Knowledge Management TerminologyKnowledge Management TerminologyKnowledge Management TerminologyKnowledge Management Terminology GENERAL Best PracticesBest PracticesBest PracticesBest Practices - Sharing prior work and experiences using technology to archive written work in repositories. Also creating opportunities to capture tacit knowledge - this may require collaborative environments to help share that experience that is so hard to capture. CollaborationCollaborationCollaborationCollaboration - Technology is permitting people to easily share ideas, work together, brainstorm, collaborate. People just need to be educated that the technology is available and easy to use. CultCultCultCultureureureure - How do you get people to share and use knowledge instinctively? How to overcome the hoarding, and trust issues. These issues can mean the difference between success and failure. Filtering, Notifying, & CollaborationFiltering, Notifying, & CollaborationFiltering, Notifying, & CollaborationFiltering, Notifying, & Collaboration - On-going additions to enterprise wide databases and document management is particularly difficult to manage. End users will grow frustrated without the ability to learn about additions that could be of interest to them, helpful in their work. But, they don't want to have to hunt for the information. They want it delivered to them. These tools are designed with that in mind. Intellectual Capital Knowledge ManagementKnowledge ManagementKnowledge ManagementKnowledge Management - Information or data management with the additional practice of capturing the tacit experience of the individual to be shared, used and built upon by the organization leading to increased productivity. List ServicesList ServicesList ServicesList Services - A ListService is a mailing list and/or electronic bulletin board on which you can post comments, questions and generally interact with others on a related topic. The listservs here regularly cover issues central to knowledge management. The link from the name of the List Serv takes you to the archives so you can determine if the material covered would be useful to you before subscribing. Tacit KnowledgeTacit KnowledgeTacit KnowledgeTacit Knowledge - Innovation, creation of new knowledge often comes from collaboration and interaction with experts. These are some of the many ways to create a culture where there is greater collaboration, team work and sharing of ideas. ValueValueValueValue - Knowledge is the key differentiator between competing companies today. That knowledge, or intellectual capital, can be very difficult to measure. You'll want an inventory before and after initiating a KM project for evaluation purposes and to determine what projects to take on to maximize intellectual capital down the road. THE PLAYERSTHE PLAYERSTHE PLAYERSTHE PLAYERS The Big 5The Big 5The Big 5The Big 5 - With knowledge and expertise their primary competitive edge, the accounting firms known as the Big 5 have developed methodologies for managing their knowledge which lead the industry as the model. Industry AnalystsIndustry AnalystsIndustry AnalystsIndustry Analysts - Several firms focus on evaluation of vendor products and reporting objectively on their results for consumers. The firms typically publish limited results but have reports available for purchase or subscription services for more in depth guidance.ROLESROLESROLESROLES (Definitions vary by institution.) The Human Element The Human Element The Human Element The Human Element - A KM project cannot be successful without careful consideration of the quality, value and packaging of content. Implementation of technology without careful filtering, editing and organization frequently leaves a huge repository of useless information that is impossible to navigate and mine for knowledge. Human editorial processes ensure reliability, topical experts can review content to meet standards and add links for currency. They can add information like: author, source, date of creation, and bibliographic and supporting notes. What do the Teams look like? Some organizations hire a Chief Knowledge Officer to design and implement the KM strategy. In other organizations, teams of knowledge management experts works closely with -or even is part of - the business units. Chief Knowledge OfficerChief Knowledge OfficerChief Knowledge OfficerChief Knowledge Officer - (CKO) to maximize the creation, discovery and dissemination of knowledge in the organisation. Content Architect Knowledge Manager Knowledge Analyst Knowledge Engineer Electronic Resources Specialist TECHNICALTECHNICALTECHNICALTECHNICAL Artificial Intelligence Text MiningText MiningText MiningText Mining -ArgumentArgumentArgumentArgument: Labor for human filtering, editing and organization of knowledge is too expensive - text mining tools will do the trick. Counter Counter Counter Counter ---- Argument Argument Argument Argument: Implementation of technology without this careful filtering, editing and organization process leaves a huge repository of useless information that is impossible to navigate and mine for knowledge. Web farmingWeb farmingWeb farmingWeb farming - Defined as systematic business intelligence by farming the information resources of the Web. TOOLSTOOLSTOOLSTOOLS Asset Management Asset Management Asset Management Asset Management ---- Many organizations own vast numbers of patents and do not necessarily leverage the costs of ownership as well as they could with the potential of their use for further innovation. Many organizations have proven that doing the proper analysis of the portfolio's worth can bring one of the strongest immediate returns on investment as a knowledge management project. Extranets Extranets Extranets Extranets ---- An extranet is a centralized electronic repository of information (typically accessed via computer from a company's web site). The users are specific clients who want an immediate tie to the company, the information it has, and their work with the company. There is unlimited potential for the uses of extranets including access to static information like advertising, newsletters, client specific work product, and online resources. There are also applicationsfor interactive tools for collaborating and more. An extranet is frequently a portion of a company's web site that is password protected for use by authorized clients. Distance LearningDistance