1ConflictConflict Handling StylesHighImportanceRelationshipLowImportanceGoalsHighImportanceLowImportanceSmoothingCompromisingConfrontingWithdrawingForcing2Conflict Handling Styles• Withdrawing • Forcing• Smoothing• Compromising• ConfrontingIntergroup Conflict• Changes within groups– Increased group cohesiveness– Rise in autocratic leadership– Focus on activity– Emphasis on loyalty• Changes between groups– Distorted perceptions– Negative stereotyping– Decreased communication3Horizontal ConflictContextual Conflict Factors• Environment• Size• Technology• Goals• StructureVertical Conflict• Psychological distance• Power and status• Ideology• Scarce