ISDS 2001 Final Questions 1 Q Most important service of Harrah s Total Rewards Program A It provided a vast collection of high volume real time transaction data about its customers and their behaviors 2 Q Harrah s business needs or problem A Competition Low profits due to the downturn in the economy Loyalty Program 3 Q Harrah s Solution A Total Gold or Total Rewards a customer loyalty program 4 Q BPM is an enterprise wide strategy that helps to optimize local business performance A False 5 BPM encompasses a core set of processes including financial and operational planning consolidation and reporting modeling analysis and monitoring of KPI s linked to organizational strategy 6 BPM helps organizations translate a unified set of objectives into plans monitor execution and deliver critical insight to improve financial and operational performance 7 BPM is an enterprise wide strategy that seeks to prevent organizations from optimizing local business at the expense of overall corporate performance 8 Q An translates an organization s strategic objectives and goals into a set of well defined tactics and initiatives resource requirements and expected results for some future time period A Operational Plan 9 Q An operational plan is like a project plan that is designed to ensure that an organization s is realized A Strategy 10 Q An effective performance measurement system should Determine priorities and allocate resources based on those priorities Align top level strategic objectives and bottom level initiatives a b c Identify opportunities in a timely fashion 11 12 a Q Good Performance measures should Balance the needs of all stakeholders shareholders employees partners suppliers etc Start at the top and trickle down to the bottom b c Have targets that are based on research and reality rather than be arbitrary stage has values goals objectives and incentives Q In the BPM cycle Plan stage has budgets forecasts models initiatives and targets a b Strategize c Monitor Analyze analytical tools d Act Adjust track stage has performance dashboards reports and stage that leaders must interpret collaborate assess and 13 Q is the best known and most widely used performance measurement system A Balanced Scorecard 14 Q Balance scorecard has three non financial objectives A Customers Internal business process learning and growth 15 Q are visual displays used to chart progress against strategic and tactical goals and targets A Performance Scorecards 16 Q Sigma the in a process A Variability is a Greek alphabet letter used by statisticians to measure 17 Q What is true about Six Sigma a Six Sigma is ordinarily utilized in manufacturing service delivery management and other business activities that rely on eliminating defects waste and quality control problems b Six Sigma is a performance management methodology aimed at reducing the number of defects in a business process to as close to zero defects per million opportunities DPMO as possible c DMAIC is utilized in Six Sigma based data mining 18 DMAIC is a closed loop business improvement model and NOT a functional investment model 19 A basic task in the strategic planning process is to conduct an environmental scan which is a standard strengths weaknesses opportunities and threats SWOT assessment of the company 20 Q Best practice organizations tend to utilize which begins the operational planning process by defining the alternative tactics and initiatives that can be used to reach a particular target A Tactic centric operational planning 21 An organization s strategic objectives and key metrics should serve as top down drivers for the allocation of an organization s tangible and intangible assets 22 Expedia com case study describes the Web Based KPI scorecard system that offers insights into the steps this company took to implement its performance measurement system 23 Casual Male Retail Group case study was about a company which began using an on demand BI tool from the vendor Oco which takes all of the company s data builds and maintains a DW offsite and creates responsive real time reporting dashboards that enable users to have information at their fingertips 24 Coca Cola case study was about using RFID technology to track sales and customer taste preferences 25 Q Parts of a cybernetic system are A Inputs standard and feedback channel 26 An effective diagnostic control system encourages management by exception 27 Starbucks Coffee should have used discovery driven planning which offers a systematic way to uncover problematic assumptions that otherwise remain unnoticed and unchallenged 28 Hackett s benchmarking results indicate World class companies closely align strategic and tactical plans enabling functional areas to contribute more effectively to overall business goals 29 Q Developing an effective Bi application is no longer complex A False 30 Q Reasons why BI projects Fail a Failure to recognize BI projects as enterprise wide business initiatives and that they differ from typical stand alone solutions b Lack of business sponsors with the ability to insure funding c Lack of qualified available staff 31 Q Major objectives for BI software integration include Increasing the capabilities of the BI applications a b Enabling the real time decision support c Enabling more powerful applications 32 Q A multi tiered application architecture consists of A Web browser Web server application server and database server 33 Q One of the significant differences between Web 2 0 and the traditional Web is the A Greater collaboration among Internet users and other users content providers and enterprises of Web 2 0 34 Q MySpace Facebook Wikipedia and YouTube are examples of A Online social networks 35 A primary reason why Facebook has expanded so rapidly is the network effect which refers to the principle that more users mean more value 36 Q The intention of is to achieve a feeling of telepresence and participation from a distance A Virtual worlds 37 Q Which is NOT an advantage of using Second Life for decision support A Pranksters and spam are filtered out 38 Q Several factors keep virtual worlds from gaining widespread acceptance such as A It requires downloading of a plug in 39 Today collaboration on decisions involves non routine activities such as brainstorming discovering innovating creating and leading teams learning and relating 40 41 Q The difference between active and passive RFID tags is A Active tags have a battery as their own power source and do not need a