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HB 307: FINAL EXAM
Tyler, a manager, is preparing for an APPRAISAL interview with an employee whose performance is unsatisfactory but CORRECTABLE. Tyler's primary objective during the interview should be to encourage the employee with positive reinforcements like job enlargement and compliments. |
False. The unsatisfactory behavior(s) need to be corrected.
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During an EXIT interview, a supervisor and a subordinate review the appraisal and make plans to correct deficiencies and reinforce strengths. |
False. An exit interview is conducted to ensure there is no "bad blood" between the former employer and the company.
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Three hundred and sixty-degree (360) feedback is generally used for development purposes rather than for pay increases. |
True.
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Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback. |
False. It is better not to know who is giving you feedback for many reasons.
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In order to ensure that a performance appraisal is legally defensible, a supervisor should use only one performance appraisal tool. |
True.
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The alternation ranking method of performance appraisals can be problematic and unfair if all employees have excellent job performance. |
True |
Unclear standards on a performance appraisal tool will most likely lead to unfair appraisals because performance traits are too open for interpretation. |
True |
Supervisors should provide employees with feedback, development, and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well. |
True |
Employees at Oshman receive annual performance appraisals from their supervisors that combine critical incidents with a graphic rating scale. However, the firm's CEO advocates shifting from performance appraisals to performance management in an attempt to make Oshman more competitive and performance driven.
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What procedures are already in place to effectively identify and measure critical incidents?
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The continuous process of identifying, measuring, and developing the performance of individual and teams and aligning their performance with the organization's goals is known as: |
performance management
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When an employee's performance is so poor that written warning is required, the warning should: |
identify the standards by which the employee is judged
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When a supervisor must criticize a subordinate in an appraisal interview, it is most important for the employee to: |
provide specific examples of critical incidents
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Peer appraisals have been shown to result in a(n): |
reduction of social loafing
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This would most likely result in a legally questionable appraisal process: |
basing appraisals on subjective supervisory observations
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Of all reasons, it is not likely for a supervisor's performance appraisal of a subordinate to be biased because of: |
location and time of the appraisal
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This occurs when the supervisor conducting a performance appraisal is influenced by a subordinate's individual differences such as age, sex, and race: |
BIAS |
This performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings: |
leniency |
A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem known as: |
central tendency
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This measurement method is similar to grading on a curve: |
forced distribution
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The reason why top-performing employees leave an organization: |
pay
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Among the reasons why top-performers leave an organization ______ was ranked the lowest. |
relationship with supervisor/manager
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A comprehensive approach to retaining employees does not include: |
job withdrawal
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Data analytics can be used to: |
sift through employee data in order to calculate, in terms of a "flight-risk model," the likelihood that any particular employee will leave
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Job withdrawal does not include: |
involuntary turnover is just one way that employees withdraw
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Job withdrawal-reducing strategies should not consider ____ as a negative reason for withdrawal. |
taking jobs home
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Important engagement-supporting actions do not include: |
making an employee understand that they are responsible for fostering engagement
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The best way to improve engagement is to remember that engagement is: |
a two-way street
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The lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment is known as: |
career development
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Career engagement is: |
the process for enabling employees to better understand and develop their career skills and interests, and to use these skills and interests more effectively
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Why is it difficult to maintain "psychological contract" between employers and employees in current times? |
Today's labor market is tumultuous
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This is not included in an employer's role in employee's career management: |
providing a "reality shock" is a good experience for career management
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Employer career management options include a wide range of options but does not include: |
providing "reality shock" to understand the pros and cons of the job requirements
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What is not true about mentoring and coaching? |
Mentoring focuses on daily tasks that can be easily learned.
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Effective mentors and mentoring does not require: |
competence, consistency, and control
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Sum-Total Succession Planning supports a holistic, end-to-end talent management strategy. A strategy in which competency reviews by peers are inputs into succession gap analysis is known as: |
360 feedback
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What does 360 feedback in Sum-Total Succession Planning imply? |
Competency reviews by peers
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This question should not be used in decisions for setting promotion policies: |
What type of training will help the employee for promotion?
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Employers need to eliminate the barriers that impede women's career progress. This is not a step included: |
managing transfers
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What does unsatisfactory performance among grounds for dismissal mean? |
A persistent failure to perform assigned duties.
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Blatant disregard of reasonable instructions is known as: |
insubordination
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This is an inappropriate step for showing fairness for dismissal: |
taking a less diplomatic approach
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This is an inappropriate step to take when reviewing and refining employment-related policies, procedures, and documents to limit challenges: |
including a statement "employees can be terminated only for just cause" in company policies
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Guidelines for the termination interview does not include: |
letting the candidate speak first
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What is the first step in adjusting to downsizings and mergers? |
Make sure the right people are let go
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Due to federal legislation, greater opportunities for higher learning, and more women in the workforce, women in the US earn approximately 90% as much as men. |
False - less than 90%
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A key issue in comparable worth is whether women should be paid equal wages for jobs that are truly equal to men's or just comparable to men's jobs. |
True |
Advocates of competency-based pay assert that the system encourages employees to develop the knowledge, skills, and behaviors a firm needs to achieve its strategic goals. |
True |
Salary surveys are used by firms to collect data on employee benefits as well as wage rates for the purpose of pricing jobs. |
True |
External equity refers to how fair the job's pay rate is, when compared to other jobs within the same company. |
False
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A union is entitled to know the salary of each employee it is representing. |
True.
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The provision of the Family and Medical Leave Act that entitles employees to take up to 12 weeks of unpaid, job-protected leave for the birth of a child only applies to women. |
False
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While laws exist to protect against discrimination in compensation based on gender and age, no law protects against such discrimination against persons with disabilities. |
False
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Because the minimum wage is set by the Fair Labor Standards Acts, there is no variation from state to state in the minimum wage paige to hourly workers. |
False
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Employers prefer to give time off in lieu of overtime pay because they only have bro grant the same number of hours off as the employee worked overtime, while overtime pay is calculated at 150% of normal pay. |
False
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John typically works 40 hours per week and his pay is completely based on his sales. He earns a 5% commission for every sale he makes. This term best describes John's situation: |
performance-based compensation
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This law makes it illegal to discriminate against any individual with respect to compensation because of race, color, religion, sex, or national origin: |
Title VII of the Civil Rights Act
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Jill earns $10/hour (or $400 for a 40-hour week). Last week, she worked 46 hours. What is the minimum amount she earned that week? |
$490
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What is true for employers who use independent contractors? |
Fair Labor Standards Act overtime requirements do not apply.
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This gives employees the right to organize, bargain collectively, and engage in concerted activities for the purpose of collective bargaining: |
National Labor Relations Act
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A manager needs to determine whether one of her employees is exempt or nonexempt under the Fair Labor Standards Act. What would be the best resource for them? |
Job description
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This theory of motivation states that people are strongly motivated to maintain a balance between what they perceive as their contributions and their rewards: |
equity theory
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A technician in town receives an annual salary of $35k. He finds out a nearby town pays people in the same position $40k annually. What should he be most concerned with? |
External |
A small business owner wants to ensure external equity when establishing pay rates. They should most likely: |
conduct a salary survey
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This is a true statement about Herzberg's Hygiene-Motivator theory: |
Managers can create a self-motivated workforce by providing feedback and recognition
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This person found that extrinsic rewards could detract from an employee's intrinsic motivation: |
Edward Deci
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According to Victor Vroom, expectancy could also be referred to as the: |
probability that effort will lead to success
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The perceived relationship between successful performance and obtaining the reward is referred to by Vroom as: |
instrumentality
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Under the Fair Labor Standards Act, this would not be included in overtime pay computations: |
Christmas bonus
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This term refers to an incentive plan in which a person is paid a sum for each item he or she makes or sells, with a strict proportionality between results and rewards: |
straight piecework
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This is not a disadvantage associated with piecework plans: |
workers view the plans as unfair and complicated
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How does merit pay differ from a bonus? |
Merit pay becomes part of an employee's base pay, but a bonus does not.
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Any salary increase the firm awards to an individual employee based on his or her individual performance is: |
merit pay
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The primary advantage of using a combination of salary and commission as compensation for salespeople: |
provides a guaranteed minimum salary
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The right to purchase a stated number of shares of a company stock at today's price at some time in the future is: |
stock option
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Assuming every team member's incentive pay is identical, this would not be an advantage of team incentive plans: |
guaranteed wage equity (individual equity)
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The Scanlon plan does not include this feature: |
a focus on individual achievement
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This best explains identity in regards to the Scanlon plan: |
clear articulation of the company mission
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The Scanlon plan is an early version of a ______ plan, an incentive plan that engages employees in a common effort to achieve productivity objectives. |
gainsharing
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When hired by Delmar Designs, one agreed to forego 6% of their normal pay if he didn't meet his goals in return for a 12% bonus if he exceeded his goals. What type of pay plan does he likely participate? |
Variable risk sharing plan
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An HR manager has been assigned the task of implementing a gainsharing plan. What needs to be done first? |
Establish general plan objectives
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What is the most common form of payment in gainsharing plans? |
Cash |
Research indicates that employee stock ownership plans most likely: |
increase employee commitment and motivation
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Harvard Business school says this has the greatest impact on employee engagement: |
job design
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The indirect financial and non financial payments employees receive for continuing their employment with a company are called: |
benefits
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Keith works as a front desk supervisor, and is viewed as reliable and competent. He was injured and unable to return to work. What would most likely provide Keith with benefits? |
Unemployment insurance
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This is an untrue statement regarding the application of the Family and Medical Leave act: |
employers must receive advance notice and medical certification from the employee
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To be eligible for leave under the Family and Medical Leave Act, an employee must have worked ___ hours during the past 12 consecutive months. |
1250 |
This is not an employer cost associated with granting leave to employees under the Family and Medical Leave Act: |
paying employee for time not worked
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Who contributes funds for workers' compensation benefits? |
Employers
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What condition must be met for an injured employee to earn workers' compensation from the employer? |
The employee was injured while on the job
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The primary difference between health maintenance organizations and preferred provider organizations is that: |
PPOs allow patients to choose from a list of doctors without referrals
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The Consolidated Omnibus Budget Reconciliation Act: |
requires that most private employers continue to make health benefits available to terminated or retired employees and their families for a period of time
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This represents the largest proportion of all reported disabilities: |
mental illness
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What sets minimum mental health care benefits? |
Mental Health Parity Act
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This requires employers to treat women affected by pregnancy, childbirth, or related medical conditions the same as any employee not able to work, with respect to all benefits: |
Pregnancy Discrimination Act
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This best describes the purpose of the Newborn Mother's Protection Act: |
prohibit employer health plans from using incentives to encourage employees to leave the hospital after childbirth sooner than legally required
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For individuals born in 1960 or later, the full retirement age for non-discounted Social Security benefits is: |
67 |
Social Security does not offer: |
tax refunds for retirees who are 55 and older
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How is the Social Security program funded? |
Tax on employee wages
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A company offers a pension plan in which the company will make all contributions to the plan and will base pension benefit on a formula linked to a pay at the time of retirement and the number of years with the firm. This pension plan is classified as: |
non-contributory, defined benefit
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This is not a characteristic of 401(k) plans: |
deduction replaces Social Security tax
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______ provide services like financial counseling, child care referrals, elder care referrals, adoption assistance, mental health counseling, and life event planning. |
Employee assistance programs
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This term refers to individualized plans allowed by employers to accommodate employee preferences for benefits: |
cafeteria benefits plans
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Stephanie has opted to work from 7am to 3pm so that she can be home when her son finish school in the afternoons. Her company must offer _____ for Stephanie to have this option. |
flextime |
Give an example of a compressed workweek. |
Working from 7am to 5pm Monday-Thursday
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Benefits are an important aspect of employee compensation, and they involve the direct financial payments employees receive for remaining with an employer. |
False |
Health care costs have dropped significantly in recent years due to government intervention and the increased use of HMOs. |
False |
Employee benefits account for about 1/3 of wages and salaries. |
True |
Studies indicate that some people's traits and behaviors make them ____ susceptible to bullying. |
more |
Research indicates that individuals are ____ likely to make unethical choices when faced with minor dilemmas than with major problems. |
more |
Shared perceptions organizational members have about their organization and work environment is known as: |
organizational climate
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Exit interviews are conducted to inform an employee of the fact that he or she has been dismissed |
False
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Wrongful discharge occurs when an employee's dismissal does not comply with the law or with the contractual agreement stated or implied by the firm through its employment application forms and employee manuals. |
True |
If an employee conducts a personal phone call at work, the employee can legally eavesdrop and monitor the phone call. |
False |
Non punitive discipline is discipline involving oral warnings and paid "decision-making leaves of absence" |
True |
With a system of progressive penalties, the severity of the penalty depends on the offense and the employee's seniority level. |
False |
When firms do not deal swiftly and fairly with the unethical behavior of employees, ethical employees feel penalized. |
True |
Unfortunately, employers have no tools for measuring the ethics of an individual during the applicant screening process, so employers do not realize they have hired an unethical person until its too late |
False |
Many people feel one was promoted due to a personal friendship rather than a fair review of the qualified employers. This attitude is the result of the employees perceived procedural justice relative to the decision |
True |
What tool does society use to ensure that employers act fairly and morally? |
Legislation |
When an employee's dismissal does not comply with the law or with the contractual agreement state or implied by the firm via its employment application forms, employee manuals, or other promises, ________ has most likely occurred. |
wrongful discharge
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This is not an example of insubordination: |
repeatedly failing to perform tasks
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Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. On what grounds for her dismissal will he likely use? |
Unsatisfactory performance
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When a court determines that an employee handbook implies an employment contract, the ______ doctrine is no longer being used |
termination-at-will
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Best definition of "termination at will" |
Either the employer or the employee can end the employment relationship at any time
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The business purpose exception to the Electronic Communications Privacy Act permits: |
employers to monitor communications if they can show a legitimate business reason for doing so
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Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks. Todd's assistant took a 2-hour break without permission. She has never broken rules. There is a non punitive discipline policy. What will be Todd's response? |
Issuing an oral reminder to his assistant
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Which of the following is the primary element of properly developed disciplinary procedures? |
Clearly established rules
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The applicant screening process would most likely be considered unfair if an HR manager: |
focused mostly on personality issues
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"We believe our first responsibility is to the people who use our products and services" What is most likely the purpose of their ethics code? |
Clarifying expectations for employees
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According to research, what has the greatest impact on work-related ethical decisions? |
Personal inclinations
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A systematic process by which a terminated employee is trained and counseled in how to perform a self-appraisal and secure a new position? |
Outplacement counseling
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Which of the following best defines values as they relate to organizational culture? |
Characteristic values, traditions, and behaviors a company's employees share
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Supervisors can best handle grievances by providing grievance with long, written responses so that the issue is clear |
False
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Firms can avoid the difficulties associated with unions by sending jobs overseas |
False
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Union activism and unclear job descriptions are often underlying causes for employee grievances |
True
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Employers can replace strikers permanently unless the strike is based on unfair labor practices |
True
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Ignoring bargaining items is a good strategy for negotiating with labor unions while staying within the limits of good faith bargaining |
False
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During an NLRB election, HR managers should help their firm by becoming closely involved in the details of the election |
False
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In the majority of NLRB elections, the employer loses because top management fails to focus enough attention on money and benefits |
False |
Most employers decide to contest the union's right to represent their employees |
True
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