MGMT 345 1st Edition Lecture 21Outline of Last Lecture:I. SAP Lab #2Outline of Current Lecture:i. Chalkboard NotesChalkboard Notes:Avon Products- Tried to implement SAP and spent $125 million before scrapping itUK Health Project in 2002-2012 for standardized electronic medical record  spent $18.7 billion before pulling the plugNew York City Payroll was estimated to cost $63 million, but cost $760 million before giving upJP Morgan had a London Trader called “the London Whale”- he lost $6 billion in 60 days using Microsoft ExcelSan Francisco Federal Reserve Bank looked at IT over the long-term on productivity. From 1972-1995 it increased. National impact 1% per year. ($1=$.60 increase) 1995-2004 IT productivity went to 3.5% per year, 2004-? Back to 1% per year (productivity paradox)Diane Strong and Olga Volkoff looked at what makes software a bad fit for the companies. Published in 2010- the company was ACRO services and they were trying to implement SAP. They used the grounded theory method of research. They found 4 misfits: Usability, functionality, physical technology, and latent structures (organizational culture, roles, and control.) FirstCellular of Southern Illinois RFP wanted to be able to view 24 months of billingRequest for Proposal (RFP) is created by the customer, it is responded to by the provider in a Proposal (including statement of work - SOW)These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.PRTC- Puerto Rico Telecomm Corporation: Under item 8 there is a module called “packaging” and Marketing handles that. Kodak became the first company to completely outsource their IT department to IBM in 1989. By doing that, they missed out on digital