SPH R 311 1st Edition Final Exam Study Guide Covering Competencies needed by Managers Power and Politics Motivation and Job Satisfaction Building Trust and Delegation Issues faced by managers Selected specific areas of focus but remember to go over class notes and PowerPoint s What is power and politics power sources Power something we cannot see but its effects are clearly felt o Potential ability to influence behavior to change the course of events to overcome resistance and to get people to do things that they would not otherwise do Sources of Power o Legitimate acquired by virtue of position o Reward one person s control of another person s rewards o Coercive ability that one person has to punish another o Referent based upon an individual s charisma and another person s identification with this quality o Expert accrues because of special knowledge or skill a person has Who has the power o Public opinion o Media o Courts o Within the org who has it Those who acquire and control resources and control decision making What are Organizational Office Politics o Ability to use bases of power effectively o Use resources info and technical skills to their fullest in bargaining o Exercise power with sensitivity to feelings of others o Know where to concentrate one s energies o Organize necessary alliances Assessing your political environment o Find out how others who seem to be effective get tasks done o Observe how others are rewarded and disciplined Identifying key players o Politically astute individuals who make things happen in an org Which employers are sought for advice in your org These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Which employers are perceived by others to be indispensable Typical personality types o Movers and shakers far exceed the boundaries of their positions o Great citizens hard working org loving seek slow but steady long term advancement o Town gossip always knows what is going on o Whiners never satisfied with whatever is done o Techies technically competent workers who legitimately have a high value Becoming politically savvy o Be friendly with all o Don t party at company parties o Manage your boss o Get a mentor o Be trustworthy o Protect yourself o Be visible Linda Hill and Kent Lineback video info on 3 types of networks 1 Operational Getting the job done in a daily way2 Strategic network understand environment challenges and threats you need to prepare for prepare for future 3 Developmental network who do you need to know and have connections with to grow and develop Political personality types Movers and shakers far exceed the boundaries of their positions Great citizens hard working org loving seek slow but steady long term advancement Town gossip always knows what is going on Whiners never satisfied with whatever is done Techies technically competent workers who legitimately have a high value What is a competency Any individual characteristic that can be measured and can differentiate between strong and ineffective performance in the workplace Can include traits that are no observable such as motivation or self concept competencies are defined through the observable behaviors someone demonstrates on the job Categories of competencies and basic familiarity with the 31 Core competencies 1 People the behaviors associated with effectively managing and interacting with others in the workplace Some example competencies in this category include Fostering Teamwork Empowering Others and Persuasive Communication 2 Business the behaviors associated with managing business activities Some example competencies in this category include Analytical Thinking Technical Expertise and Initiative 3 Self Management the behaviors associated with personal effectiveness Some example competencies in this category include Personal Credibility and Flexibility Benefits of defining competencies o Improves organizational and individual performance by selecting individuals with the appropriate competencies for a role and defining for employees the behaviors that are expected for success List of 31 Competencies Handout o Competencies dealing with people Establishing focus Providing motivational support Fostering teamwork Empowering others Managing change Developing others Managing performance Attention to communication Oral communication Written communication Persuasive communication Interpersonal awareness Influencing others Building collaborative relationships Customer orientation o Competencies Dealing with Business Diagnostic information gathering Analytic thinking Forward thinking Conceptual thinking Strategic thinking Technical expertise Initiative Entrepreneurial orientation Fostering innovation Results orientation Thoroughness Decisiveness o Self Management Competencies o Self confidence o Stress management o Personal credibility o Flexibility Skill categories that managers should have Technical skills o Ability to Manage things organizational methods and technical skills Human interpersonal skills o Group work build an atmosphere of cooperation inside one s team and communication Conceptual skills o Conceptualize the organization as a whole and make decisions based on this understanding visioning and planning Must have the ability to 1 Think analytically without getting bogged down in the details 2 Making timely decisions without reacting impulsively 3 Building consensus without compromising results 4 Get people to want to do what you want them to do 5 Levels of employee needs in a work environment Need to survive having a job Need for security retention of the job Need to belong positive work team achieving goals Need for prestige aspiring to a managerial position supervising others Need for self fulfillment recognized by others as a leader What is employee motivation and Dan Pink Career Analyst info What makes employees happy o Every worker wants to feel good about doing his her job job satisfaction o Job satisfaction is made up of several factors related to the 5 levels of need first described by Abraham Maslow in the 1960s o Each person has the same needs that we all spend each day satisfying one or more of those needs Methods for increasing job satisfaction o Allowing flexible schedules job sharing or part time schedules o Telecommuting some jobs can be performed by employees who telecommute from their home computers a few days a week o Performance reviews