of



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