SPH-R 311 1st EditionFinal Exam Study Guide Covering: Competencies needed by Managers, Power and Politics, Motivation and Job Satisfaction, Building Trust and Delegation, Issues faced by managersSelected specific areas of focus- but remember to go over class notes and PowerPoint’s:What is power and politics (power sources)- Power – something we cannot see, but its effects are clearly felto “Potential ability to influence behavior, to change the course of events, to overcome resistance, and to get people to do things that they would not otherwise do”- Sources of Power:o Legitimate – acquired by virtue of positiono Reward – one person’s control of another person’s rewardso Coercive – ability that one person has to punish anothero Referent – based upon an individual’s charisma and another person’s identification with this qualityo Expert – accrues because of special knowledge or skill a person has- Who has the power?o Public opiniono Mediao Courtso Within the org…who has it? Those who acquire and control resources and control decision making- What are Organizational/Office Politics?o Ability to use bases of power effectivelyo Use resources, info and technical skills to their fullest in bargainingo Exercise power with sensitivity to feelings of otherso Know where to concentrate one’s energieso Organize necessary alliances- Assessing your political environmento Find out how others who seem to be effective, get tasks doneo Observe how others are rewarded and disciplined- Identifying key playerso Politically astute individuals who make things happen in an org. Which employers are sought for advice in your org?These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute. Which employers are perceived by others to be indispensable?- Typical personality typeso Movers and shakers-far exceed the boundaries of their positionso Great citizens-hard working, org loving, seek slow but steady long term advancemento Town gossip-always knows what is going ono Whiners- never satisfied with whatever is doneo Techies- technically competent workers who legitimately have a high value- Becoming politically savvy:o Be friendly ………..with allo Don’t party at company partieso Manage your bosso Get a mentoro Be trustworthyo Protect yourselfo Be visibleLinda Hill and Kent Lineback video info on 3 types of networks1. Operational- Getting the job done in a daily way-2. Strategic network – understand environment, challenges and threats you need to prepare for- prepare for future3. Developmental network- who do you need to know and have connections with to grow and develop Political personality types- Movers and shakers – far exceed the boundaries of their positions- Great citizens – hard working, org loving, seek slow but steady long term advancement- Town gossip – always knows what is going on- Whiners – never satisfied with whatever is done- Techies – technically competent workers who legitimately have a high valueWhat is a competency- Any individual characteristic that can be measured and can differentiate between strong and ineffective performance in the workplace- Can include traits that are no observable, such as motivation or self-concept, competencies are defined through the observable behaviors someone demonstrates on the jobCategories of competencies and basic familiarity with the 31 Core competencies1. People- the behaviors associated with effectively managing and interacting with others in the workplace. Some example competencies in this category include: "Fostering Teamwork," "Empowering Others" and "Persuasive Communication."2. Business- the behaviors associated with managing business activities. Some example competencies in this category include: "Analytical Thinking," "Technical Expertise" and "Initiative.“3. Self Management- the behaviors associated with personal effectiveness. Some example competencies in this category include: "Personal Credibility" and "Flexibility."- Benefits of defining competencieso Improves organizational and individual performance by selecting individuals with the appropriate competencies for a role, and defining for employees the behaviors that are expected for success- List of 31 Competencies Handouto Competencies dealing with people Establishing focus Providing motivational support  Fostering teamwork Empowering others Managing change  Developing others  Managing performance  Attention to communication  Oral communication  Written communication  Persuasive communication  Interpersonal awareness  Influencing others  Building collaborative relationships Customer orientation o Competencies Dealing with Business  Diagnostic information gathering  Analytic thinking  Forward thinking  Conceptual thinking  Strategic thinking  Technical expertise  Initiative  Entrepreneurial orientation  Fostering innovation  Results orientation  Thoroughness  Decisiveness o Self Management Competencies o Self confidence o Stress managemento Personal credibility o Flexibility Skill categories that managers should have- Technical skills: o Ability to Manage “things”: organizational methods and technical skills - Human / interpersonal skills: o Group work, build an atmosphere of cooperation inside one’s team, and communication- Conceptual skills:o Conceptualize the organization as a whole and make decisions based on this understanding, visioning and planningMust have the ability to:1. Think analytically without getting bogged down in the details2. Making timely decisions without reacting impulsively3. Building consensus without compromising results4. Get people to want to do what you want them to do 5 Levels of employee needs in a work environment- Need to survive – having a job- Need for security – retention of the job- Need to belong – positive work team (achieving goals)- Need for prestige – aspiring to a managerial position/supervising others- Need for self-fulfillment – recognized by others as a leaderWhat is employee motivation and Dan Pink (Career Analyst info)- What makes employees happyo Every worker wants to feel good about doing his/her job (job satisfaction)o Job satisfaction is made up of several factors, related to the 5 levels of need first described by Abraham Maslow in the 1960so “Each person has the same needs that we all