INFSYS 2800 Final Exam Study GuideReview for Final1. Enterprise software enables data to be used by multiple functions and business processes for organization coordination and control: 2. Components or parts of finished products are referred to as intermediate products.3. A company’s suppliers, supplier’s suppliers, and the processes for managing relationships with them is the upstream portion of the supply chain.4. Companies with effective supply chain management systems can expect improved customer service and responsiveness, cost reduction, and reduced inventory levels.5. Employee relationship management software is the software that deals with employee issues such as setting objectives, employee performance management, performance-based compensation, and employee training?6. From your reading of the Cannondale case study, the firm implemented new information systems in order to achieve operational excellence.7. Supply chain complexity and scale increases when firms produce products and services that coordinate with hundreds or more firms and suppliers.8. Capabilities of supply chain execution systems would not include identifying the optimal transportation mode.9. Selling a customer with a checking account a home improvement loan is an example of cross-selling.10. CLTV (Customer Lifetime Value) is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company?11. Unit testing tests each program separately.12. System testing tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.13. Acceptance testing provides the final certification that the system is ready to be used in a production setting.14. In a parallel conversion strategy, the new system: and the old are run together.15. In the direct cutover conversion strategy, the new system replaces the old one at an appointed time.16. Categories of tools for BPM (Business Process Management) include all of the following tools to integrate existing systems to support business processes improvements, tools to automate business processes, and tools to identify and document business processes.17. Acceptance testing provides the final certification that the system is ready to be used in a production setting.18. In the traditional type of systems building the development stages are organized so that tasks in one stage are completed before the tasks in the next stage begun?19. Organizational change is one of the greatest barriers to successful business process