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chapter 15 key terms
communication |
the transfer of information and understanding from one person to another |
sender |
is the person wanting to share information- called a massage - and the receiver is the person for whom the message is intended |
encoding |
is translating a message into understandable symbols or language. decoding is interpreting and trying to make sense of the message |
feedback |
whereby the receiver expresses his or her reaction to the sender's message |
noise |
any disturbance that interferes with the transmission |
media richness |
indicates how well a particular medium conveys information and promotes learning |
semantics |
is the study of the meaning of words |
jargon |
is terminology specific to a particular profession or group |
stereotype |
consists of oversimplified beliefs about a certain group of people |
nonverbal communication |
consists of messages sent outside of the written or spoken word |
linguistic style |
a person's characteristic speaking patterns |
formal communication channels |
follow the chain of command and are recognized as official |
downward communication |
flows from a higher level to a lowwer level |
upward communication- from bottom to top |
flows from a lower level to a higher level |
horizontal communication |
flows within and between work units; its main purpose is coordination |
external communication |
flows between people inside and outside the organization |
informal communication channels |
develop outside the formal structure and do not follow the chain of command |
grapevine |
the unofficial communication system of the informal organization |
management by wandering around |
also known as management by walking around is the term used to describe a manager's literally wandering around his or her organization and talking with people across all lines of authority |
multicommunicating |
represents the use of technology to participate in several interactions at the same time |
telepresence technology |
high-definition videoconferencing systems that simulate face-to-face meetings between users |
sucurity |
is defined as a system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss |
privacy |
is the right of people not to reveal information about themselves |
identity theft |
in which thieves hijack your name and identity and use your good credit rating to get cash or buy things |
social media |
are internet-based and mobile technologies used to generate interactive dialogue with members of a network |
crowdsourcing |
the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community |
active listening |
is the process of actively decoding and interpreting verbal messages |