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HB 337: EXAM 1
Reservation Horizon |
Amount of time you can make a reservation per actual day.
Example 1 year
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E-Commerce |
Having a presence of the the web.
Make your business different than competition
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Revenue Management |
Revenue Management |
Front Office Module |
dealing with guest directly.
ex: reservations, rooms management, guest accounting, general manager
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Back Office Modules
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General Ledger
Inventory Control - PAR stock
Human Resource
Financial Reporting
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POS (NON GUEST INTERFACE) |
POINT OF SALE
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CAS (NON GUEST INTERFACE) |
Call Accounting System
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ELS (NON GUEST INTERFACE) |
Interfacing Electronic Lock System
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EMS (NON GUEST INTERFACE) |
Electronic Energy Management System
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Electronic Energy Management System
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Self Service Apps
In Room Entertainment
In Room Vending
In Room Guest Services
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Micros Opera Property Management System |
Reservations
Front Desk
Back Office Interface
Back office Interface
Rooms Management
reporting
Hospitality system interface
#1 IN THE NATION
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Prechecking (sales) |
Nothing exists until it is entered into the system
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Check Tracking (sales)
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someone gets paid for what you serve them
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Menu Mix Analysis (sales) |
Shows you what products are selling
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Management Oriented |
General Ledger
Inventory Control
Human Resources
Financial Reporting
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Recipe Management |
System changes cost across the board so you don't have to change each recipe individually
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Pre/Post Costs |
Knows how to make money
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Forecast Modeling |
Uses the most recent and best data to predict what will be the best sales
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Menu Management |
Tells us how profitable our sales are being
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Bill Sharing |
Any guest bill can be accessed in any of the systems devices
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Auto Coursing |
System times how long portions take to be prepared
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Algorithmic Design |
Algorithmic= FORMULA
DLMB
1. Data Entry
2. Logical Rules
3. Mathematical Manipulations
4. Benchmarks/ Metrics
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Metrics for Lodging |
1. Occupancy
2. Average
3. ADR (Daily Rate)
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Metrics for Food Service |
1. Turnover
2. Average Check
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2012 Hospitality Trends |
1. Expand Digital Branding
2. Increase Technology- IT Investment
3. Focus on core business rather than extras
4. Self Service Technologies
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Data Processing Cycle |
Input-> Process-> Output
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EDP Objectives |
throughput- minimize time of data processing cycle
efficiency- minimize data handling procedure
streamling- minimize non-critical output
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Three M's in Business |
What is MEASURED is not not monitored
What is NOT MONITORED is NOT MENTIONED
what is NOT MANAGED is NOT CONTROLLED
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Types of Data |
Alpha
Numeric
Alpha/ Numeric
KB-Kilobytes
MB- Megabytes
GD-Gigabytes
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Business Data Format |
1Baseline Data (Stable)
2. Transactional (Dynamic)
3. Metric (Variable)
4. Operational (Continuos)
BTMO
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HDMB |
Hierarchical Database Management System
data is stored in a tree like structure by level of association where in higher levels are higher up
looks like pyramid with ONE head and then branches down.
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RDBMS |
Data this is store in tables with the same structure repeated in entry
looks like a wagon wheel. One center focus with lots of different spokes
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SQL |
how we ask questions through data base.
ex: display the name of all the hotels in east lansing
Computer does it by itself
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OLAP |
Online Application Processing
Method of interacting, analyzing multidimensional data from several perspective automatically
Finding Patterns and Trends
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parsing |
take data base and only take the important parts
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encryption |
take data from one format and to turn it into another format file.
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Relational Data Base |
Stores data in flat-file tables linked by shared files called primary keys.
*most popular in HB
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Data Warehouse |
a collection of large amounts of data
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Data Mart |
subset of data warehouse, used for a specific group of users.
ex: accounting, sales, pricing...
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Data Cube |
Data segmentation for intense applications analysis
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Markov Analysis |
Future market share a function of past and current shares. 2 types:
Hardcore Customer: Brand Loyal
Switching Customer: not brand loyal
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Zero Sum |
loss of my company= loss of another company
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Target Marketing |
only target people to a specific thing that guest like.
ex: only visit during the winter
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Permission Marketing |
asking guest to be in mail, email, ect.
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Product Bundling |
look at items that sell together
ex: king suite, roses, and champagne
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Drill down |
going to lower level/ detailed account.
example: billing
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Is hardware volatile or non volatile? |
NON VOLATILE
you turn off your computer and the data is still there
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Peripheral Device |
A limit to how many things can be plugged into something
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Sequential
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you have to specifically place something (record it)
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Random |
you are able to direct it
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Data Bus |
Controls the transportation of data
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Address Bus |
Remembers where the data is stored
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Control Bus |
Governs the processing of data
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CPU |
defines the number of lanes
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GHz |
Defines the "speed limit"
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Bus |
Defines the transportation, how it gets there
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Computer System Vendor |
Computer System Vendor |
Computer Dealer |
Piece together own system
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Value Added Reseller |
takes an old system & redoes it better
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OEM |
Build its own custom system
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System Software |
Things that are already on computer before you buy.
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System Boot
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How computers start up
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Diagnostic |
Files that are already on the computer
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Maintenance
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run disk drive/ update
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Operating System |
Windows, lion, snow leopard
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Application Software |
Things you add onto the computer.
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Generic Software |
Not industry specific
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Industry Software |
Stand alone program, only one use. We want industry specific
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Integrated |
Industry specific, connects all programs
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Compiler Programming |
takes entire programs as input.
High level language(cant understand)
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Interpreter |
Single Instructors (low level) object code
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Should business procure(buy) hardware or software first? |
SOFTWARE
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Should Source Code be held in escrow (third party) |
Insist that source code can be accessed for free
aka in escrow incase the business goes 86(out of business)
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What is a reasonable cost for its expenditures |
ROT: Maintenance & Support expense not exceed 1% market value.
$500 per month= $50,000 total
usually .75% or .50%
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Should enhancement be included in price/planning |
Should enhancement be included in price/planning |
Par Stock |
Established a max level(par)
Mini- Max min quantity (4) max (12) order when level gets to 4. |
Firmware |
mutli users- msu angel
Multi tasking- surfweb & microsoft at same time
Multi Processing
Real time- Instant processing (preferred method)
Batch Processing- Bundling whole pay together
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