1ISM 50 - Business Information SystemsIntroductionInstructors: Mary Doyle, Geoff RyderUC Santa Cruz3/30/20092ISM 50 –Course Parameters:Mondays and Wednesdays 5-6:45Classroom Unit 1WEB PAGE :(write this down, go home, and bookmark it!)http://www.soe.ucsc.edu/classes/ism050/Spring093ISM 50 –Course Parameters:Instructors:Mary Doyle Geoff RyderVice Chancellor, IT Ph.D. Candidate, CMPE/TIMOffice: Kerr 271 Office: E2 [email protected] [email protected] Assistants:Peter Towbin Lei YangPh.D. Student, Economics Ph.D. Student, CS/TIMOffice: E2 367 Office: E2 [email protected] [email protected] Office hours are posted on the web page4What is this class about? Supply Chain Management (SCM)Warehouse5More Examples Customer Relationship Management (CRM)Other examples?BuyStore$Junk Mail6Business Process ExampleCustomerSalesFinance InventoryControlWarehousingOrderTake OrderCreditCheckEnterOrderCheck StockPrint Packing listFind GoodsPrint InvoiceShipTell Mfg. to make orderBusiness Functions7A Streamlined Business ProcessCustomerSalesFinance InventoryControlWarehousingOrderTake OrderCreditCheckEnterOrderCheck StockPrint Packing listFind GoodsPrint InvoiceShipTell Mfg. to make orderBusiness FunctionsAutomatic Credit Check8A Reengineered Business ProcessCustomerSalesFinance InventoryControlWarehousingOrderOn webPrint Packing listAnd invoiceFind GoodsShipInform Mfg. to replenish stockBusiness FunctionsAutomatic Credit CheckAutomatic Checking of Stock9Some Examples Supply Chain Management Customer relationship Management Inventory Control Transaction Processing …Enterprise Resource Planning10What is an information system? First let us answer: what is a system?Interrelated componentsInputProcessingOutputInput OutputSYSTEM11What is an information system? Information systemA combination of people, hardware, software, networks..that collects, transforms, and disseminates information in an organization.12What is information technology? It’s the technology you use to make an information systemsComputer Hardware, Software, Networks, etc…13Course ObjectivesThe objectives of ISM 50 are to understand The needs of business The roll of information systems in supporting those needs How information systems are designed How information technology is evolving How changes in technology can enable new ways of doing business. How to conceptualize and analyze new technologies to solve business problems.14Information Systems Management 50 What it is not:A programming class(Though some simple programming may be required for some assignments and/or projects)A detailed focus in any particular technology.(A survey of IS technology landscape and its relation to business problems)15What is Information Systems Management (ISM)? The Technology of Management: the design and use of technologies to efficiently and profitably manage and operate any enterprise or company The Management of Technology: how to develop, manage, and commercialize technologies/products (e.g., computers, networks, and software)An exciting new discipline that combines engineering and management to address:16ISM Specializations / Focii ISM - Information Systems Management (The Technology of Business) - Use information and computer systems to solve business problems (e.g., finance and resource allocation) MOT - Management of Technology (The Business of Technology) - Develop and commercialize a new product or idea (business strategy, marketing, etc.) ISTM - Information Systems and Management of Technology - A combination of the above two17Information Systems Management/Technology & Information ManagementManagement of Technology (MOT) Address challenges in the creation / marketing/ support for high-tech products / services Manage portfolios of products and services with worldwide suppliers and business partners Information Intensive decision and operational contexts Complex systems AnalyticsCouple economics and engineering / product decisionsSupply chain managementResource allocationPortfolio managementService optimizationTechnology of Management (TOM) Creation of Knowledge-BasedServicesTools for Management Integration of disparate data sources Responsive to dynamic environments Major technology components:Data Mining / Information RetrievalDecision support“sense making”“cockpit”/”dashboard”Distributed (global) contexts and participantsTelecollaborationDatabases / computer systems and networks18ISM 50 Teaching Staff Instructors:Mary Doyle Geoff RyderOffice: Kerr 271 Office: E2 [email protected] [email protected] Assistants:Peter Towbin Lei YangOffice: E2 367 Office: E2 [email protected] [email protected] Dr. Mary Doyle, Vice-Chancellor for ITCurrent FocusManages all IT development and deployment for the campus (network, telecommunications, enterprise systems, applications and project management, support services, security, classroom technology, computer labs, client relationship management) and a staff of 270Selected Previous WorkVice President for Information Systems and Vice Provost for Planning, Budget and Resource Management – Washington State University Ph.D., UC-Santa Barbara. Dissertation: “A Study of the Importance of Information Technology in Higher Education”MBA, Arizona State UniversityBS Computer Information Systems, ASUNative of Santa Cruz (Westside)20Co-Instructor Geoff Ryder, Ph.D. Candidate, CMPE / TIMAcademics Completed dissertation research in CMPE/TIM (Brandwajn, Mehrotra, Musacchio, Ross), grad. in June TA, Web and Database Programming Labs, & Course Design: ISM 211 (Musacchio), ISM 270 (Ross) TA, Matlab Programming Lab for AMS 147 (Wang) MS-CMPE, UCSC. (Di Blas, Hughey, Manduchi, Tao) BS-EE, BA-Asian Studies, University of IllinoisIndustry: 4 startups EPI  to Mentor Graphics  Caly Networks   X Flashpoint Technology   ?? Arithmos  to ST Microelectronics21Teaching Assistant Peter Towbin, Ph.D. Grad. Student, EconomicsAcademics Research focus connecting classical decision theory with an experimental and evolutionary understanding of human decision making. Fellow in the University of California's Institute for Global Conflict and Cooperation, in their program on Public Policy and Nuclear Threats. MS-Computer Science,