Instructor and Facilitator: David A. Gray - Office: Room 334College of Business AdministrationBriefing/Assignment SheetManagement 5312-004Spring 2011UT Arlington – Fort Worth CenterManagement is an endeavor which involves working with and through people toaccomplish the goals of an organization (a business firm, hospital, or governmentagency). This course is about management concepts and managerial decision-making.Attention will be devoted to the systems and behavioral contexts of management;theories of management and organization; management functions (planning,organizing, directing, and controlling); and the relationship of the organization to itsenvironment (task, technological, economic, and social).Objectives of the Course:During class sessions, the student will hopefully progress toward attainment of thefollowing objectives:1. Become familiar with the managerial process and its key elements:a. Planning—through examination of goals, strategies, policies, andperformance plans;b. Organizing—through examination of structure and design, authority, divisionof labor, departmentation, and issues of differentiation and integration;c. Directing—through examination of the influence process, motivation,communication, leadership, and work group behavior;d. Controlling—through examination of basic steps in the control process, thebudget, and control systems;2. Understand the effects of the total system (organization) on workplace behavior;3. Comprehend the relationships between the organization and its environments (task,economic, technological, and social);4. Recognize the applicability of management concepts to nearly all forms oforganized behavior;5. Understand individual and small group behavior and the impact of organizedcollective behavior on the individual, the organization, and society;6. Become acquainted with managerial decision-making through the study of typicalsituations in organizations;7. Develop greater skill in decision making, particularly in human problem situations,through emphasis on:a. Observing and becoming sensitive to potential problem situations;b. Diagnosing problem situations;c. Identifying and stating a problem(s);d. Selecting a course of action from a set of alternative solutions;e. Implementing and monitoring a chosen course of action.8. Develop a personal philosophy of management that will enable one to performeffectively as a manager.Syllabus_MANA 5312-004 Spring 2011 1Required Text and Study Materials:An essentials text, several management cases, and a few exercises and instrumentswill be used in the course. The following text has been ordered and made available bythe University Bookstore:Thomas S. Bateman and Scott A. Snell, Management (McGraw-Hill, 2011), ISBN-139780077404321; 416 pages.Harvard Business School Cases:Seymour, The case of the Mismanaged MSMcManess and Sucher, The Ritz-Carlton Hotel Company (9-601-163)Heskett, Southwest Airlines – 2002: An Industry Under Siege (9-803-133)Bartlett, ABB’s Relays Business: Building and Managing a Global Matrix (9-394-016)Wruck and Roper, Cytec Industries’ Spin-Off (A): Sink or Swim (9-897-053)Gittell and O’Reilly, Jet Blue Always: Starting from Scratch (9-801-354)Gittell and Brown, Reading Rehabilitation Hospital (9-898-172)Holland, The Portman Hotel Company (9-489-104)Ellet, How to Analyze a Case (2449BC)Everatt, Slaughter, and Xiaojun, Intel in China (9A99C007)Hardymon and Leamon, The Perfect CEO (9-805-156)Klein and Garvin, PPG: Developing a Self-Directed Workforce (A) (9-693-020)Harvard cases can be obtained from Harvard Business School Publishing; use thefollowing url: http://cb.hbsp.harvard.edu/cb/access/8390306You will need to have a credit card to purchase the cases; the educational rate is $3.95per case, or per item. There are eleven items to purchase. You will not purchaseMismanaged MS as it will be distributed in class.Instructor and Facilitator: David A. Gray - Office: Room 334 College of Business AdministrationTelephone: Office 817-272-3387 Fax: 817-272-2073Cell 817-247-6896 E-Mail: [email protected] Hours: Monday’s 5:00 PM, or one hour before class.Syllabus_MANA 5312-004 Spring 2011 2Course Requirements:The final course grade will be determined by a weighted average computation ofscores on case-text exams, a group written case analysis and report, and class andgroup participation (or an individual’s contribution to group work products). Weights forthese items are as follows:Case-text Exams 40 percent eachWritten Case Analysis and Report 10 percentClass & Group Participation 10 percentApproximately half of one’s course grade will be determined by individual performanceand about 50 percent of one’s course grade will be reflective of his/her contribution tothe group’s performance.Exams will be objective and essay/problem in format and cover cases and related textchapter material. Exam dates are March 12 or 21 and April 4. The exams consist oftwo parts. The objective (multiple-choice) part of each exam will be taken in class on anindividual basis.The essay/problem part of the exam is to be completed as a take home and group-based exam. A written case analysis (report) is required for the Portman Hotel Company. This is agroup report; all reports are due during the class for which the Portman case has beenassigned. The case report will be evaluated primarily in terms of content, but a smallfraction of the report score will be based upon organization, English compositionalquality, organization and appearance.Class Participation is essential for an effective case learning process. The courseinstructor will lead case discussions; students will not be making oral casepresentations. Much of the case discussion will be affected through a question andanswer format. Class attendance is obviously necessary for class participation.Please read and be prepared to discuss the Mismanaged MS case for class onFebruary 26 (first session). Also, read How to Analyze a Case before the first classmeeting. Alternative frameworks for analyzing cases will be discussed; case briefingsheets are contained in later pages of the syllabus.Syllabus_MANA 5312-004 Spring 2011 3Group and Case Assignments:Groups