Assessing Knowledge Management ReadinessGoals of PresentationSlide 3Slide 4Foundation of the Knowledge Management Approach at MITRESlide 6MITRE’s Federated IntranetReasons for the AssessmentThe Assessment ProcessThe Assessment: ContentKnowledge Use and Content ModelView of MII Content and User EvaluationThe Assessment: ProcessProcesses Examined in InterviewsProcess Assessment Approach and ResultsThe Assessment: PolicyKey Policy Areas: Sharing, StewardshipInformation Sharing and Stewardship Policy MapThe Assessment: TechnologyTechnology Applications AssessedSlide 21Sample PracticesSlide 23Slide 24Strategies for Knowledge Management at MITRELessons LearnedReferenceAssessing Knowledge Management ReadinessCynthia Taylor Small and Jean TataliasThe MITRE Corporation October 1999© 1999 The MITRE CorporationAll Rights Reserved01/14/192Goals of PresentationDescribe an assessment method that MITRE used and discuss lessons learnedOpen a discussion about assessing where an organization is relative to knowledge management01/14/193About MITREAs a public interest company in partnership with the government, MITRE addresses issues of critical national importance, combining systems engineering and information technology to develop solutions that make a differenceObjectivity in its workAccess to proprietary industry and government informationFlexibility in use by government agenciesChartered in public interest as a not-for-profit, independent corporation Works for government and non-profitsDoes not manufacture or provide routine servicesNatureAttributesMission01/14/194Corporate Business Requirement:-MITRE’s success, quality of work, and value to sponsors are directly related to the degree to which we share knowledge, leverage the corporate expertise, and provide an environment where new knowledge is createdKnowledge Management Vision: -Create a Learning Environment to continually enhance MITRE’s value to customers. In that environment, knowledge creation, sharing and re-use are explicitly valued, expected, supported and rewarded.What is Knowledge Management for MITRE?KM at MITRE:“Collect and Connect to Create and Innovate”KM at MITRE:“Collect and Connect to Create and Innovate”01/14/195Foundation of the Knowledge Management Approach at MITRESource for Learning Process Model: Reinhardt and Pawlowsky (1997)Organizational Learning Process ModelStrategyMeasurementPolicyContent Process TechnologyCultureActionDiffusionIntegration ModificationIdentificationCreation01/14/196IDENTIFYCREATEDIFFUSEMODIFYINTEGRATETAKE ACTIONTechnical Exchange MeetingsStewardship ProgramRisk Assessment & Mgmt Programand Systems Eng. Process OfficeMITRE ReportsLibrary ResearchWhite PapersTechnology AssessmentsTechnology CentersExtranetsProject Data FilesMITREInformation Infrastructure (MII)Staff PublishingData MiningProject HandbookPersonal &Project PagesProcess changeMITRE’s Knowledge Management: Examples of Practices Today01/14/197MITRE’s Federated IntranetNetworkPerimeter SecurityApplicationsData WarehouseORACLESearchServicesCollectionsPeopleSoftCore Services, Infrastructure, and ContentDirectory ServicesPublishingKnowledge NavigationInformation StewardshipKnowledge Management Program300Distributed Servers (primarily content)01/14/198Reasons for the AssessmentAnswer key questions from an enterprise-wide perspective-How well does the environment enable knowledge-sharing behavior?-What could we do better?-Where should we go next?01/14/199The Assessment ProcessContent accessible via the intranetModel of what information is required to do MITRE’s businessPresence of content; extent of development; the accessibility of content via the MIIPolicies supporting knowledge management activitiesPolicy model developed for information sharing and stewardshipPresence of written “policy;” the extent of practiceReports of KM programsAlignment with practices of industry leadersExamples and degree of strength observed in MITREProcesses for knowledge management in common activitiesActivities in the learning cycle as shown in interviewsExtent the processes were reported and the extent they were supported Technologies supporting knowledge managementThe Marketplace and the Research BaseLevel of capability and extent of features as a basis for making recommendationsWe assessed the state in MITRE of:By using the “ruler” ofAnd concluding the01/14/1910Technology ContentVision: a rich, evolving knowledge base of what MITRE knows and what staff need to excelApproach:•Model desired content•Review what’s reachable through the MII •Review user survey opinions•Analyze content relative to model What’s largely missing  What’s partially there with some support What’s well represented and supported ProcessPolicyAlignment with LeadersThe Assessment: Content01/14/19117/23/99Indexes toInformationIndexes toPeopleProjects andPracticesSponsor /CustomerTechnology /IndustryGet & manageworkConductworkLeverageCorporateValueRunOrganizationEnterprise Activity ViewOpportunity analysisTask DevelopmentProject start & endProgress trackingProgram reviewTechnology AssessmentSystem Analysis Prototype / ExperimentationDocumenting resultsTechnical ExchangeSpeaking at conferencesWriting in PublicationsParticipation in task forcesParticipation in standards groupsIntellectual Property managementEmployee orientationTraining and educationService provisionMITRE Corporate Knowledge BaseCorporate Menu LinksTable of ContentsIndexesViews by ContentViews by PurposeDirectoryExperts (Internal and External)Views by TechnologyViews by OrganizationProject postingsExperiences Lessons LearnedProcessesBest PracticeFinancesSponsor visionProgramsPlansOrganizationPeopleContacts AssessmentDebateDevelopmentVisionLeadershipMarket positionBenefitsServicesGuidelinesNewsInfrastructureTrainingAdmin/OpsKnowledge Use and Content Model01/14/1912AdminFinancialHRISISLinksTechSWServiceMII Content Collections Links MII Survey QuestionsIs Technical knowledge base adequately captured?Is Administrative knowledge base adequately captured?Is MII content up-to-date?Does MII usually provide what’s needed?What is MII impact oncosttimequalitydecisionsHow is the MII’s value for locating expertiseView of MII Content and User Evaluation01/14/1913Technology ContentProcessVision: our business processes are totally fused with the KM model; knowledge is shared across the organizationPolicyGreenFusion with KM